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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Unable to authenticate: Connection to the account server timed out

tryingfeedback#2848 tryingfeedback
tryingfeedback#2848
 Member Posts: 235 Arc User
in Bug Reports (PC)
server issues? anyone else having this trouble?
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Comments

  • fieryapostlefieryapostle Member Posts: 4 Arc User
    Yes, I played earlier today, but now I get that same message and can't log on.
  • fieryapostlefieryapostle Member Posts: 4 Arc User
    And...it's working again now.
  • vattaravattara Member, NW M9 Playtest Posts: 279 Arc User
    Same here, was able to log in this morning but now can not authenticate :(
  • jerseyvicjerseyvic Member Posts: 9 Arc User
    I am also having this problem too
  • scaredstraitscaredstrait Member, NW M9 Playtest Posts: 42 Arc User
    also have this problem
  • kinpyrekinpyre Member Posts: 18 Arc User
    cant log in for 30 min now
  • poisoncloudpoisoncloud Member Posts: 489 Arc User
    Same problem here.
  • arashioniarashioni Member Posts: 4 Arc User
    Just now
  • kacsaneverkacsanever Member, NW M9 Playtest Posts: 167 Arc User
    Same
  • jamieloujamielou Member Posts: 2 Arc User
    is game down
  • vattaravattara Member, NW M9 Playtest Posts: 279 Arc User
    unable to authenticate error strikes again
  • jamieloujamielou Member Posts: 2 Arc User
    can not login
  • thumbster#6657 thumbster
    thumbster#6657
         Member Posts: 1 Arc User
    Cant log on either
  • terramakterramak Member, Cryptic Developer Posts: 995 Cryptic Developer
    We're looking into it, but in the meantime, it may be worth changing your launcher settings so that the "Gameplay Proxy" is set to "None" - that might address it if I'm guessing correctly.
  • micheal1979micheal1979 Member Posts: 103 Arc User
    I tried none,us,and eu. No proxy change helped.
    We Are Crolm
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  • terramakterramak Member, Cryptic Developer Posts: 995 Cryptic Developer
    Thanks for the follow-up!
  • zyzou812zyzzyzou812zyz Member Posts: 4 Arc User
    Tried the above solution. Did not work, was already set to none. :(
  • mysty#4057 mysty
    mysty#4057
         Member Posts: 42 Arc User
    My proxy settings are set to "None", but it didn't help :(
  • kinpyrekinpyre Member Posts: 18 Arc User
    my proxy was set to none a while back cant log in for over an hour now
  • xxmantaraxxxxmantaraxx Member Posts: 362 Arc User
    same problem... Smells like DDOS again. Only time this has happened for me was back when that one goofball was unhappy after a mod and was attacking the servers.

    Ara Atheanes GWF
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    Bastiel Atheanes DC
    Ellara Atheanes CW
    Keira Atheanes TR
    Sarasin Atheanes SW
    Jerkface McGee HR
    -MANTARA- OP
  • rapidsandu#2397 rapidsandu
    rapidsandu#2397
         Member Posts: 2 Arc User
    dead sever? cant log enter
    danger
  • valesiavalesia Member, NW M9 Playtest Posts: 67 Arc User
    Same
  • shonagoncaptainshonagoncaptain Member Posts: 2 Arc User
    edited June 2019
    This is happening to me, and none of the Proxy changes works (I already have mine set to none, by default). It's not just affecting Neverwinter... it's affecting other Cryptic games as well, as far as I can see.

    EDIT: The game launcher can update automatically without problem; however the launcher won't log into the game at all.
  • rapidsandu#2397 rapidsandu
    rapidsandu#2397
         Member Posts: 2 Arc User
    dev fix impossibil resolve game?!!!
    Unable to authenticate: Connection to the account server timed out
    danger
  • xxmantaraxxxxmantaraxx Member Posts: 362 Arc User
    same here. since about noon thirty pacific standard time.

    Ara Atheanes GWF
    Traxus Atheanes GF
    Bastiel Atheanes DC
    Ellara Atheanes CW
    Keira Atheanes TR
    Sarasin Atheanes SW
    Jerkface McGee HR
    -MANTARA- OP
  • terramakterramak Member, Cryptic Developer Posts: 995 Cryptic Developer
    edited June 2019
    As far as we're aware, this issue isn't widespread, so it's taking a bit longer to try to track it down.

    If folks don't mind, would you DM me the ISP you're using? (Please not anything personally-identifying like IP address, just the ISP, maybe the general region)

    EDIT: Think we've got the information we need. Thank you!
    Post edited by terramak on
  • bigblackafricabigblackafrica Member, NW M9 Playtest Posts: 123 Arc User
    Same. The worst part is that I was in, got pulled away to help my wife with something, timed out and can't get back in.
  • poisoncloudpoisoncloud Member Posts: 489 Arc User
    Looks like it's back now... ISP - Poland.
  • kinpyrekinpyre Member Posts: 18 Arc User
    spectrum cable
  • abirei#6875 abirei
    abirei#6875
         Member Posts: 1 Arc User
    Comcast - PNW
This discussion has been closed.