This is not new. They have been doing this since Open Beta started. I had that same response twice days before the exploit even happened. This has become a standard response from them. Many people in my guild have gotten the same message since the game launched from them. They rarely actually even read tickets much less…
Did you check the Zen Market? At the top of your screen in game there is a Z with a little diamond below it. Click that and they should be right there to claim. Other than that I have no clue what to tell you. :(
That is a worthless reply and adds nothing to the conversation. Not only is it worthless but it is totally wrong. It is the packs fault that we regret the purchase. That is the issue. We do not regret supporting the game as early adopters. We regret being very underwhelmed by how they rewarded the early adopters. Of course…