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Unable to Convert Archetype Characters to Freeform After Lifetime Subscription
thebananasaurus
Posts: 8 Arc User
Hello! After submitting a ticket, I was instructed to post here about this possible bug I'm experiencing.
As the title says, I purchased the lifetime sub and, afterward, am unable to upgrade Archetype characters with a gold border around their icon to Freeform. Other characters, with silver around their icon, have the option to convert. Here's a couple screenshots to showcase what I mean:
As the title says, I purchased the lifetime sub and, afterward, am unable to upgrade Archetype characters with a gold border around their icon to Freeform. Other characters, with silver around their icon, have the option to convert. Here's a couple screenshots to showcase what I mean:
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Hello! I did contact support already, they're the ones who told me to post here. They said this was likely a bug and that they wanted me to post to be able to see if other people are having this issue.
Oh okay! No worries, I forgot to check this as well for a few days!
I have received a response from the second ticket asking me not to make duplicate tickets about the same issue, but they DID re-open the first ticket, so I guess it's a mixed bag.
That's when I noticed something! The characters that I could use the token on had "Gold" or "Silver" in the name box on the upper right-hand corner of the screenshots. The characters with "Special" didn't have the option.
I sent in a follow-up ticket about this but the issue is still being looked into, and I was not offered a refund for the token, so the ticket was set as "solved" for now.