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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

Fatal Error: JavaScript Error

djnydradjnydra Member Posts: 5 Arc User
in Peer to Peer Tech Forum
This is the message I receive when launching the game through the ARC interface. Then the launcher crashes.

Fatal Error: JavaScript exception: Uncaught TypeError: Cannot call method 'toLowerCase' of undefined

Technical Details:
LauncherAPI.showShards({"selectedIndex":1,"shards":[{"shardIndex":1,"name":"Neverwinter","nameInternal":"Neverwinter","category":"Live","productDisplay":"Neverwinter","productInternal":"Night","cluster":"Neverwinter","expectedDown":0},{"shardIndex":2,"name":"NeverwinterPreview","nameInternal":"NeverwinterPreview","category":"Playtest","product Display":"Neverwinter","productInternal":"Night","cluster":"NeverwinterPreview","expectedDown":0}]})

Comments

  • hexares86hexares86 Member Posts: 1 New User
    I have the same problem, please help!
  • djnydradjnydra Member Posts: 5 Arc User
    Have you recently watched or tried to watch Netflix, or had Microsoft Silverlight update or try to update? I think that is what started my problems.
  • basshunterx12basshunterx12 Member Posts: 8 Arc User
    Hey! Please test this!:Go to Options and Forfe Verify And Safe Mode or Re-Install the game and check if it may Work!
    NeverWinter rock! Booya^^
  • lawaoi6lawaoi6 Member Posts: 2 Arc User
    I have had the same issue for 3 days now. You cant force verify. It just causes the game to crash immediately. Re installing doesn't work either. There are old threads discussing this problem. At that time it was thought it was possibly started by a virus that messed with the js? I dont know. Way above my head. I have scanned and cleaned this computer with every malware and virus scanner out there at this point and i'm still stuck. Is there a step i'm missing? Any help would be much appreciated as i'm getting super frustrated.
  • lawaoi6lawaoi6 Member Posts: 2 Arc User
    has anyone received any response or direction on this? My ticket response (safe mode or force verify) did not and still does not work for this issue. Anyone.....Bueler....Bueler......
  • yinol36yinol36 Member Posts: 5 Arc User
    I have the same issue... the launcher crashes, so I can't selecct safe mode or any other opcion... some days ago was the display problem...then this... come on ¬¬
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