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What is the Arc Client?
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Fatal Error Crashing
merulei
Member Posts: 11 Arc User
UPDATE: Issue fixed, please see page2 for proper patching and update information.
Have reinstalled NW twice, issue happens both times. Force verified and used the tip here to lower my to direct 9 because I know my computer is going to need that anyways.
I'm not crazy computer literate and not sure where to go on this issue from here.
Have reinstalled NW twice, issue happens both times. Force verified and used the tip here to lower my to direct 9 because I know my computer is going to need that anyways.
I'm not crazy computer literate and not sure where to go on this issue from here. Post edited by merulei on
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This fie is embedded inside one of the hogg files, which are "virtual filesystem" packages, kind of like a ZIP file. You'll probably have to delete the data.hogg file to get the game to repatch it, if the force verify is not working. Before you do that, make a backup of data.hogg, as I may ask you to upload this file to us so one of our infrastructre programmers can inspect it.
Dave
Is there a fix for this yet? I have deleted my .hogg file and I am re-patching now. I will come back with an update if this works.
The patching issues are usually handled by our infrastructure team, not the graphics team. I'm sending this thread to the infrastructure lead for this area. He's definitely working on patching issues on an ongoing basis, but he's pretty overloaded with other things at this time (and he might actually be taking the day off today which is probably a good idea).
Since I have had to look at a couple of patching-related problems (because some graphics data don't get the validation that is causing your fatal error) I am curious to take a look at your data. I'm going to send you some instructions.
Dave
Dave
I know you get a lot of complaints and what not, but even though that is the natural state of people.. we do appreciate your attempt.
On another note: currently I am redownloading the entire thing, because I've heard rumor that the issue that lies with my files not patching right the first time or continuing to not patch properly could be the fact that they're not getting through avg.. so I've completely disabled that and am going to see if that works or not. (I'll update in several hours to let you guys know the outcome)
So far it seems my issue is solved, I have managed to redownload and patch properly now and have made it past the initial cryptic loading screen and progress to the game log in screen.
It seems with this test that AVG might be preventing proper downloads, or at least it was in my case. Make sure it is completely 100% disabled while downloading, especially during the patching phase. This may cause errors with future patches as well. On-demand patching might be wise to be disabled that way the game doesn't accidentally patch while AVG is turned on. it will take longer to download the patch, but this way as I move through different areas in the game and patch there this issue shouldn't pop up again. (hopefully)
The only difference that I have made between this download and previous ones is that:
1. temporarily disabled AVG protection
2. Double check that I had completely turned off firewall (not just allowed exception)
Now that I have finished the download and tested it, I am going to re-enable both of these things. If any more issues pop up relating to this I'll let you all know
I have found that deleting the .hogg files would allow me past certain points until you get to the CRYPTIC loading screen. If anyone cannot get past the CRYPTIC loading screen, they need to disable their firewall and endpoint protection, virus protection program and re-download the game again. Make sure this is also off when you patch the game.
Firewall and Virus protection from AVG and Symantic seem to be the issue when downloading these files to your computer.
I hope this helps people.
Anyone had this issue?