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Ingame help system query

zagemoggazagemogga Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
edited November 2014 in PvE Discussion
Is this still working?

If you hit H, it asks you if you need GM support.
Then you have to choose the topic, which I chose quest.

Immediately after that I was told, there is no GM support ingame for any quest/game related things. And you should ask in the forums.

What else is a GM (someone who knows the game in and out, with some special abilities to help other players) for? After all, Neverwinter is about quests?

Then it asks to search for open tickets on the quest and there were none.
I created a new ticket and then the window closed, leaving me stuck.
There is no ticket in "My Tickets" or anyone or anything contacted me.

Is this whole ticket system just bogus and nothing happens or it is not migrated to any new databases and left over from previous versions. Like the buttons are there but nothing happens?

We are trained dogs to follow a glowing quest trail, in this case it lead me to a trigger I already used.

I found another trigger eventually in the area and solved the quest after ~1 hour searching. There are many many enemies and it was really annoying.

It would have been really helpful, if a GM had send a message like "look for other triggers in the area, the quest trail is bugged in this case!"
Post edited by zagemogga on

Comments

  • joocycuzzzzzzjoocycuzzzzzz Member Posts: 577 Arc User
    edited November 2014
    Didn't read but any sort of help in this game doesn't work.
    Beta player

    One of the many Control Wizards that misses Shard Of The Endless Avalanche. RIP Shard (Beta-Mod3)
  • zagemoggazagemogga Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited November 2014
    joocycuzzzzzz wrote: »
    Didn't read but any sort of help in this game doesn't work.

    Good to know... why wouldn't they at least set some community GM like it was in DAoC for example?
  • joocycuzzzzzzjoocycuzzzzzz Member Posts: 577 Arc User
    edited November 2014
    zagemogga wrote: »
    Good to know... why wouldn't they at least set some community GM like it was in DAoC for example?

    There is one.

    But he's too busy doing Livestreams to care.

    GM's never intervene in the game, I play since beta and I've only seen GM's in-game for futilities such as wandering around or for small events like the trading ones.
    Beta player

    One of the many Control Wizards that misses Shard Of The Endless Avalanche. RIP Shard (Beta-Mod3)
  • darkstarcrashdarkstarcrash Member, NW M9 Playtest Posts: 1,382 Arc User
    edited November 2014
    Different games have different models for customer service.

    WoW had paid, live in-game GM help. I had many pleasant conversations with the mods when I had problems. However, WoW is a subscription game, so there is money for this kind of support.

    Dwight and Akromatik are Community Managers -- not GMs -- who deal with the NW community through forum communications, social media, live streams, etc., and take community concerns to the devs.

    There is no in-game help in NW, because NW is f2p and the economics don't support in-game help. If you have a problem, ask in /zone, search for similar topics on the forums, or check the game wiki.
  • karranorkarranor Member Posts: 191 Arc User
    edited November 2014
    The only thing for ingame help is chat. Hopefully you can attract the attention of a nice player through the din of spam to clarify something in a quest.
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  • magiquepursemagiquepurse Member Posts: 0 Arc User
    edited November 2014
    darkstarcrash wrote: »
    Different games have different models for customer service.

    WoW had paid, live in-game GM help. I had many pleasant conversations with the mods when I had problems. However, WoW is a subscription game, so there is money for this kind of support.

    This sums it up.

    If you open a ticket in WoW on about any game-related matter, a friendly GM gets back to you shortly.

    Open up tickets here, you get automated responses and the such.

    By the way this game makes lots of money too. It is up to them to improve their Support, yet it is obviously they choose to spend it someplace else.
  • zagemoggazagemogga Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited November 2014
    The only current official ingame help is a short FAQ, which can be found via the help system.

    I find it rather a bad service to abandon any form of assistance for players. They could have at least removed the ingame menus to ask for official help, this way people would not even bother to raise tickets or ask for assistance.
  • eldartheldarth Member Posts: 4,494 Arc User
    edited November 2014
    zagemogga wrote: »
    They could have at least removed the ingame menus to ask for official help, this way people would not even bother to raise tickets or ask for assistance.

    Which would require assigning developer time to remove the menus.
    What sort of priority do you think that would be among all the other bugs?
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  • zagemoggazagemogga Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited November 2014
    eldarth wrote: »
    Which would require assigning developer time to remove the menus.
    What sort of priority do you think that would be among all the other bugs?

    What other bugs? :)
    Except of the disconnects and lags on occasion, which is probably a total different construction site.
  • vortix44vortix44 Member Posts: 680 Bounty Hunter
    edited November 2014
    joocycuzzzzzz wrote: »
    There is one.

    But he's too busy doing Livestreams to care.

    I saw many posts by players reporting the bots they saw, and months later the bots are still here. So, I guess the help system where you ask a GM to do something is bugged and the said GM does not get the info.
    English is not my first language.
  • k3ll0k3ll0 Member Posts: 373 Arc User
    edited November 2014
    There is no GM. And Akro's a Community Manager.
  • zagemoggazagemogga Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited November 2014
    Anyone knows if the 'report spam' function in the chat and mail works?

    The users are moved to your ignore list, but will this also be reported to Arc and their accounts banned or can these Spam Accounts just create more dummy characters to spam emails and chat the next day?
  • k3ll0k3ll0 Member Posts: 373 Arc User
    edited November 2014
    I was under the impression accumulating enough reports nets you an automated RO ban at first and something heavier down the road. Given the inherent disposability of the spambots not terribly relevant though.
  • nameexpirednameexpired Member Posts: 1,282 Arc User
    edited November 2014
    zagemogga wrote: »
    Anyone knows if the 'report spam' function in the chat and mail works?

    The users are moved to your ignore list, ...
    Define "it works".
    You can just as well write down the name to a paper next to your PC, that works, too, given you can write and have paper.
    And it might have the same effect as "reporting spam" apart from moving someone to the ignore list.
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  • zagemoggazagemogga Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited November 2014
    nameexpired wrote: »
    Define "it works".
    You can just as well write down the name to a paper next to your PC, that works, too, given you can write and have paper.
    And it might have the same effect as "reporting spam" apart from moving someone to the ignore list.

    Given you can read, this wasn't the question ;)

    //edit: actual that was the question, just couldn't resist. To sumerise, reporting spam has the same function as ignore.
    It will add the spam character to your personal permanent ignore list. The account behind the spam-character will not be affected.
  • darkstarcrashdarkstarcrash Member, NW M9 Playtest Posts: 1,382 Arc User
    edited November 2014
    zagemogga wrote: »
    To sumerise, reporting spam has the same function as ignore.
    It will add the spam character to your personal permanent ignore list. The account behind the spam-character will not be affected.

    No, if enough people use "Report Spam" on a character, they are silenced from chat and the account is at the least flagged for banning.

    The problem is the botters just roll another character/account to spout the same sales pitch.
  • myowmyowmyowmyow Member Posts: 1,923 Arc User
    edited November 2014
    zagemogga wrote: »
    We are trained dogs to follow a glowing quest trail, in this case it lead me to a trigger I already used.

    I found another trigger eventually in the area and solved the quest after ~1 hour searching. There are many many enemies and it was really annoying.

    It would have been really helpful, if a GM had send a message like "look for other triggers in the area, the quest trail is bugged in this case!"

    This example sounds a lot like a couple of the Mount Hotenow quests . . . :)
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