Hi Trendy! I'm volunteering as a new recruit for your "Operational Support Team". I have multiple characters and am in numerous Federation and Klingon Fleets. Currently I'm in House of Beautiful, House of Beautiful Orions, Caitian Star Pride, Feresan Shadow Force, 101st Airborne and House of Oreo (yes, I prefer Klingon over Fed..;).
I have created a YouTube account where I create STO training videos and have also even created a special Cryptic Bug report section to submit things I have found. I always run new episodes on day one for testing and walkthroughs.
Although my account is purely a Free to Play account, it is because I paid for my son-in-law a lifetime. I play this daily and after owning my own Web Design and Hosting company for 17 years in California, am pretty much retired and have a lot of time to volunteer for this project. Hope you talk to me about this!...:)