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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

antivirus false positive

jonnarajonnara Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 144 Bounty Hunter
edited May 2013 in Bug Reports (PC)
Eset Nod32 keeps getting a false positive for Neverwinter.exe and i have to update the launcher every time i play.

Please contact them and sort this out.
Post edited by jonnara on

Comments

  • thedeacthedeac Member Posts: 0 Arc User
    edited May 2013
    This is also happening with Avast! Antivrus, virus definitions ver. 130524-0, program ver. 8.0.1483
  • tivaldtivald Member Posts: 2 Arc User
    edited May 2013
    I can confirm this, Avast keeps deleting Neverwinter.exe

    I can only download a new one if I disable it.
    http://download.perfectworld.com/nw/launcher/Neverwinter.exe

    Edit:
    I could restore the file from Maintenance->Virus Chest in Avast. I still have to disable Avast to run it though.
    The virus found is "FileRepMalware", no further description. I submitted a False Positive report.
  • broodingonebroodingone Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Yeah, I'm getting a "FileRepMalware" message with Avast! and can't even launch the game. Not sure who's at fault with this one; Avast! has been known to screw up with false positives from time to time.
    [SIGPIC][/SIGPIC]
    Lord Faust - 60 Trickster Rogue
    Lady Faustina - 60 Hunter Ranger
  • vilocviloc Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 55
    edited May 2013
    Yeah just had the same problem
    For Avast go to Expert Settings>Exclusions and add the cryptic folder location
  • lordcasiolordcasio Member Posts: 3 Arc User
    edited May 2013
    idem , the same problem
  • aleranhdaleranhd Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 3 Arc User
    edited May 2013
    I'm also having this issue with Avast Internet Security (program version 8.0.1483, definition version 130524-0). For the time being, the only way for me to run the launcher is to add its file location to the Avast exclusions list. Hopefully this will be fixed soon.
  • vaerdisvaerdis Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Yup happened here too i was playing last night and suddenly went to bed and then BOOM this morning it said Virus.. there must be some REALLY Disgruntled idiot Ex-Players out there wanting to cause problems, or mad Bot / Gold / AD Farming companies!
  • malvoumalvou Member Posts: 556 Arc User
    edited May 2013
    Yeah can't do anything. Even when I put the file location in Exclusions it still removes it.
  • vaerdisvaerdis Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Folks with Avast can go in to Settings and Global Exclusions and seelct the entire Directory for Cryptic and then Download the new EXE make a new shortcut and start the game normally ( make sure to disabled Avast before downloading the exe back in the neverwinter folder)
  • harrow3rharrow3r Member Posts: 2 Arc User
    edited May 2013
    Avast flagged Neverwinter.exe as malware and deleted the executable. What has changed? I played Neverwinter last night so my guess is that Avast updated its virus definitions today and something about Neverwinters executable sent up a red flag.
    **edit***
    This could just be an issue with my machine but after getting this flagged I dropped down to a boot level virus scan... Avast found ransomware on my machine infected file MIGSTATE.DAT, specifically Win32:Reveton-QB.
  • damedulocdameduloc Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    There are long posts in the bug forum.

    Long and the short of it, you can do a few things.
    1. Follow the workaround posted in bugs
    2. If you haven't deleted your installation files, run setup.exe again and it will just download/update the patcher.
    3. Disable Avast (or add to global ignore list in avast...although, mind you, this hasn't worked for everyone).
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