Why is Star trek taking so lone to patching

ladstar2

I have been trying to play startrak now for over 35 mins Patched 17.6MB/2666MB Received 13.4mb-0% has been sit like that now of 10 mins top 0.7% star trek online and i am a paying member and have been from the start

blu3s0ul

i am trying to update on steam for 2 days now and no luck. the launcher just closes it self after downloading 3 MB of update.