Extended FAQ says the following:
I bought an item on the Zen Market that can be claimed on multiple characters. How do I get it?
-Log in to the character that you want to claim the item for
-Press Y to open the Zen Market window
-Click on 'Featured Items'
-Highlight the item you wish to claim, then click 'Claim'
This process can be repeated for all characters on an account.
I'm trying to share a companion between both accounts, and it does not show up in Featured Items for my second character. Any info on this?
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