WTH Cryptic, where was this 48 hour maintenance last week when Netflix released Iron Fist S2, Wentworth S6, and Ozark S2 back to back to back days.
What are we supposed to do when you keep adding 2 hours to the duration, I just finished mowing my grass, I fed and watered the children. At this rate I am going to have take a 2nd shower for the week and talk to my wife, this is unacceptable.
I sympathise with the poor people trying to get the servers back up. I've had the kind of day they must be having - everything going wrong and a lot of people stuck, unable to work, getting progressively angrier as the downtime slips.
It sucks, it really does.
I hope your boss buys you a beer once things are working again.
Still hoping that some rep would respond and let all VIP users get At least a free day VIP back since one full day is completely gone now for EU players.
Stuff goes wrong with maintenance I get that, but that doesn't mean you shouldn't have good customer service, most other game companies would compensate for even less then this. Its a sign of good will and will let your customers know you care for them staying around.
yeah if maintenance includes something hardware there's a good chance there can be delays. It should go smooth and easy, but nope. I recently upgraded a motherboard, cpu and ram for an always-on computer and that's when the power supply decided to die in its sleep. It's good to know this is ARC downtime, not Neverwinter itself. I'm sure they want it back online for us as quickly as possible too...so let's send out some good vibrations to help them get the issue resolved so we can get back to killing digital thayans and cultist. Those white dragon cultists get on my nerves sometimes....even though they end up dead.
<div align="center"><img src="https://i.imgur.com/YH9QCXK.png" alt="" /></div></img> ▂▃▄▅▆▇█▓▒░ Drac ░▒▓█▇▆▅▄▃▂ There is supposed to be an image here, but the hamsters took it. <div align="center">AKA Draconis of Luskan</div>
Take a backseat boy. Cause now I'm driving. ~ Give it up - Elizabeth Gilies ft. Ariana Grande
RIP Foundry: On that day, when the sky fell away, our world came to an end. ~Lifelight
This must be a gigantic overhaul that they are doing to the servers considering the numerous and long maintenances. Might as well have combined the maintenance into a new mod or sub-mod.
As a EU player, usually maintenance is badly timed, but at times like today it means I won't be able to play at all if servers aren't going to be up until 22:00.
Kinda feel like they should refund a day of VIP at times like this, its what any good company would do.
Why not just use it as a promotional opportunity and give everyone a free day of VIP benefits? That helps pacify everyone and encourages more players to buy VIP.
compensation would be cool for the loss of the keys...even just the enchanted key. at least it's only one day if they don't. i'm glad i haven't had that happen yet. The customer service I've gotten for the few things I actually contacted them about has been excellent service. One issue they suggested to post the details in the forum and I got a response that they found the issue and what was causing it...and it was fixed in the next update less than a week later.
Not sure if I'd ask them for a key if I lost one...I think a more valuable compensation for something like that would be could you increase my chances for getting the best items for the next few keys i use on any lockbox?
So I specifically slept in long enough to think patching would be way over by the time I got up, went to refill my cherry coke trucker cup from circle K for NW playathon, getting my required pills from the pharmacy to live for said playathon, and come back wait on Winders to wind up and then WHAM....I get the message from the launcher "Eff U Steve" and my name isn't even Steve!!!!
Still hoping that some rep would respond and let all VIP users get At least a free day VIP back since one full day is completely gone now for EU players.
Stuff goes wrong with maintenance I get that, but that doesn't mean you shouldn't have good customer service, most other game companies would compensate for even less then this.
Its a sign of good will and will let your customers know you care for them staying around.
Anything that affects the community as a whole generally doesn't get compensated.
I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
In my opinion a day of VIP time is a bad idea for compensation, because players on VIP would be (rightfully) compensated for services not granted to them, while non-VIPs would receive a gift.
I would suggest a 1 day extension for VIPs and a general "sorry about it" for everyone in the form of say 200 Zen or something like that.
And not because the maintenance takes so long, such things happen, but because they extended it twice while keeping us in the dark. The difference between good and bad company policy. That being said, i'd be surprised if we would hear anything at all from them...
Devs, could you please extend Game Master event for few more days? some has 18 hrs time frame, and few of my alts wont make it with loss of several hours set back. this set back will put me by 12 hrs short, and now almost 20 hrs when event ended. i missed few days when event was up, i wasnt feeling well to play much and it was too hot to stay in my home and didnt want to get heatstroke. i almost had it.
Would be nice if they refunded 1 VIP day for those of us that will end up missing our per diem for the day due to this, but Cryptic won't do that - they're too stingy. It's funny though, other MMOs give fairly generous gifts to players as compensation when thinks like this happens. I can probably count on one hand the number of times Cryptic has given any sort compensation, even just a token one.
You need to tell people what is going on ahead of time, if you are going to extend the maintenance and you know you arent going to hit the next benchmark post it so we arent sitting here at the keyboard refreshing.
I'm sure they are doing their best and there's always tomorrow. But it would be nice to let the Beholder drop in Respens a bit more frequently, my brain is melted from farming it. Give the VIP's a day in lieu, they paid for it and those of us FTP's benefit. 3:)
Comments
What are we supposed to do when you keep adding 2 hours to the duration, I just finished mowing my grass, I fed and watered the children. At this rate I am going to have take a 2nd shower for the week and talk to my wife, this is unacceptable.
It sucks, it really does.
I hope your boss buys you a beer once things are working again.
Stuff goes wrong with maintenance I get that, but that doesn't mean you shouldn't have good customer service, most other game companies would compensate for even less then this.
Its a sign of good will and will let your customers know you care for them staying around.
▂▃▄▅▆▇█▓▒░ Drac ░▒▓█▇▆▅▄▃▂
There is supposed to be an image here, but the hamsters took it.
<div align="center">AKA Draconis of Luskan</div>
Take a backseat boy. Cause now I'm driving. ~ Give it up - Elizabeth Gilies ft. Ariana Grande
RIP Foundry: On that day, when the sky fell away, our world came to an end. ~Lifelight
Not sure if I'd ask them for a key if I lost one...I think a more valuable compensation for something like that would be could you increase my chances for getting the best items for the next few keys i use on any lockbox?
I would suggest a 1 day extension for VIPs and a general "sorry about it" for everyone in the form of say 200 Zen or something like that.
And not because the maintenance takes so long, such things happen, but because they extended it twice while keeping us in the dark. The difference between good and bad company policy.
That being said, i'd be surprised if we would hear anything at all from them...
i almost had it.
Sekhmet@kvetchus_
Guilds: Greycloaks, Blackcloaks, Whitecloaks, Goldcloaks, Browncloaks, Spiritcloaks, Bluecloaks, Silvercloaks, Black Dawn
Tredecim: The Cloak Alliance
You need to tell people what is going on ahead of time, if you are going to extend the maintenance and you know you arent going to hit the next benchmark post it so we arent sitting here at the keyboard refreshing.