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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

Unplayable Network Lag

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  • archangelzorak01archangelzorak01 Member, NW M9 Playtest Posts: 324 Arc User
    What I find odd is that it seems no matter where you are located geographically all data being routed to the PWE/Cryptic server is being sent to Denver before riding the cogent backbone to Boston. So even though I'm within artillery range of Boston my connection is actually worse than people closer to Denver.

    Anyone have any idea why the data is being routed this way?
    Neverwinter Module 6: The only MMO expansion in the history of MMO's to remove more content than it added.


  • ajcarp1ajcarp1 Member Posts: 15 Arc User
    I'm on Xbox One and am experiencing the same issues. FWIW, I am also a comcast user. My tracert is below. Note that the time out, when checked on pingdom.com is in fact an INTERNAL address, as it is: 10.251.192.21

    Tracing route to patchserverrebirth.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 1 ms <1 ms CONDESK [192.168.1.1]
    2 32 ms 30 ms 29 ms 73.29.18.1
    3 10 ms 10 ms 10 ms xe-2-3-0-32767-sur01.arneysmount.nj.panjde.comcast.net [68.85.129.237]
    4 10 ms 16 ms 11 ms be-22-ar03.audubon.nj.panjde.comcast.net [68.85.63.33]
    5 17 ms 16 ms 16 ms be-33659-cr02.ashburn.va.ibone.comcast.net [68.86.94.97]
    6 28 ms 30 ms 28 ms be-10114-cr02.56marietta.ga.ibone.comcast.net [68.86.85.10]
    7 50 ms 51 ms 51 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21]
    8 61 ms 62 ms 62 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230]
    9 60 ms 61 ms 63 ms ae-16-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.122]
    10 61 ms 61 ms 61 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33]
    11 61 ms 62 ms 63 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33]
    12 67 ms 66 ms 66 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122]
    13 75 ms 74 ms 60 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    14 68 ms 70 ms 68 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
    15 62 ms 65 ms 62 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    16 66 ms 66 ms 67 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    17 64 ms 67 ms 65 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    18 68 ms 70 ms 71 ms 38.111.40.114
    19 66 ms 66 ms 67 ms 198.49.243.253
    20 * * * Request timed out.
    21 66 ms 63 ms 65 ms patchserverrebirth.crypticstudios.com [208.95.185.41]

    Trace complete.
  • pricetagcloudpricetagcloud Member Posts: 130 Arc User
    archangelzorak01 said:

    What I find odd is that it seems no matter where you are located geographically all data being routed to the PWE/Cryptic server is being sent to Denver before riding the cogent backbone to Boston. So even though I'm within artillery range of Boston my connection is actually worse than people closer to Denver.

    Anyone have any idea why the data is being routed this way?

    Money. It was probably the cheapest way economically, regardless of distance.
    SW: Callisto Shedevil. Soul Binder Temptation 16.1k GS
    GUILD: ~Myrmidons~

    Would Love to party up with people for pretty much anything!
  • uryenserellonturyenserellont Member Posts: 34 Arc User
    edited August 2015
    zebular said:

    Update: There are not any more apparent Server Issues the Tech Team can readily find. They are continuing to monitor and look for any possible issues however. So, please continue providing Tracerts in this thread. Thanks!

    Well this is no good because there are still major issues.

    I play Star Trek Online, not Neverwinter, but I feel I should still post here. If Level 3 is no longer the problem then what is?

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 8 ms 11 ms 9 ms
    3 8 ms 9 ms 9 ms
    .86.154.229]
    4 8 ms 10 ms 8 ms
    68.85.63.249]
    5 9 ms 9 ms 9 ms be-19-ar03.plainfield.nj.panjde.comcast.net [68.
    85.62.41]
    6 12 ms 10 ms 12 ms be-33659-cr02.newyork.ny.ibone.comcast.net [68.8
    6.90.21]
    7 31 ms 34 ms 31 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [6
    8.86.85.202]
    8 30 ms 31 ms 31 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6
    8.86.86.230]
    9 53 ms 52 ms 54 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86
    .85.170]
    10 53 ms 52 ms 80 ms ae-11-0-pe01.910fifteenth.co.ibone.comcast.net [
    68.86.84.22]
    11 53 ms 61 ms 53 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.c
    om [154.54.10.33]
    12 53 ms 53 ms 53 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54
    .83.33]
    13 62 ms 62 ms 63 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26
    .122]
    14 54 ms 53 ms 53 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
    118]
    15 61 ms 61 ms 61 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    16 55 ms 55 ms 56 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    17 59 ms 59 ms 59 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    18 59 ms 59 ms 60 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    19 57 ms 56 ms 57 ms 38.111.40.114
    20 58 ms 61 ms 58 ms 198.49.243.253
    21 * * * Request timed out.
    22 58 ms 58 ms 58 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    That 21st hop has been timing out for days now. It may be nothing at all and then again it may be the cause of these terrible connection issues, I don't know.

    Could this be some Comcast/Cogent dispute? I know Verizon and Cogent used to have a dispute. I left Verizon for Comcast and I'm really hoping the dispute didn't follow me. A lot of the people reporting problems have Comcast.

    And like others have mentioned, STO is literally the only game or service I'm having trouble with. I assume if I tried NWN it would be the same issue. Everything else I've done online has been smooth as silk, like normal. Netflix, youtube, amazon, other games etc. are all fine. STO though once again is having problems. It's not like this is a unique or rare occurrence. I've been dealing with it off and on for years.

    (Why is my signature here on the NWN forums different from my signature on the STO forums? These forums make no sense)

    EDIT: Ok it's probably not a Comcast-Cogent dispute, according to this:

    http://katyonthehill.com/cogent-names-names-in-interconnection-tussles/

    [quote]Cogent recently signed interconnection agreements with AT&T, Verizon and Comcast, the three ISPs that accounted for the biggest part of its congested traffic in the run up to the open Internet rules that went into effect June 12.

    Since then, Cogent said that Comcast has been opening up new interconnection points.

    “What we saw was a rapid rate of port augmentation by Comcast throughout the second quarter and it was only at the end of the quarter that we saw ports running at full capacity,” Schaeffer said. “Now we met with Comcast, we provided our forecasts and there are additional ports being turned up in this quarter. At this point, there are sufficient ports that there is no congestion,” said Schaeffer.[/quote]

    (I like how my quote tags don't work here)

    This is definitely something on Cryptic's end somewhere.
    Post edited by uryenserellont on
    4OBkp4i.gif

    Riker has NO CLASS
    Delta Rising is the best expansion ever - Bombay style
    ***Please support or add feedback for my suggestion for ship combat. The game needs it.***
  • glockopopglockopop Member Posts: 2 Arc User
    archangelzorak01 said:

    What I find odd is that it seems no matter where you are located geographically all data being routed to the PWE/Cryptic server is being sent to Denver before riding the cogent backbone to Boston. So even though I'm within artillery range of Boston my connection is actually worse than people closer to Denver.

    Anyone have any idea why the data is being routed this way?

    I live in Denver and I am having extreme server issues.
  • kitkathdkitkathd Member Posts: 286 Arc User
    I can't even launch the game now its fully down for me, gateway also. Forums work fine, everything under the sun works fine on my ISP. just this game is failing.
  • kryptonytkryptonyt Member Posts: 5 Arc User
    I'm from Chicago, IL and this is the result i got.....

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.0.1
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 63 ms 60 ms 58 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
    Co-Founder
  • ajcarp1ajcarp1 Member Posts: 15 Arc User
    edited August 2015
    archangelzorak01 said:

    What I find odd is that it seems no matter where you are located geographically all data being routed to the PWE/Cryptic server is being sent to Denver before riding the cogent backbone to Boston. So even though I'm within artillery range of Boston my connection is actually worse than people closer to Denver.

    Anyone have any idea why the data is being routed this way?

    You'll notice in the posted tracert's that comcast is pretty much routing all their traffic through Denver. These routing choices are internal to Comcast, but basically, they have "backbone" server locations that are routing traffic based on current network congestion or lack thereof. Denver is obviously a main hub for Comcast.

    I am located in NJ and my traffic goes through Denver also.
  • kitkathdkitkathd Member Posts: 286 Arc User
    Actually thats not on comcast thats on Cogent. If I traceroute very notable Boston sites I route right to them. Only when I try to access Neverwinter and their Cogent Provider do I get routed away from boston first.
  • fishwhisperer#8695 fishwhisperer
    fishwhisperer#8695
         Member Posts: 44 Arc User
    Oddly Gateway works (now, wasn't earlier, and now it's peppy). Game loads up, click Play Now and then the gameclient.exe ghosts.

    Comcast business class in ATL GA:

    1 2 ms 3 ms 2 ms Linksys [192.168.1.1]
    2 3 ms 3 ms 4 ms 96-89-88-190-static.hfc.comcastbusiness.net [96.89.88.190]
    3 12 ms 11 ms 15 ms 96.120.6.37
    4 19 ms 12 ms 13 ms xe-5-3-0-sur01.y4cumming.ga.atlanta.comcast.net [68.85.233.193]
    5 13 ms 13 ms 17 ms xe-8-0-23-0-ar01.b0atlanta.ga.atlanta.comcast.net [162.151.29.210]
    6 16 ms 20 ms 22 ms he-0-4-0-6-cr02.56marietta.ga.ibone.comcast.net [68.86.90.81]
    7 36 ms 35 ms 36 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21]
    8 62 ms 57 ms 53 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230]
    9 51 ms 50 ms 51 ms ae-17-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.126]
    10 54 ms 50 ms 50 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.13.5]
    11 64 ms 68 ms 53 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33]
    12 53 ms 54 ms 54 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122]
    13 59 ms 57 ms 57 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    14 60 ms 61 ms 115 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
    15 75 ms 76 ms 74 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    16 77 ms 75 ms 78 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    17 85 ms 78 ms 78 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    18 75 ms 74 ms 78 ms 38.111.40.114
    19 77 ms 76 ms 80 ms 198.49.243.253
    20 * * * Request timed out.
    21 76 ms 76 ms 82 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
  • kitkathdkitkathd Member Posts: 286 Arc User
    I'm heading off to bed if this isn't resolved when I wake up then I seriously am thinking about not reupping my VIP status. Between the devs going home for the weekend with a giant HAMSTER of a client being dropped on us for a huge double AD weekend, and the supposed blaming of a third party for their obvious bandwidth issues I'm find it hard to find forgiveness in my heart.
  • kryptonytkryptonyt Member Posts: 5 Arc User
    I gave up on this as well, so sad everything happened this weekend. +1 ^^ , I'm done for the night.
    Co-Founder
  • theodale169theodale169 Member Posts: 21 Arc User
    As of 11:00PM PST the network seems to be working well. This is the first time in two days I have been able to play for half an hour without issues. It may have been because of the time of day, but the game played like the connection was back to normal.
  • kitkathdkitkathd Member Posts: 286 Arc User
    If the game isn't back to normal sunday morning, I will expect 2 enchanted keys, 72 refined astral diamonds, and 10 epic dungeon keys given to me for each toon on my account monday morning as a refund for denying me access to my account. I can't even work my professions or invoke either.
  • uryenserellonturyenserellont Member Posts: 34 Arc User
    theodale169 said:

    As of 11:00PM PST the network seems to be working well. This is the first time in two days I have been able to play for half an hour without issues. It may have been because of the time of day, but the game played like the connection was back to normal.

    Don't count on it. The past two days in STO I've had a half hour here and there where everything was smooth but then it started right back up again and stayed for hours. One minute it's fine, the next it's back to severe lag and connection issues.

    I really have no idea wtf is going on.
    4OBkp4i.gif

    Riker has NO CLASS
    Delta Rising is the best expansion ever - Bombay style
    ***Please support or add feedback for my suggestion for ship combat. The game needs it.***
  • fishwhisperer#8695 fishwhisperer
    fishwhisperer#8695
         Member Posts: 44 Arc User
    edited August 2015
    nm
  • ajcarp1ajcarp1 Member Posts: 15 Arc User
    Well it's 3am on the East Coast, so I'm calling it a night, and sadly an unplayable day, all day. Hopefully tomorrow will be better, but I am not optimistic that these issues get resolved before Mon or Tue.
  • fishwhisperer#8695 fishwhisperer
    fishwhisperer#8695
         Member Posts: 44 Arc User
    I fixed my issues. I killed ARC and ran 'neverwinter.exe' out of the neverwinter_en directory in program files in compatibility more (win7/administrator)

    ARC seems to launch the game and crash it according to my application event log...
  • uptondarkdiamonduptondarkdiamond Member, NW M9 Playtest Posts: 169 Arc User
    edited August 2015
    Still have major stability issues with both gateway and Neverwinter. Here is my traceroute:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\ >tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
    1 <1 ms <1 ms <1 ms
    2 7 ms 11 ms 9 ms 96.120.100.57
    3 9 ms 9 ms 9 ms te-0-0-0-10-sur03.bremerton.wa.seattle.comcast.net [68.86.98.129]
    4 13 ms 13 ms 27 ms be-43-ar01.seattle.wa.seattle.comcast.net [69.139.164.158]
    5 21 ms 14 ms 15 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.86.93.165]
    6 38 ms 39 ms 41 ms be-11721-cr02.denver.co.ibone.comcast.net [68.86.84.205]
    7 37 ms 40 ms 38 ms ae-15-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.118]
    8 37 ms 39 ms 37 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.13.5]
    9 37 ms 39 ms 38 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33]
    10 64 ms 63 ms 63 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122]
    11 64 ms 61 ms 61 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    12 68 ms 70 ms 70 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
    13 82 ms 81 ms 97 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    14 93 ms 85 ms 85 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    15 85 ms 85 ms 84 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    16 85 ms 84 ms 85 ms 38.111.40.114
    17 89 ms 87 ms 86 ms 198.49.243.253
    18 * * * Request timed out.
    19 95 ms 84 ms 85 ms patchserverrebirth.crypticstudios.com [208.95.185.41]

    Trace complete.

    I remember having similar problems on March 26, I think that is when Neverwinter went live for X-Box. If I recall correctly, it seemed liked comcast costumers were heavily affected when this happened. I don't know whats going on with Neverwinter and gateway but I have been streaming music and movies over my internet connection all day, with no issues. Keep fighting the good fight people and hopefully this issue will be resolved soon.
  • pricetagcloudpricetagcloud Member Posts: 130 Arc User
    jeffthedude said:

    I fixed my issues. I killed ARC and ran 'neverwinter.exe' out of the neverwinter_en directory in program files in compatibility more (win7/administrator)

    ARC seems to launch the game and crash it according to my application event log...

    This. This fixed my issues as well. Thank you so much! I'm sending this info to my guild. They'll be very appreciative.
    SW: Callisto Shedevil. Soul Binder Temptation 16.1k GS
    GUILD: ~Myrmidons~

    Would Love to party up with people for pretty much anything!
  • chriscrandarchriscrandar Member Posts: 4 Arc User
    I can confirm that it's comcsast related... I was having the extreme lag, switched my connection to tether from my 4g LTE phone, and now the lag is gone.
  • noxteregnoxtereg Member Posts: 2 Arc User
    edited August 2015
    I have Comcast, I do not play Neverwinter but I do play Star Trek Online and we have this issue also. Every tracert posted by Comcast users all have the last hop through Cogentco timing out.
  • jadeddarkeangeljadeddarkeangel Member Posts: 25 Arc User
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Mikel>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 57 ms 2 ms 2 ms 10.0.0.1
    2 27 ms 16 ms 12 ms c-73-129-164-1.hsd1.md.comcast.net [73.129.164.1
    ]
    3 26 ms 31 ms 65 ms xe-10-0-0-32767-sur01.woodlawn.md.bad.comcast.ne
    t [68.85.138.241]
    4 15 ms 19 ms 19 ms xe-7-1-9-0-ar01.capitolhghts.md.bad.comcast.net
    [68.85.115.193]
    5 18 ms 18 ms 17 ms ae-0-0-ar01.whitemarsh.md.bad.comcast.net [68.85
    .67.202]
    6 27 ms 27 ms 26 ms he-0-1-0-0-cr02.newyork.ny.ibone.comcast.net [68
    .86.94.101]
    7 56 ms 44 ms 43 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [6
    8.86.85.202]
    8 41 ms 45 ms 44 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6
    8.86.86.230]
    9 67 ms 68 ms 68 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86
    .85.170]
    10 116 ms 70 ms 64 ms ae-16-0-pe01.910fifteenth.co.ibone.comcast.net [
    68.86.84.122]
    11 74 ms 60 ms 70 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.c
    om [154.54.10.33]
    12 102 ms 80 ms 63 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54
    .83.29]
    13 74 ms 81 ms 71 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
    .174]
    14 89 ms 65 ms 64 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    15 73 ms 99 ms 71 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
    .86]
    16 87 ms 132 ms 67 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
    .89]
    17 71 ms 73 ms 88 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
    .9]
    18 68 ms 69 ms 69 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    19 74 ms 67 ms 86 ms 38.111.40.114
    20 69 ms 69 ms 73 ms 198.49.243.253
    21 * * * Request timed out.
    22 69 ms 70 ms 73 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.

    This my tracer after being on the phone with a comcast rep for the last two hours. He opened all my ports, even put in the suggested Neverwinter ports. Reset my DMZ and reentered my IPV6 manually. After all of this I am still lagging and getting server not responding so we did a tracer and he told me that where it drops it is not on comcast servers anymore and that the two ip address prior to the drop at 20 are unknown servers that he could not look up. So he came to the conclusion it is either cogentco or some strange server with those last two ip address causing the problem. Can someone please look into this?!
  • noxteregnoxtereg Member Posts: 2 Arc User
    Everyone start sending screenshots of your tracert to @comcastcares on twitter.
  • fishwhisperer#8695 fishwhisperer
    fishwhisperer#8695
         Member Posts: 44 Arc User
    noxtereg said:

    Everyone start sending screenshots of your tracert to @comcastcares on twitter.

    I did a network trace on my machine and the neverwinter game process never tried to hit the network, not sure it's a comcast issue. At least not for everyone. I fixed my issue by not using ARC (see a couple posts above).
  • unabletodisplayunabletodisplay Member, NW M9 Playtest Posts: 61 Arc User
    edited August 2015
    16 63 ms 63 ms 62 ms 38.111.40.114
    17 63 ms 62 ms 62 ms 198.49.243.253
    18 * * * Request timed out.
    19 61 ms 62 ms 62 ms patchserverrebirth.crypticstudios.com [208.95.185.41]

    198.49.243.253 <--- https://www.findip-address.com/ shows as Cryptic
    looks like it is probably someplace in the middle of the US
    I'm in the northeast.

    VPN through California is definitely improved, so I think this is a regional issue.
    Post edited by unabletodisplay on
  • senseiruckusssenseiruckuss Member Posts: 14 Arc User
    Sunday morning still not working been since friday night.
  • nukem001nukem001 Member Posts: 1 Arc User
    edited August 2015
    I am amazed that no moderators were on the STO side. But I've looked at your conversation and as a tech support agent for a very large VOIP service the ping test after running it a few times confirms a cryptic time out on one of there routers. Now the router may not be set to respond back. But the test proves that all routers on the internet are working correctly with good time results. Now the question is where are the game servers. We're only pinging the patch servers. Now if the patch servers are at the same location as the game servers then it is a cryptic issue and blaming level3 is inaccurate since I came in on my pings through cogentco back bone.
  • madisonvet2012madisonvet2012 Member Posts: 10 Arc User
    This is really frustrating. The time to just get the character list up is turtle slow. Then, it kicks me out because of timeout issues. Then stutter, stutter, stutter, if I can even get in to play. Please Cryptic fix this. I like this game and pay money for it. If you like to continue to receive my money, fix the issue and get things running smoothly again. Guess I will give my money to someone else, SWTOR here I come.
  • kitkathdkitkathd Member Posts: 286 Arc User
    madisonvet2012 said:

    This is really frustrating. The time to just get the character list up is turtle slow. Then, it kicks me out because of timeout issues. Then stutter, stutter, stutter, if I can even get in to play. Please Cryptic fix this. I like this game and pay money for it. If you like to continue to receive my money, fix the issue and get things running smoothly again. Guess I will give my money to someone else, SWTOR here I come.

    I gave them a night to fix itand the best they could do was allow my launcher to finaly work. I still can't play theres no play button coming up. I'm off to alternate games as well. Say good buy to some future purchases Cryptic.
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