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Connection problem cause not cryptics fault.
jonkoca
Member, NW M9 Playtest Posts: 2,586 Arc User
Something, maybe Verizon, is throttling cogent traffic in dispute. All cryptic games affected. You can stop fiddling with your pc settings now, it's got nothing to do with you.
No idea what my toon is now.
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Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
Doesn't explain why some zones' instances are notorious for extreme rubberbanding and lag issues. Good Examples are GG T2 Dwarf King or Epic Pirate King. Either this zones are hosted on servers with even worse routing or instances of this zones are throttled in CPU speed. Both cases are in Cryptic/PW reach to fix.
Tbh the mentioned zones feel like playing a pre-alpha version of the game.
No, actually it could easily explain it. If those zones have more network packet traffic due to spell effects/number of users/auction-house usage/etc and Cogent and/or Verizon are throttling data it makes total sense. If "normal" zones are transmitting/receiving (for example sake) 15 packets/second, and the new zones, with increased users/usage is transmitting/receiving 30 packets/second -- then Verizon/Cogent "throttles" usage to a maximum of 15/second... bingo -- rubberbanding.
If you want to investigate the gory truth, here are a couple of websites about detecting throttling:
http://www.howtogeek.com/165481/how-to-test-if-your-isp-is-throttling-your-internet-connection/
http://www.wikihow.com/Test-for-Bandwidth-Limiting-by-Your-ISP
Encounter Matrix | Advanced Foundry Topics
When clients have issues connecting to your service, you need to take the initiative and resolve it if it's identified, because problem needs to be resolved regardless of whose fault it is. Simply coming back and say "it's not our fault" is simply irresponsible.
"Server is not responding..."
GRRRRR!
But at least now I know it's nothing wrong with my PC.
Can Cryptic switch over to Wildstar's ISPs or something?
I don't have connection problems with WS, and their servers are *supposed* to be in the Texas area too.
C'mon Cryptic, this is not some tab target MMO you have here!
The rest still up-and-coming!
When I change from map/instance the game start's giving problems again...
Its wired
I had played with 3 friends in this connection before with 0 lag, and now i can't even play alone so frustrating...
Is Cryptic working in a solution?, Are they taking any look to this?, how long they think its gonna take? something like this happened once last year, I remember it...
I hate to be in the dark, is there any info? Zebular/Lewstelamon? anybody xD?
PSD: ISP ARNET, Argentina. (never had a problem, in exception for the last year when as i mention happened something similar)
If your issue is being caused by the aforementioned throttling of traffic by Cogent, not much if anything that Cryptic can do.
@serow: Changing ISPs for a business such as Cryptic isn't as simple or doable as a residential customer changing their ISP. For one, many ISP providers enjoy a regional monopoly in the areas they serve. Two, Cryptic needs pretty hefty bandwidth to be able to host multiple MMOs and providers that have that sort of bandwidth don't grow on trees.
Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
Same kind of thing happened with star trek online last year apparantly.
Well, at least now I know why neverwinter's been unplayable for the last couple of days, sad, but I'll just wait it out I suppose.
Given that the trace for STO is the same (our lag and rubberbanding sticky is actually just about copied word for word from the STO forums), it's not surprising.
Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
Having a problem, and not knowing the cause makes me crazy.
Their NA based land mainframes go down to Mexico City (so they most likely scoop up the connections for Middle America into North America), and to Florida. In Florida, pretty much all of the Caribbean and South American underwater lines hit North American soil, which means you most likely get (via Landline) routed from Miami to Boston.
If you connect from Asia, or NA; you MIGHT get lucky - only one line connecting Japan and NA belongs to Cogent.
If you connect from Europe however.....at least 2 of the 'Mainland Europe' Lines going to the US belong to Cogent, and 5 Lines from the UK to US. In total, there are 15 known commercial underwater cables between Europe, counting both Mainland and those in the UK.
By the way, even if you DO happen to cross the Atlantic on a Non-Cogent Line, Cogent seems to own the majority of the lines on the US East coast including the lines down into Florida and to Miami. Keep in mind, in the US, the net companies pretty much have monopolies in a given area.
The TL;DR is: If you are in America or Europe, the chance is very slim that you are able to dodge Cogent.
That's getting into a dicey situation, where Cogent or any other company that is "allegedly" throttling traffic could sue for liable or what have you.
I truly wish there was some easy way to re-route the path your service takes. I suppose you could try a proxy service, bu you'd have to be sure not to use a proxy whose path also crosses the troublesome hop(s).
"Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark
Official NW_Legit_Community Forums
It's sort of a shot-in-the-dark thing you can try, to see if maybe Google or Open DNS can provide a better route, instead of your local ISP. I tried this already, but sadly it resulted in the same path (for me)...
"Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark
Official NW_Legit_Community Forums
Cryptic doesn't use Verizon or Congent. This is a user end problem more so than Cryptic's problem.
That is to say, for instance, I travel through congent's ISP Network on my way to the Cryptic servers. They could up and move the servers anywhere and if you end up going through Congent's services you're still going to have the problem.
Location really means next to nothing this day in age. "All the way to Texas" in terms of internet traffic today is really nothing even if you live in China. You won't notice any issues unless you go through an ISP that throttles traffic or is just plain saturated.
If you aren't having problems with other games that is because other games likely aren't in a location which has you routed through Congent. And even if it solves the problem for you it is guaranteed by the laws of...something...to effect somebody else who isn't currently being routed through Congent.
Dangit I wish I knew what that law was but here's a purely ficticious example:
If users routed through, say, Chicago were put through Congent's service and Cryptic's servers were in New York that means users on the East Coast would not be effected by that particular section of Congent's service. However if the servers were in San Francisco all users on the East Coast and Europe were be effected by Chicago's Congent service.
And if Cryptic calls and complains Congents going to say "okay, yeah...we'll put it with our complaints department...also known as the trash bin." Bottom line is...they have no reason to care. Cryptic doesn't pay them.
Here, you guys may find this video comical yet frightening. It certainly is sensationalized but it's pretty true. Just in the last few months congress voted on a bill which actually legalized trafficking in the US. And for those who don't know what trafficking is imagine it like this...
You pay to stream Netflix and your agreement says that for a fee you can watch unlimited movies/shows 24/4 for that fee. However after the first three movies/shows you watch suddenly Netflix says "woah you are using up a lot of our bandwidth" and stops providing you service equally to customers who paid for the same service. There are actually laws in the US against this...and for internet service it just got tossed out the window...
Truth is...companies don't care about the companies that use a lot of bandwidth. In fact tey don't like them because as far as they are concerned those companies cost them money...
The only people they will care about are the ones who sign the paychecks and the bills that say you can and can not do such and such. Problem is, as the US government proved a few months ago, they aren't representing us because what they did is legalized Congent and Verizon to treat customers unequally...
If you really want to blame anybody...blame the suits who prove time and time again that they don't care or understand technology/games.
But, yeah, it can be annoying to deal w/ ISPs as they generally only care about "their customers".
"Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark
Official NW_Legit_Community Forums
Unlikely, unless you have a VPN sitting in Japan. And keep in mind, longer lines ALSO mean worse connection. Plus once you hit US West coast, the risk of hitting Cogent is there again, Since they own lines from the major termination points of the Japan-NA submarine cables.
Cogent's own network map shows them having lines down the whole West coast, from Canadian Vancouver via Seattle and Portland, to Sacramento, Oakland, SF, Santa Clara, LA, Orange County, down to San Diego. Cogent's Japan-NA Line terminates in LA, the majority of undersea cables from Japan to NA terminates around Seattle and Portland.
My deductions are from the following websites:
http://www.cogentco.com/en/network/network-map
http://www.submarinecablemap.com/
So long thing short: You are DOOOOOMED.
You can send upper tier complaints via your ISP, but they are likely to be ignored. Mostly due to the fact that those companies own those wires and if you don't like the service, you don't have to use it. At least that is how they view it since they are a monopoly of sorts.
What I wouldn't give for some venture capital to put in lines in those areas and offer cheaper terms.
Indeed I am referring to Net Neutrality. The only reason internet trafficking is legal in the US is because a few months ago, right before Lowell McAdam made that asinine statement (funny how he says that as soon as it becomes legal), US congress voted against maintaining net neutrality.
Thing is without net neutrallity they don't even have to care about their customers anymore.
More or less what Lowell McAdam said is akin to an All You Can Eat Buffet charging more if you eat more despite the fact the prices are set at a rate so that the person who eats nothing balances out against those who eat a lot.
It would have been perfectly legal to offer a pay as you go plan (pay per megabit used) even with net neutrality but now without net neutrality they can charge companies such as MMO developers more per megabit...for what? Greed is the only logical explanation.
The goddammn internet itself.
There should be a new epic dungeon where you fight CEOs, politicians and IT guys and finally for the ultimate prize, an artifact of stable connection speed, the internet dragon.
Sounds like a fun foundry mission
"SERVER NOT RESPONDING..."
The rest still up-and-coming!
Distance isn't being argued in this thread, though. It's the point that certain ISPs are throttling traffic based solely on its source. And I really don't feel like elaborating on why a regionalized shard isn't a cure-all for the issue either...whole thread got argued on that point.
Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
A server in a place outside of cogents ability to throttle things would fix the situation for all the non-US posters that are having problems. Problem solved by Cryptic for them, and no more worries about net neutrality stuff.