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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Thank you PWE / Cryptic

josefkafkajosefkafka Member Posts: 8 Arc User
edited July 2013 in General Discussion (PC)
I recently had a problem with my account (specifically with a Zen transfer). I transferred money into the wrong game (an error on my part). I just wanted to thank Cryptic and PWE for quickly, efficiently and courteously handling the problem. I see many people on the forums complaining about the game and PWE's service (or lack thereof), but I can honestly say that whenever I have had any sort of issue (and they've been few and far-between in my years of playing Cryptic games), things have been handled in a professional and timely manner.

Thank you.
Post edited by josefkafka on

Comments

  • nichivonichivo Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 83
    edited July 2013
    It's been completely different for me. I guess I can't complain about the customer service to much, since that would first require getting a response. I'm 42 years old and can honestly say the service ticket system is the slowest worst I have ever seen in my lifetime bar none. My guess is I will be a senior citizen before I even get a reply.
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited July 2013
    Great to hear!

    I'm glad everything ended well for you. :D
  • geargogglesgeargoggles Member Posts: 0 Arc User
    edited July 2013
    So glad you
    Had such a good experience and
    It was timely.
    Least someone is getting service
    Less of us are.
  • skalt112skalt112 Member Posts: 1,089 Arc User
    edited July 2013
    If I were you I would immediately go buy a lottery ticket and book a trip to Vegas.
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