How to enter Time card codes.

iamrune

I used to access the subscription page to access my option to continue to add time card codes, but now I can't find a way to get to that part of my account on the Arc website.

Does anyone have any advice or can tip me off how to enter a time card code so I can keep my sub bonuses another month at a time?

riverocean

Since CO got rid of subscriptions -- that option is probably gone now. You might want to contact customer service using the help page. But my guess is that Time Cards are no longer an option.

iamrune

I don't think that is legal.

Those are prepaid time codes, they have to honor them.

iamrune

UPDATE;

Never mind, I found it. it's a tiny little "manage subscriptions" button hidden in the UI on your accounts page.

iamrune

The manage subscriptions page is no longer there. I still have game time cards and I cannot enter them now.

Halp!

jaazaniah1

What has Customer Support told you?

markhawkman

Have you tried entering them as if they're ARC codes?

iamrune

They do not work as Arc codes. Customer service has informed me that those pages have been discontinued and now I have to contact customer support and they will enter the codes from the cards for a player's account manually.

jasinblaze

from what ive been told you have to write a ticket

habanerosauce

I wish I would have seen this thread sooner.

Yes, you can still apply time card codes! How do I know? I've applied two of them since subs have disappeared.

1. Open Arc.
2. Look for the 'Cog' button in the upper right-hand corner.
3. Select "Activate a Product".
4. Apply code.

I think there might also be a way to do it on Cryptic's site.

iamrune

habanerosauce wrote: »

I wish I would have seen this thread sooner.

Yes, you can still apply time card codes! How do I know? I've applied two of them since subs have disappeared.

1. Open Arc.
2. Look for the 'Cog' button in the upper right-hand corner.
3. Select "Activate a Product".
4. Apply code.

I think there might also be a way to do it on Cryptic's site.

I'm talking about the old Atari made Champions Online time cards. Arc dooesn't recognize them as valid codes, and I tried.

habanerosauce

Are these the cards you're talking about?

https://www.amazon.com/Champions-Online-PC-Time-Card-Days/dp/B00286R3LI/ref=sr_1_1?ie=UTF8&qid=1543033226&sr=8-1&keywords=Champions+Online+PC+Time+Card

Because those are the cards I'm talking about. They come in a DVD-style plastic package with the Atari logo on them. I have an unopened one sitting right here in front of me.

I hate to be the bearer of bad news, but if you're 100% sure that you're entering the code correctly in the spot I directed you to, then that would likely mean that the code itself is invalid.

chuckwolf

Why are you trying to use time cards from over 5 years ago Atari hasn't been associated with CO in years.

somebob

chuckwolf wrote: »

Why are you trying to use time cards from over 5 years ago Atari hasn't been associated with CO in years.

Yeah, to be honest, I was rather shocked that they worked for as long as they did (as in the entire lifetime of being able to sub to CO) because yes, they're Atari time codes. If I had to make a guess, Cryptic didn't get any money from them whatsoever, and especially so once they got sold to PWE.

habanerosauce

Nonetheless, I've been using these cards for years, and two after subscriptions ended in July. They definitely work.

spinnytop

habanerosauce wrote: »

Nonetheless, I've been using these cards for years, and two after subscriptions ended in July. They definitely work.

So can we start telling people they can renew their dead subscriptions with these time cards? Cause that would both be pretty great, and pretty funny.​​