Bought Zen through Steam, everything bound to my account?

cantankerousmage · March 2016

"Warning, due to recent activity on your account, everything you purchase will be bound to your account..." Something like that. Why? And how long does that last? I have more than one account, both of which I have spent plenty of money on. I don't want to sell anything on the AH, I just want to be able to give some Preservation Wards to my other account as well. What is going on here?

Unknown · March 2016

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lewstelamon01 · March 2016

Did you purchase your ZEN through Steam? You may wish to read this thread: http://forum.arcgames.com/neverwinter/discussion/541996/neverwinter-security-update-07-31-14#latest

Usually the probation period lasts 7-10 days. This can also be occurring if you're using a new payment method, such as a new credit card.

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bioshrike · March 2016

cantankerousmage said:
And what in the world would be wrong w/ Steam anyway? It's probably more secure than Arc is, lol.

From my understanding, it's because Steam is a 3rd party - PWE has no way of directly verifying purchases or funding like they do for their own system, and if something does happen, they are basically screwed out of the money - hence why they take steps to minimize their loss until the transaction/account/funds are verified.

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urabask · March 2016

cantankerousmage said:
Honestly though, the game should have a way of telling me that before I spend the real money to buy Zen, not afterwards.

It does warn you when you're about to make the purchase in game with your zen.

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urabask · March 2016

cantankerousmage said:

urabask said:

cantankerousmage said:
Honestly though, the game should have a way of telling me that before I spend the real money to buy Zen, not afterwards.
It does warn you when you're about to make the purchase in game with your zen.
I know that. I mean before I buy the Zen through Steam in the first place. How long have they been letting people play through Steam? And they haven't figured out whether or not the Steam Wallet is secure yet? Why even let people play and pay through Steam if it's really that untrustworthy that they have to verify? If it only took a half hour to verify fine, but I made this purchase hours ago now, and they still haven't verified.

It's not because of security. It's because the time it takes to process the payment through a third party.

Even *gasp* Steam occasionally has this problem where it takes time to process a payment.

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rowdydwarf · March 2016

Apparently, it can take them twenty four hours, to three days, or even a week to remove the bound-to-account restriction when you buy things through Arc.

m666 · March 2016

Hi!

i bought some zen yesterday through steam, and this exact same thing happends to me, now i have to wait for my Zen.
this kinda blew me off since i paid for it already.

i cant seem to find another way to buy Zen, i dont know what Arc is, or where i can find it.
i dont know if this matters: but i purshase it on steam through my bank, which is safe right? and easy to check?

does anyone know if this will happen again through steam, once they ''checked'' my payment?
if so, i will probly stop playing this game since there are more major problems with this game.

rowdydwarf · March 2016

You can download the Arc Client from this website, I believe. Or just search Arc Neverwinter on your favorite search engine. Should be able to find it. You have to install and patch Neverwinter again, but it only takes an hour or so. This may happen every time you buy Zen through the Steam Wallet. I don't know why PWE and/or Cryptic want to discourage people from buying Zen on Steam. Seems like they probably get most of their players from Steam. Not like Cryptic advertises Neverwinter on television, so there are very few ways players can learn about it unless they are web-browsing and running searches on MMORPGs and just happen to read about it. That's how I first found out about Neverwinter in the summer of 2014.

rowdydwarf · March 2016

Okay, here's a link to make it easy to find Arc. http://www.arcgames.com/en/games/neverwinter

casey0267 · March 2016

if you logged in on your browser and commenting on the NW forums I believe you are already in Arc's website (at least that's what I get when I am logged in to NW forums) and can look at the top of the page and click on the "charge" link and it should take you to the page to purchase zen

yokki1 · March 2016

i can not read any more that it is because of the time it takes the funds to reach them. this is the ONLY game in steam that has restrictions like that.
i will let you think on the real reasons.
Steam purchases have a cut of around 30% going to steam and rest to company. Arc purchases do not that have that. so by putting something that annoys you for many days and say "it is because you bought from steam blah blah blah" they will push you to buying from arc next time. it is quite logical for them if you think about it. what better than to avoid 30% loss?

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m666 · March 2016

they could have ATLEAST warn us about this BEFORE we purshase Zen!
if i knew this, i would never buy Zen from them.

anyways, i tried to buy with Arc (thanks for the tips and advice) with a Paysafecard, it all went good and i got my Zen.
so then i tried to exchange my Zen to Astral diamonds (AD). Again, its says ''Due your recently purschase blablabla''
meanwhile i still cant do anything i REALLY want on this game! Everything is bounded and exchanging Zen to AD isnt possible.
even tho the game lets me buy Zen with Astral Diamonds, but this is NOT what i want.

this isnt the only problem tho, dont wanna change the supject but it all adds up.

Neverwinter/PWI/Arc whoever does these things: MAKE SURE YOUR COSTUMERS ARE AWARE!
not everyone reads every forum post before playing or even buying stuff from u guys.

its too late anyways, but i do expect that my account/bank/transaction will get check WITHIN a week.

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lewstelamon01 · March 2016

cantankerousmage said:

yokki1 said:
i can not read any more that it is because of the time it takes the funds to reach them. this is the ONLY game in steam that has restrictions like that.
i will let you think on the real reasons.
Steam purchases have a cut of around 30% going to steam and rest to company. Arc purchases do not that have that. so by putting something that annoys you for many days and say "it is because you bought from steam blah blah blah" they will push you to buying from arc next time. it is quite logical for them if you think about it. what better than to avoid 30% loss?
I was actually thinking last night that something like this might be the reason for them messing with people that buy Zen through Steam.

Actually, no it's not. The reason that Steam purchases usually fall under this restriction is because PWE is unable to verify the payment information directly. Industry standards are that credit card numbers are on an absolute "need to know" basis, and with Steam, PWE doesn't need to know the credit card numbers for Steam to pay them. That's up to Steam to verify, and PWE has to cover their rear ends until the payment is actually in their hands; thus, to protect themselves, this policy is in place. With normal credit card purchases, as PWE is the direct processor for your payment, they also have your credit card info and can verify that it is a valid payment method.

To explain it a bit differently, it's like Steam saying, "Hey, we got a bunch of payments from some guys for ZEN. They've used their card before, we know it's good, but you don't need that info, only the payments so we'll send it along," and PWE responding with, "We have to protect ourselves, though, and cannot verify for ourselves that the payments used are valid or not fraudulent and we're not risking a chargeback or a loss. Unfortunately, that means we have to bind any purchases your customers make until the money has actually changed hands to us. Please understand."

This doesn't just affect only Steam users, btw, it affects anyone using a new or not immediately verifiable payment method.

Bottom line: there is no grand conspiracy here, it is merely to protect both the customers and PWE from any potential fraud.

Unknown · March 2016

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m666 · March 2016

Same here ^

pff..

yokki1 · March 2016

lewstelamon01 said:

cantankerousmage said:

yokki1 said:
i can not read any more that it is because of the time it takes the funds to reach them. this is the ONLY game in steam that has restrictions like that.
i will let you think on the real reasons.
Steam purchases have a cut of around 30% going to steam and rest to company. Arc purchases do not that have that. so by putting something that annoys you for many days and say "it is because you bought from steam blah blah blah" they will push you to buying from arc next time. it is quite logical for them if you think about it. what better than to avoid 30% loss?
I was actually thinking last night that something like this might be the reason for them messing with people that buy Zen through Steam.
Actually, no it's not. The reason that Steam purchases usually fall under this restriction is because PWE is unable to verify the payment information directly. Industry standards are that credit card numbers are on an absolute "need to know" basis, and with Steam, PWE doesn't need to know the credit card numbers for Steam to pay them. That's up to Steam to verify, and PWE has to cover their rear ends until the payment is actually in their hands; thus, to protect themselves, this policy is in place. With normal credit card purchases, as PWE is the direct processor for your payment, they also have your credit card info and can verify that it is a valid payment method.

To explain it a bit differently, it's like Steam saying, "Hey, we got a bunch of payments from some guys for ZEN. They've used their card before, we know it's good, but you don't need that info, only the payments so we'll send it along," and PWE responding with, "We have to protect ourselves, though, and cannot verify for ourselves that the payments used are valid or not fraudulent and we're not risking a chargeback or a loss. Unfortunately, that means we have to bind any purchases your customers make until the money has actually changed hands to us. Please understand."

This doesn't just affect only Steam users, btw, it affects anyone using a new or not immediately verifiable payment method.

Bottom line: there is no grand conspiracy here, it is merely to protect both the customers and PWE from any potential fraud.

why doesnt it happen to other mmos that exist on steam then? why the other publishers do not have problems with steam and verifications through steam (still talking about mmos on steam)? btw i do not need an answer. it is pretty self explanatory.

lewstelamon01 · March 2016

yokki1 said:

lewstelamon01 said:

cantankerousmage said:

yokki1 said:
i can not read any more that it is because of the time it takes the funds to reach them. this is the ONLY game in steam that has restrictions like that.
i will let you think on the real reasons.
Steam purchases have a cut of around 30% going to steam and rest to company. Arc purchases do not that have that. so by putting something that annoys you for many days and say "it is because you bought from steam blah blah blah" they will push you to buying from arc next time. it is quite logical for them if you think about it. what better than to avoid 30% loss?
I was actually thinking last night that something like this might be the reason for them messing with people that buy Zen through Steam.
Actually, no it's not. The reason that Steam purchases usually fall under this restriction is because PWE is unable to verify the payment information directly. Industry standards are that credit card numbers are on an absolute "need to know" basis, and with Steam, PWE doesn't need to know the credit card numbers for Steam to pay them. That's up to Steam to verify, and PWE has to cover their rear ends until the payment is actually in their hands; thus, to protect themselves, this policy is in place. With normal credit card purchases, as PWE is the direct processor for your payment, they also have your credit card info and can verify that it is a valid payment method.

To explain it a bit differently, it's like Steam saying, "Hey, we got a bunch of payments from some guys for ZEN. They've used their card before, we know it's good, but you don't need that info, only the payments so we'll send it along," and PWE responding with, "We have to protect ourselves, though, and cannot verify for ourselves that the payments used are valid or not fraudulent and we're not risking a chargeback or a loss. Unfortunately, that means we have to bind any purchases your customers make until the money has actually changed hands to us. Please understand."

This doesn't just affect only Steam users, btw, it affects anyone using a new or not immediately verifiable payment method.

Bottom line: there is no grand conspiracy here, it is merely to protect both the customers and PWE from any potential fraud.

why doesnt it happen to other mmos that exist on steam then? why the other publishers do not have problems with steam and verifications through steam (still talking about mmos on steam)? btw i do not need an answer. it is pretty self explanatory.

Well, you're getting one anyway. Deal.

No, it's not as self explanatory as you might think. A business has a prerogative to protect themselves from possible fraudulent transactions, as well as a duty to protect customers from possible fraudulent use of their cards. How they do so is entirely at their discretion. It's not to "drive people to buy directly from PWE" as you might think. Were that the case, why even bother putting the game on Steam?

yokki1 · March 2016

lewstelamon01 said:

yokki1 said:

lewstelamon01 said:

cantankerousmage said:

yokki1 said:
i can not read any more that it is because of the time it takes the funds to reach them. this is the ONLY game in steam that has restrictions like that.
i will let you think on the real reasons.
Steam purchases have a cut of around 30% going to steam and rest to company. Arc purchases do not that have that. so by putting something that annoys you for many days and say "it is because you bought from steam blah blah blah" they will push you to buying from arc next time. it is quite logical for them if you think about it. what better than to avoid 30% loss?
I was actually thinking last night that something like this might be the reason for them messing with people that buy Zen through Steam.
Actually, no it's not. The reason that Steam purchases usually fall under this restriction is because PWE is unable to verify the payment information directly. Industry standards are that credit card numbers are on an absolute "need to know" basis, and with Steam, PWE doesn't need to know the credit card numbers for Steam to pay them. That's up to Steam to verify, and PWE has to cover their rear ends until the payment is actually in their hands; thus, to protect themselves, this policy is in place. With normal credit card purchases, as PWE is the direct processor for your payment, they also have your credit card info and can verify that it is a valid payment method.

To explain it a bit differently, it's like Steam saying, "Hey, we got a bunch of payments from some guys for ZEN. They've used their card before, we know it's good, but you don't need that info, only the payments so we'll send it along," and PWE responding with, "We have to protect ourselves, though, and cannot verify for ourselves that the payments used are valid or not fraudulent and we're not risking a chargeback or a loss. Unfortunately, that means we have to bind any purchases your customers make until the money has actually changed hands to us. Please understand."

This doesn't just affect only Steam users, btw, it affects anyone using a new or not immediately verifiable payment method.

Bottom line: there is no grand conspiracy here, it is merely to protect both the customers and PWE from any potential fraud.

why doesnt it happen to other mmos that exist on steam then? why the other publishers do not have problems with steam and verifications through steam (still talking about mmos on steam)? btw i do not need an answer. it is pretty self explanatory.
Well, you're getting one anyway. Deal.

No, it's not as self explanatory as you might think. A business has a prerogative to protect themselves from possible fraudulent transactions, as well as a duty to protect customers from possible fraudulent use of their cards. How they do so is entirely at their discretion. It's not to "drive people to buy directly from PWE" as you might think. Were that the case, why even bother putting the game on Steam?

do you remember how was the population before the game got on steam?
steam has an enormous user base and it is a good source of new players. that is why.
and like i said. other companies that as well do not want to get bad stuff happen to them, that have mmos, that are on steam, do not have probation periods and still have no problems with transactions. explain why only one company with mmo on steam seems to have problems. actually do not explain. like i said it is pretty self explanatory why is that.

lewstelamon01 · March 2016

There is nothing "self-explanatory". Unfortunately, you are only willing to accept conclusions that agree with your own pre-determined conclusion that there is some grand conspiracy at work here. There isn't.

PWE has a prerogative to protect itself however it deems fit and necessary. If it means locking down a customer's ZEN until the money has actually changed hands because they've been burned too many times on bad or unverifiable transactions, then that's what they'll do and to the Nine Hells with how other companies or games might do it. How other companies do so is nothing more than a red herring to the argument and irrelevant. However, the fact remains that Steam payments cannot be immediately verified and thus, until the payment actually changes hands and PWE receives funds for the transaction, the ZEN is locked down. Not much to argue there. It's like me buying something from you and saying that I've already given the money to Joe Schmoe and he's gonna send you the money in a week. You're gonna say that I better keep it at home and not sell it to anyone else until Joe shows up with that check. Then next month, I buy again, and even though I've bought from you before, you still can't count on the payment until the check gets there. Sure, on a personal level, it's not gonna happen, but that's much the way Valve works with PWE. PWE doesn't have the option of saying "if it's all the same to you, we can't give you your ZEN until we actually have the money in our hands" so this is the next option available to them.

If PWE was worried about how much of a cut Valve would be taking, they wouldn't have even bothered offering the game on Steam. Simply having access to a larger user base isn't enough. A business isn't going to enter into a relationship with a third party unless there's a mutual benefit. Valve also saves PWE the trouble, cost, and liability of payment processing and security by doing so on their behalf, and in return PWE pays Valve a cut of the sale. PWE wouldn't do so if the cost of Valve's cut was more than they would be saving by letting Valve take payments on their behalf. That's common sense.

Bought Zen through Steam, everything bound to my account?

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