test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Discussion › Bug Reports (Xbox One)

Purchased ZEN not received

slingdogslingdog Member, Neverwinter Beta Users Posts: 3 Arc User
edited April 2015 in Bug Reports (Xbox One)
I opened my level 45 box and received a coupon for a discount on a companion so I bought some ZEN. I received an e-mail letting me know I was charged but I never received the ZEN. I keep getting an error on the purchase ZEN screen like it's trying to sync something up but keeps saying authentication failed. Now my coupon is expired and I still don't have my ZEN. I really wanted to buy the Ioun stone too :(.
Post edited by slingdog on

Comments

  • darkalien06darkalien06 Member Posts: 1 Arc User
    edited April 2015
    I just had the same problem. But I've purchased zen before and haven't had a problem till now.
  • praisehelixpraisehelix Member Posts: 2 Arc User
    edited April 2015
    darkalien06 wrote: »
    I just had the same problem. But I've purchased zen before and haven't had a problem till now.

    Same here bought zen before but just now i didn't receive it
  • leachysleachys Member Posts: 1 Arc User
    edited April 2015
    Same, went to purchase Zen . goes through process and back to the different options and at the bottom it says " Connecting to account server" then after about 6 seconds, it says "Authentication failed. Please try again later" However, I see 4 charges from xbox live and can see 4 charges to my bank
  • phraybphrayb Member Posts: 1 Arc User
    edited April 2015
    I also have purchased zen and did not receive, have the microsoft receipt to prove purchase.
  • mookiiie3mookiiie3 Member Posts: 2 Arc User
    edited April 2015
    I had the same problem. Just now I received my Zen. Go check everyone!
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited April 2015
    I am sorry but billing issues must be resolved by filing a support ticket.

    The Forum Staff and Moderators can not resolve billing issues. We simply do not have access the tools and information so we can not assist players no matter how much we may want to. Please file a support ticket and remain patient and they will do what they can.
This discussion has been closed.