if the item is for your class, including the general purpose items, you should be allowed to roll need/greed pass if the item is not for your class, you should only be allowed to roll greed/pass
NeverWinter is the cause but not the issue (the core of the problem) it happened before with StarTrek OnLine and they still did not learned from it it's the login servers that are over capacity, they use the same login servers for all Cryptic's games