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game crashing on cryptic loading screen on start

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  • angryspriteangrysprite Member Posts: 4,982 Arc User
    edited August 2014
    Do you have 8-CORE CPU machine? it's known issue - they DO have a fix but it probably didn't make it into this initial patch. Try disabling 4 CORES and see if you still get crash.
  • benhur59benhur59 Member Posts: 10 Arc User
    edited August 2014
    Dont know how to add a screenshot but ther is 2 GamePrefs files and you found the wrong one :o.
    The Neverwinter_en\localdata\GamePrefs is wrong file.
    The Neverwinter_en\Neverwinter\Live\Localdata\GamePrefs is the correct one.
  • samothrace22samothrace22 Member Posts: 359 Arc User
    edited August 2014
    I use arc and the game keeps crashing, it's never done this before, I hit play, looks like it's going to work then it crashes and I get an error "fatal error"direct3d driver returned error code (dfderr_deviceremoved)while locking sprite index buffer" just did it for my tenth time. I verified the files as well
    ────────────────────────────
    SAMOTHRACE
    Trickster Rogue
    ────────────────────────────
  • petestarkspetestarks Member, Neverwinter Beta Users Posts: 0 Arc User
    edited August 2014
    Do you have 8-CORE CPU machine? it's known issue - they DO have a fix but it probably didn't make it into this initial patch. Try disabling 4 CORES and see if you still get crash.


    I have an 8 core CPU(intel), but setting it to run on 4 cores did not solve the problem. I tried my luck with 2 cores, but it was so slow I could not even load to select screen.
  • warpetwarpet Member Posts: 1,969 Arc User
    edited August 2014
    anyone know any way who can fixt it tried verifay,safe mode turning of cores, noone of it works or help
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,464 Arc User
    edited August 2014
    I'm crashing at the CRYPTIC loading screen as well. I get two tics on the loading bar and then it crashes. My CPU is a dual-core Intel T9500 so I don't think that cores is the issue. Like the others, I launch from Arc, and everything was working fine last night. The patch broke something.
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
    Children of the Fey (RELEASED) - NW-DKSSAPFPF
    Buried Under Blacklake (WIP) - NW-DEDV2PAEP
    The Redcap Rebels (WIP) - NW-DO23AFHFH
    My Foundry playthrough channel: https://www.youtube.com/user/Ruskaga/featured
  • adernathadernath Member, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited August 2014
    petestarks wrote: »
    "Pixel shader compilation failure" error over here too.

    I can load to the character select screen and then select someone, but as soon as the the bar loads it crashes to desktop instead of putting me in a zone.

    I have updated my graphics drivers (nvidia) to the latest and turned off all apps such as display fusion, teamviewer and snaggit. I have tried going into graphic options from the menu and resetting the settings. Lastly, I tried running in safe mode (from the launcher) it still crashes.

    Suggestions ?

    I have the same problem. I put all graphics setting to minimum and it worked at least for the starting zone. But I can not load any of my characters which are positioned in Caer Koenig.
    Suggestions to improve NW:
    - Dualspec
    - Better rewarding foundry and foundry pvp maps
    - Custom PvP leagues with leaderboards instead of the current 'matchmaking'.
    - Armory
    - make jumping cost stamina (to reduce hopping in pvp)
  • msdragomirmsdragomir Member Posts: 0 Arc User
    edited August 2014
    hi i have some problems after last patch all my windows and buttons not fit to eachother they all got mixed i cant rebuild my char how i suppose to play like this :( ???? got few pics
    (i still dont have open new topic option so please move my post if i posted it to wrong place)
    p7f9wBMbj
    kqvOzJCZj
    ipWe1azkj
  • msdragomirmsdragomir Member Posts: 0 Arc User
    edited August 2014
    why we cant post pictured directly anymore and need to post only links wich is not working on this forum ????
    i keep gettin this message
    "Pixel shader compilation failure" error
    my friends also cant open sharandar boons all sharandar page is bugged its keep poppin fast non-stop
  • daalydaaly Member, NW M9 Playtest Posts: 84 Arc User
    edited August 2014
    warpet wrote: »
    game is still crashing on start up soon it reaches cryptic loading screen


    i got win 7 64bit, intel q8400 cpu,gtx 550 ti gpu and i use last nvidia drivers

    i just tested it when patched game since we do not need servers to be live for this

    Yeah game is crashing for me after hitting play and the cryptic splash screen pops up just as it finishes loading bamm game crash....nothing for nothing this is the same issue they had for preview and didn't get a fix out at all...and since they refuse to put a fix for a known crash (that was there since preview for mod 4 started) the clock is ticking on how long I'll try to log in.

    Side note since this company has a bad tendency to charge zen for just about everything what may I ask is the zen amount to pay for a fix....
  • adernathadernath Member, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited August 2014
    Is there a command to place a character into a 'safe location' like PE?
    Suggestions to improve NW:
    - Dualspec
    - Better rewarding foundry and foundry pvp maps
    - Custom PvP leagues with leaderboards instead of the current 'matchmaking'.
    - Armory
    - make jumping cost stamina (to reduce hopping in pvp)
  • rigrinrigrin Member, Neverwinter Beta Users Posts: 2 Arc User
    edited August 2014
    I have the same problem on the Neverwinter screen. Please repair this situation
  • petestarkspetestarks Member, Neverwinter Beta Users Posts: 0 Arc User
    edited August 2014
    daaly wrote: »
    Yeah game is crashing for me after hitting play and the cryptic splash screen pops up just as it finishes loading bamm game crash....nothing for nothing this is the same issue they had for preview and didn't get a fix out at all...and since they refuse to put a fix for a known crash (that was there since preview for mod 4 started) the clock is ticking on how long I'll try to log in.

    Side note since this company has a bad tendency to charge zen for just about everything what may I ask is the zen amount to pay for a fix....

    My thoughts exactly! I really wish they would of fixed that before going on live with it because I knew about this crash for awhile now... just never figured it would make it to live :(
  • mrfunktaztykmrfunktaztyk Member Posts: 0 Arc User
    edited August 2014
    Man am I GLAD I haven't purchased the Drgonborn Pack... I'D be WAAY more pissed than I already am!

    I just don't understand how a company, can think it's acceptable to NOT test thier product before launch!
    And you CANNOT say they do, because if they did, then it would be working! Instead I get a Module that I can't use break the game so I can't even play the basic version! I thought DCUO was bad and glitchy, but they are at least humble about their failures, they give out stuff extend events, and even give people extra days on memberships when they break the game, NW Devs just shrug and say oops!

    GET IT TOGETHER!!!
  • iegniegn Member Posts: 2 Arc User
    edited August 2014
    Add one more player to this nonsense.

    *sigh*
  • blueboxerblueboxer Member Posts: 34
    edited August 2014
    Man am I GLAD I haven't purchased the Drgonborn Pack... I'D be WAAY more pissed than I already am!

    Ditto! 2 computers that ran the game fine yesterday crash on "Play" today.

    While I don't regret my past purchases, this fiasco makes me glad I didn't buy Dragonborn yet! I had planned on it, but wanted to try a Warlock on another race first, I'm glad I waited.

    Oh well, I guess I'll lose my coins, the gateway is too slow to run 15 characters through it to extend invocation.

    Has anybody heard a Dev comment on a fix ETA, or is this going to be a PoE weekend for me?
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,464 Arc User
    edited August 2014
    I sure hope someone at Cryptic is looking at this. I can't launch the game :(

    The CRYPTIC screen appears, but after the second tick on the loading bar it crashes. I tried:

    - moving the .prefs files
    - starting the game in safe mode
    - switching to 800x600 windowed mode
    - letting the launcher verify all files

    Nothing helps, but I played it fine last night. The log files don't show anything unusual. Every time I try running it I get the same stuff:

    140814 23:02:46 1 Client[0 [NOENT]]: Using HTTP patching: server micro.nwhttppatch.crypticstudios.com port 80 prefix Night
    140814 23:02:50 2 Client[0 [NOENT]]: Syncing required files
    140814 23:02:50 3 Client[0 [NOENT]]: Scanning hogg ./piggs/bins.hogg
    140814 23:02:50 4 Client[0 [NOENT]]: Scanning hogg ./piggs/bins2.hogg
    140814 23:02:50 5 Client[0 [NOENT]]: Scanning hogg ./piggs/character.hogg
    140814 23:02:50 6 Client[0 [NOENT]]: Scanning hogg ./piggs/object.hogg
    140814 23:02:50 7 Client[0 [NOENT]]: Scanning hogg ./piggs/sound.hogg
    140814 23:02:50 8 Client[0 [NOENT]]: Scanning hogg ./piggs/texture.hogg
    140814 23:02:50 9 Client[0 [NOENT]]: Scanning hogg ./piggs/texture2.hogg
    140814 23:02:50 10 Client[0 [NOENT]]: Scanning hogg ./piggs/data.hogg
    140814 23:02:50 11 Client[0 [NOENT]]: Scanning hogg ./piggs/exes.hogg

    Which is what I always got when it worked. My CPU is a dual-core Intel T9500, so the 8-core issue doesn't exist.

    Come on, devs, what did you change? What happens after the second loading tick?
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
    Children of the Fey (RELEASED) - NW-DKSSAPFPF
    Buried Under Blacklake (WIP) - NW-DEDV2PAEP
    The Redcap Rebels (WIP) - NW-DO23AFHFH
    My Foundry playthrough channel: https://www.youtube.com/user/Ruskaga/featured
  • kwsapphirekwsapphire Member, NW M9 Playtest Posts: 671 Arc User
    edited August 2014
    Same issue, crash on Cryptic loading screen. The crash report can't even seem to successfully collect data. Once the game crashes, I have to reboot my computer to even get the launcher to get past the "patching...." phase.. if I don't reboot, the launcher just sits there doing nothing. No patching, no verifying, nothing. I've rebooted several times, I tried putting the launcher into safe mode, I took the game out of full-screen mode, still not working. Very frustrating, I'd like to see an official response on this, even so far as "We are looking into what could be causing this"!
    qtPt2I
  • daalydaaly Member, NW M9 Playtest Posts: 84 Arc User
    edited August 2014
    blueboxer wrote: »
    Ditto! 2 computers that ran the game fine yesterday crash on "Play" today.

    While I don't regret my past purchases, this fiasco makes me glad I didn't buy Dragonborn yet! I had planned on it, but wanted to try a Warlock on another race first, I'm glad I waited.

    Oh well, I guess I'll lose my coins, the gateway is too slow to run 15 characters through it to extend invocation.

    Has anybody heard a Dev comment on a fix ETA, or is this going to be a PoE weekend for me?

    I hadn't planned on purchasing the dragon-born pack...tbh after the mod 3 disaster on RNG and not even bothering to put the black ice profession basic worn assets on the asset merchant (which was a calculated financial decision of the worse kind) I'm running whatever I can pickup in game if I accumulate enough AD's to purchase off AH than so be it but I'm done putting money down the Zen sinkhole.

    After 10 years plus on MMO's (mainly EQ2) thought I'd have seen just about every version of Dev/Company laziness in the game...well I was pleasantly surprised today when I tried to play a game that interestingly enough was working fine just prior to the new Mod...go figure.

    A serious question which was asked during the preview when this bug started...what exactly did you do that makes it impossible to play now...I'm assuming adjustments in the graphics and/or code file.
  • tipadaknifetipadaknife Member Posts: 229 Arc User
    edited August 2014
    I'm also crashing. I've tried every suggestion on this thread to no effect. Very frustrated.
    dec2014nwsig.png
  • blueboxerblueboxer Member Posts: 34
    edited August 2014
    daaly wrote: »
    A serious question which was asked during the preview when this bug started...what exactly did you do that makes it impossible to play now...I'm assuming adjustments in the graphics and/or code file.

    This was on preview, known, and they went live with it anyway?! Oh, now I'm really pissed. Crappy move, Cryptic. If you don't treat your product with respect nobody else will.
  • demonmongerdemonmonger Member, NW M9 Playtest Posts: 3,350 Arc User
    edited August 2014
    blueboxer wrote: »
    This was on preview, known, and they went live with it anyway?! Oh, now I'm really pissed. Crappy move, Cryptic. If you don't treat your product with respect nobody else will.

    To fix black screen and crash error do the following.
    1) load the arc client started
    2) go to options before you launch the game
    3) choose start in safe mode
    4) once game fully loads change graphics settings in game

    I had the same problem as you guys and this is how i fixed it.


    See you in game.
    [SIGPIC][/SIGPIC]
    I hate paying taxes! Why must I pay thousands of dollars in taxes when everything I buy is taxed anyways!
  • petestarkspetestarks Member, Neverwinter Beta Users Posts: 0 Arc User
    edited August 2014
    Any chance of getting a dev to weigh in on this issue? It seems to be happening to more than a few people and it feels like I paid $75 to have my game broken... not the best of deals here :(

    This seems to obviously be some issue with the why the game is interacting with the graphics drivers... help?
  • petestarkspetestarks Member, Neverwinter Beta Users Posts: 0 Arc User
    edited August 2014
    To fix black screen and crash error do the following.
    1) load the arc client started
    2) go to options before you launch the game
    3) choose start in safe mode
    4) once game fully loads change graphics settings in game

    I had the same problem as you guys and this is how i fixed it.


    See you in game.

    No luck with that over here. I have turned off every graphics setting and tried different combinations to get the same crash over and over.
  • zankardzankard Member, Neverwinter Beta Users Posts: 0 Arc User
    edited August 2014
    Same here. I have reported this exact bug way back in the preview, still crashing at like 25% of the loading bar. Messing with CPU affinity didn't work, safe mode didn't work. Just great....
  • kwsapphirekwsapphire Member, NW M9 Playtest Posts: 671 Arc User
    edited August 2014
    To fix black screen and crash error do the following.
    1) load the arc client started
    2) go to options before you launch the game
    3) choose start in safe mode
    4) once game fully loads change graphics settings in game

    I had the same problem as you guys and this is how i fixed it.


    See you in game.

    Tried this, didn't help. :[

    Still hoping for Dev response. The bug reporter can't even collect data after the crash. I was really excited and happily paid $75 for the Dragonborn pack... and now can't even log in. Very disappointing.
    qtPt2I
  • zankardzankard Member, Neverwinter Beta Users Posts: 0 Arc User
    edited August 2014
    hustin1 wrote: »
    I sure hope someone at Cryptic is looking at this. I can't launch the game :(

    The CRYPTIC screen appears, but after the second tick on the loading bar it crashes. I tried:

    - moving the .prefs files
    - starting the game in safe mode
    - switching to 800x600 windowed mode
    - letting the launcher verify all files

    Nothing helps, but I played it fine last night. The log files don't show anything unusual. Every time I try running it I get the same stuff:

    140814 23:02:46 1 Client[0 [NOENT]]: Using HTTP patching: server micro.nwhttppatch.crypticstudios.com port 80 prefix Night
    140814 23:02:50 2 Client[0 [NOENT]]: Syncing required files
    140814 23:02:50 3 Client[0 [NOENT]]: Scanning hogg ./piggs/bins.hogg
    140814 23:02:50 4 Client[0 [NOENT]]: Scanning hogg ./piggs/bins2.hogg
    140814 23:02:50 5 Client[0 [NOENT]]: Scanning hogg ./piggs/character.hogg
    140814 23:02:50 6 Client[0 [NOENT]]: Scanning hogg ./piggs/object.hogg
    140814 23:02:50 7 Client[0 [NOENT]]: Scanning hogg ./piggs/sound.hogg
    140814 23:02:50 8 Client[0 [NOENT]]: Scanning hogg ./piggs/texture.hogg
    140814 23:02:50 9 Client[0 [NOENT]]: Scanning hogg ./piggs/texture2.hogg
    140814 23:02:50 10 Client[0 [NOENT]]: Scanning hogg ./piggs/data.hogg
    140814 23:02:50 11 Client[0 [NOENT]]: Scanning hogg ./piggs/exes.hogg

    Which is what I always got when it worked. My CPU is a dual-core Intel T9500, so the 8-core issue doesn't exist.

    Come on, devs, what did you change? What happens after the second loading tick?

    ^ This is exactly my problem. Cryptic loading screen appears, loads a little bit then crash to desktop, not even getting the cryptic error popup. I have 2 quadcores that most games usually treat as just one, an HD5870, and DDR2 ram. If that's any help. Played with all possible cores from only 1 to all 8 with different combinations and it didn't work. Safe mode, run as admin, window mode, verify, did everything.

    EDIT: OMG I just got it fixed.. I ran it as an admin and it actually patched another 165mb and now it magically worked... Not sure what's up (btw running as admin used to be very slow but now it's not? hmmm)
  • kwsapphirekwsapphire Member, NW M9 Playtest Posts: 671 Arc User
    edited August 2014
    zankard wrote: »
    EDIT: OMG I just got it fixed.. I ran it as an admin and it actually patched another 165mb and now it magically worked... Not sure what's up (btw running as admin used to be very slow but now it's not? hmmm)

    Aww, I was so excited that this might work.. didn't help for me though. :[
    qtPt2I
  • zankardzankard Member, Neverwinter Beta Users Posts: 0 Arc User
    edited August 2014
    I don't know what happened. I ran it as an admin numerous times before. If it makes you feel any better I still haven't managed to get playtime because it stuck at patching and I thought oh well I might as well remove on-demand patching. Here I am waiting the launcher to begin patching... but it won't. Oh well, at least the loading screen fully loaded last time so I guess it's fixed.

    edit: hmmm. It started patching, being ran as admin once again. Hmmm
  • parulaparula Member Posts: 1 Arc User
    edited August 2014
    Add me to the list!

    Game played perfectly last night. Tried to log in tonight and it crashed when the loading screen was at about 75%. Tried to launch in safe mode and that didn't help. Tried running as admin, and that didn't work either. I'm going to try verifying the game files now, but based on what I've seen in this thread I'm not feeling optimistic.

    Needless to say, I'm very frustrated by this.
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