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Please help!! Returning player

fundinnthdwarffundinnthdwarf Posts: 3 Arc User
in Champions Online Discussion
I remember when I last played in 2018 I had free-form character slots that I bought with real money. But now when I look at my characters, I have to repurchase again. Is there a reason for this? I have the purchase history for zen when I did, which was like $130 or so for a couple free forms. But now when I try to go on my characters (been 850 days or so), all of my characters are locked and have to be converted. Please help!!

Comments

  • psytce0002psytce0002 Posts: 56 Arc User
    Where you a Gold player back then? If so your characters need to be converted to Silver....

    I hope this helps.
  • jaazaniah1jaazaniah1 Posts: 5,553 Arc User
    Sounds like something you need to bring up with what passes for CO customer service. Player's aren't going to be able to help you and Devs are on holiday until ....? (but they would also likely say you should contact customer support).

    One thing to bear in mind though, is that if your free forms were something you had through a monthly subscription those will have to be converted to silver (as noted above) and you should get the Premium Pack, or you will need to buy actual Free Form slots that the old characters can go into. Now, if you actually had purchased real Free Form slots, that's definitely a customer support issue.
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  • fundinnthdwarffundinnthdwarf Posts: 3 Arc User
    No, i remember after I went gold I bought free forms for my level 40 character and one other. I remember the premium pack came out in the middle of playing and threw out my sub when it came out. But learned shortly that that was a mistake in on its own since they pretty much made free to play suck and lifetime the only choice worth getting. Anyways, I have the transaction history on here of what I bought so I am owed 2 of my characters their free form as I've paid for. So i'll shoot over customer support. Still, not sure I will really spend anymore money on this game unless I get the lifetime because I don't see any choice worth buying.
  • fundinnthdwarffundinnthdwarf Posts: 3 Arc User
    Wait a second... The only way I can convert a free-form to a silver character is by purchasing a retrain token? What the heck is this game anymore... I think I just lost my interest in getting back into this game. Feels bad, I remember being there in 2009. Coming back on every year or so. But apparently it isn't that good anymore since you can't do anything as a once gold player without paying money.
  • piontest#9391 piontest
    piontest#9391
         Posts: 44 Arc User
    Ok I think we're having some terminology issues here....

    When you buy a character you can buy various things:

    A character slot - approx 100 Zen / $1 each
    - IF you are/were Gold(monthly)/LTS, any character slot you buy will be happen to be freeform as long as the sub remains active
    - IF gold(monthly) and then stopped subbing (credit card changed, whatever reason) that slot will become locked until converted to AT

    A freeform slot - approx 3000 Zen/$30 each
    - IF you are/were gold any FREEFORM character slot you buy will, in theory, remain freeform and available to you.
    - IF freeform slot is applied to existing character, then that character, in theory, will remain freeform and available to you.

    So my questions are
    When you
    fundinnthdwarf wrote: »
    last played in 2018 I had free-form character slots that I bought with real money.
    :
    1. were you subbed at the time you bought the slots?
    2. were the slots you bought:
    a. CHARACTER slots for approx 100 Zen? or
    b. FREEFORM slots for approx 3000 zen?
    fundinnthdwarf wrote: »
    No, i remember after I went gold I bought free forms for my level 40 character and one other.

    I'm not sure what this means - what do you mean by "after I went gold?"
    What do you mean by "I bought free forms?"
    - IF Gold then all characters are freeform while still Gold
    - IF purchased while Gold - see above Re: Character v. Freeform

    And it occurs to me - if you were Silver (all ATs), then went Gold ("unlocked" freefrom while Gold sub active) and RETRAINED ATs into freeform characters, that does NOT mean you bought a permanent Freeform SLOT.

    Reference:
    https://www.arcgames.com/en/games/champions-online/news/detail/10931783-price-changes-on-character-and-freeform-slots!

    I hope this kind leads in the right direction...
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