Resurce cap and support problem

kaboomka

I welcome and at once I ask forgiveness for my English. I buy Resurce cap increase and I buy cosmic keys. I offer keys for auction and I sell. To me money from sale comes and stops on the sum 500g. And at a vedomleniye about sale of keys all come and come. But the sum 500 isn't exceeded. I understand that lost 300\500 gold. I write inquiry to a support service. They ask from me screenshot. Which? Log of purchases don't remain. It they have to have access to the log of sales. Six days I receive according to one answer from support. And in the final I am told that they won't restore neither gold nor Zen. I strongly become hysterical. And they simply close my inquiry. Also earlier I revived two characters and right there understood that they aren't necessary to me at all. I wrote to support about cancellation of actions. I didn't ask to return me real money, I asked to roll away action of purchase of retrain and to return Zen into the account. I would find where to spend them. Same usual return to shop of goods which doesn't suit you. And in game shop, but not real. I didn't ask return of money. I want to play game. But say to me that won't do it. And again close inquiry. Speak to me - Address in the Russian support service, we don't want to understand you. But in the Russian support service there is no service of THIS game. In general not. It that? Sanctions? Rassizm? Infringement in a residence? I ask the public to help me council. I demanded even communication with the management in a support service. But they again closed inquiry silently.

nbkxs

Oo So, what you're saying is that you bought the silver g cap release, and when you AH'd a load of keys, the G that went over the 500 ceiling went into the wind, and was lost? Go to the z shop, and check to make sure that the purchase for that actually went through. Back when I was silver; I had it, and it worked fine.

What about the rest? Are you saying that you dropped a retrain on a couple of characters? From AT to AT?​​

kaboomka

Yes I checked at once service of expansion is bought. But gold stopped on 500 and keys were on sale and on sale.
On the second I reanimated old characters from a gold subscription. And in a minute I understood that in vain made it. I don't need these characters. I asked to develop actions in the opposite direction. Refused to me. I told - Give I in general I will remove these characters and you will return Zen for tokens - they in general ceased to respond to the requests.
I made spontaneous actions реанимируя characters. Yes I have a problem with this business. I long was in the hospital. Memory is strongly cut 2 or 3 years didn't play. I returned and for some reason I revived them. In a minute I asked to return action back.
But after all everywhere both on the Internet and in reality there is a function of return of goods. Thus I don't ask to return real money.

roughbearmattach

I am not sure about Gold loss.

For reanimated old characters, there is nothing to do. You changed your mind, but no money is given back.
You feel like you wasted money because probably you realized these characters would not be Free Form.

But after all everywhere both on the Internet and in reality there is something called "buyers remorse" and "no refunds or returns."

In Champions Online and many other games, purchases are "Final". That means no return or refund. This is very standard in games.

I am sorry this went bad for you.

kaboomka

I played tens of MMO of games. I worked on couple of MMO. I 1999 in games of this class. Everywhere there is a cancellation of purchase in game shop. Even the real money invested in game can be returned. It it isn't necessary to me. Simply cancel return of the character I all the same will spend Zen in game. Where I will get to.

roughbearmattach

I have played only four MMOs, and none of them ever did what you are asking.

holloweaver

For your resource cap issue :
1. Open your Zstore, go to Services tab, highlight the Resource Cap item and type /snapshot_ui
It should take a snapshot of the item like this :


The Resource Cap item is marked as purchased.
2. Open a new ticket with the snapshot and explain again your problem.

About your characters : I don't really understand your issue? Are they freeform characters? Did you retrain them as silver characters?

roughbearmattach

The OP was a gold sub, made characters, then went silver, and paid Zen to convert these characters to silver.
The OP then realized that they didn't want these characters, and wants money back (and loss of these characters).

My guess is that the OP didn't understand that "reanimated" Gold characters would have to be converted to Silver ATs.

holloweaver

I see but he's understanding it wrong.
To cancel a purchase works only if the product had not been used while here, he obviously used the Convert Tokens so I don't see how he may claim a refund?