Join the Neverwinter team on October 25 and November 1st for our ExtraLife Charity Livestream benefiting the Children's Hospital Network. We will be joining forces with many other gaming companies, as well as our other popular PWE titles including STO, Swordsman, Blacklight, and many others!
On your details page it says" When you donate to our charity, send us info about what game you play, what your in-game @handle is, and what server you play on (if applicable) and we will reward your generosity with some of our own!" I donated, (kudos to you guys BTW for running this event) but I either missed or there wasn't a prompt as to when or where or how I was supposed to do the above. Did I miss my chance?
I also fill like a fool. I did the same thing today. Submitted a ticket 141025-001526 but any help would be great since I don't know if normal tech/billing support would help here. I am very happy to support the kids with my donation I just would like to receive any codes/in-game stuff I was suppose to get as well.
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obsiddiaMember, NW M9 PlaytestPosts: 1,025Arc User
edited October 2014
I GUESS you put it in the comments box. Hopefully I put in enough info.
Mostly was signing my comment, though...
Maybe they'll email us and ask later? (There is an email line to fill in)
Did you really think anyone could steal the power of the god of thieves?
I guess I'm in the same boat as everyone else here. I put all my info in the comment also. Even gave my email account, but have heard nothing from anyone. Starting to get alittle nervous here, a $500.00 donation is a lot of money to me not that I mind as long as it's for kids. But I wish someone could tell us whats going on. This is the first problem I've had with NW.
I guess I'm in the same boat as everyone else here. I put all my info in the comment also. Even gave my email account, but have heard nothing from anyone. Starting to get alittle nervous here, a $500.00 donation is a lot of money to me not that I mind as long as it's for kids. But I wish someone could tell us whats going on. This is the first problem I've had with NW.
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berylgreenMember, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild UsersPosts: 66
edited October 2014
I received an emailed receipt from Extra Life. No ingame rewards yet - those may take some time for PWE to sort out, if they have to manually add them from comments.
My ticket the support told me to contact PVE.Community@perfectworld.com. I did that. 4 days and no email response. I emailed Extra Life and asked them to update my comment not knowing if Perfect World/ARC would get that and they did that quickly. But still waiting for any real help from Perfect World/ARC. You would think they should fix this by November 1st or they aren't going to get many donations cause it will start to get around that the "rewards" are bogus.
callofkutuluMember, NW M9 PlaytestPosts: 56Arc User
edited November 2014
It would be nice to get an update from PWE on this. I do have the Extra Life email / tax receipt etc. All info was put in the comment field as requested.
Okay, I'm officially annoyed now. Sure it was for charity but claiming we were going to get in game prizes in a couple of weeks but leaving us to wait for how long now?? So all of us combined paid $30,000 and we don't even get what we were promised.
Hey guys! We're still in the process of sending out the rewards. We received WAY more donations than we thought, which has caused the delay we are currently experiencing. We haven't forgotten you guys and we appreciate your patience and support.
Hey guys! We're still in the process of sending out the rewards. We received WAY more donations than we thought, which has caused the delay we are currently experiencing. We haven't forgotten you guys and we appreciate your patience and support.
Thanks Akromatik!
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callofkutuluMember, NW M9 PlaytestPosts: 56Arc User
So I donated with STO and was asured they would add the neverwinter gifts for my donation but since they haven't done anything I had the hope I could post my info here but I'm not sure that would help anyway
Any news at all?
I wish there were a definitive answer. Months have passed and I feel a bit left standing alone (I know I am not the only one....)
You're not the only one I asked about an update and got this response
Alrighty, I'll be sure to poke those responsible for sending out prizes about it. Thanks!
Still it was for charity and I'm looking at the stuff as just extra I'll continue to wait (btw you should see the STO forums getting mad about does not make it go faster or smoother not saying anyone was doing it here it was just funny)
Comments
"Invalid participantID submitted in the URL. Please check the link and try again."
Mostly was signing my comment, though...
Maybe they'll email us and ask later? (There is an email line to fill in)
Neverwinter Wonderland
Neverwinter Wet & Wild
Neverwinter 2nd Anniversary Montage
Neverwinter Anniversary Montage
Protector's Jubilee Speech
Oh the Carnage
Kenneth Jones donated $100.00
10/25/2014
Thanks for helping the kids. Also I just started playing Neverwinter and I enjoy it.
@kjones9 is my Neverwinter accountname
Edit: I've tried to private message akro but it doesn't seem like my messages are going through.
Thanks Akromatik!
I wish there were a definitive answer. Months have passed and I feel a bit left standing alone (I know I am not the only one....)
You're not the only one I asked about an update and got this response
Still it was for charity and I'm looking at the stuff as just extra I'll continue to wait (btw you should see the STO forums getting mad about does not make it go faster or smoother not saying anyone was doing it here it was just funny)