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[Resolved] Issue with Free Items in PS4 Store
nitocris83
Member, Cryptic Developer, Administrator Posts: 4,498Cryptic Developer › Cryptic Developer
Update 8/28
Thank you for your patience while we worked with our first party partner on addressing this issue. Players who attempted to claim the promotional items will find these available in the Rewards Claim Agent with the exception of the Beholder Mount. We feel this solution addresses the inconvenience of the situation but does not devalue the mount obtained by players through in-game participation.
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Several free items were placed in the PlayStation Store earlier today unintentionally. These items were for internal use/testing purposes and not meant to be public facing. Claiming these items did not reward them to the player’s account. We are in the process of working with our partners to remove these items from the store. We apologize for any inconvenience.
Thank you for your patience while we worked with our first party partner on addressing this issue. Players who attempted to claim the promotional items will find these available in the Rewards Claim Agent with the exception of the Beholder Mount. We feel this solution addresses the inconvenience of the situation but does not devalue the mount obtained by players through in-game participation.
****
Several free items were placed in the PlayStation Store earlier today unintentionally. These items were for internal use/testing purposes and not meant to be public facing. Claiming these items did not reward them to the player’s account. We are in the process of working with our partners to remove these items from the store. We apologize for any inconvenience.
Post edited by nitocris83 on
2
Comments
Mistakes happen. No it's not fraud.
Is it yet another example of Cryptic losing face with the community? Yes. But we should all be used to that by now.
This created a lot of bad PR and feelings ,and people are po'd .
I personally don't care ,love the game and am not going anywhere, but this needs to be dealt with accordingly. Presumably better than the dismind dupe mess .
Assuming that an incorrect advertised price is truly an error rather than an attempt to deceive, companies are only obligated to honor it if a customer makes an offer at that price and the company accepts it. This exchange creates a contract between buyer and seller. In a store, customers make an offer simply by indicating they want to buy an item -- for example, by bringing it up to the register -- and the company accepts the offer by ringing up the sale. In the brick-and-mortar world, contracts don't get formed around pricing errors because the store just won't ring up the sale. But online selling, in which transactions are processed automatically, has added a new layer of complexity to the issue.
Online Standards
When an e-commerce website has had an incorrect price entered into its database, it can end up not only advertising that price but also accepting orders and charging customers' credit cards for that amount. The central issue here is whether retailers can void the contract created when orders were accepted. The easiest way for a company to deal with such situations is to have website "terms of use" that clearly state the company can cancel orders and refund customers' money because of pricing errors (or for any reason). Otherwise, a common law doctrine known as "unilateral mistake of fact" applies. This doctrine allows a party to a contract to set aside the contract if honoring it would be "unconscionable," or if the other party could have reasonably assumed it was a mistake. A $1,000 item advertised for $10 likely would meet this definition.
References (4)
Consumerist: Canceling Orders Over a Pricing Error Is Not Bait and Switch
Federal Trade Commission: Guides Against Bait Advertising
Arnold & Porter LLP: Oops! Pricing Mistakes by Online Retailers
Wilmer Cutler Pickering Hale & Dorr LLP: Are Sellers Bound by Mistakes in Online Advertisements?
About the Author
Cam Merritt is a writer and editor specializing in business, personal finance and home design. He has contributed to USA Today, The Des Moines Register and Better Homes and Gardens"publications. Merritt has a journalism degree from Drake University and is pursuing an MBA from the University of Iowa.
(turns round walks away whistleing the andy griffon theme song)