I am not going to spend another minute playing until the servers are fixed. I have been playing since the beta (the first Neverwinter Beta) and this is the worst lag I have ever experienced. It is particularly bad in the Earth and Air areas, rubberbanding so often that I die all the time from failed dodging, attacks that…
It doesn't really matter the quality or how useful the items are... the point is there are no rewards at all for regular customers. I love D&D.. but lets face it this is a game based around a business model that relies on micro transactions. They don't care if the "old guard" leave, they just want fresh wallets to plunder.
I think you need to realise that the Cleric is not a straight out healer, and that their primary role is not to heal everyone else. They help to protect against damage, and act as a controller. If you are spending all your time trying to heal everyone, you are going to find yourself eating dirt a lot.