Unable to authenticate: Connection to the account server timed out

reaperozone

Hello. Since a few hours I keep getting "Unable to authenticate: Connection to the account server timed out" whenever I try to log in. I tried switching gameplay and patching proxies. Is anyone else getting this issue?

deadman20

I would recommend not using the Proxies, as they cause their own little trouble. If that doesn't help, I'd chalk it up to a very particular ISP in the route your connection has to go through to reach CO Servers.​​

chaelk

try tracert and see where the holdup is.
http://support.arcgames.com/app/answers/detail/a_id/4657/~/performing-a-traceroute-(tracert)​​

rerrot

Today i have this in the launcher : "Unable to authenticate: Connection to the account server timed out".... Only me or we are more ppl with this problem today?

outlawbeowulf

same here. following troubleshoot steps now
**UPDATE**
seems okay now must have been a hiccup, glad someone grabbed a lemon.

elle

K what the F is this thing?
Suddenly I cant log into the launcher too, saying "Unable to authenticate:connection to the server timed out."
It tried like 100 times, still cant log in and same message.
What does that exactly mean?
Is there a maintenance going on?
If there is, why is the little circle indicator on top left of the launcher still green?
This is confusing and annoying at the same time.

thistleswift1

I started out with it telling me it was unable to authenticate, now it is telling me i am banned. ... hopefully, customer service can help me out.

rerrot

Now is ON the launcher guys.

chaelk

look for the green spot on top left of login screen also look for server status.​​

rtma

I know this is a bit off topic but has anyone running the CO launcher and getting your antivirus blocking a dangerous phishing link in the process? not suspicious at all...

sarelfox

Having this problem myself. fails at 198.49.243.253, which is a cryptic offices server. http://cqcounter.com/whois/?query=198.49.243.253

purpleserpent

As of 11 AM eastern time, I am currently having an login timed out issue as well. This is the first time I've experienced this problem. I've done the tracert operation and shows its timed out on the 9th row. My location is Florida, USA.

themightyzenith

Seems to be working fine for me (playing from London, UK....no proxy selected)

purpleserpent

I reset the network connection and not sure what the hold up is. Maybe I'm am one of the unlucky few dealing with this. I've sent a ticket earlier this morning and hope it gets resolved soon.

fusheng42

I am getting this error message when trying to log in tonight.

layene

The Account Server is down.

https://www.arcgames.com/en/forums/championsonline#/discussion/1209589/account-server-down-10-2-2017