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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Zen problem, just like everyone else.

xbrootalityxxbrootalityx Member Posts: 5 Arc User
edited May 2013 in Bug Reports (PC)
I purchased a large chunk of Zen last night, just before midnight. It's the second time I've got Zen, the first time worked quickly. This time, however, is different. The Zen hasn't appeared on my account to be transferred over, and it isn't in the history either. I received the confirmation e-mail, and logged a ticket about it, which has still gone unread.

I figured since I've seen this problem posted a few times, I would go ahead and post mine as well. It's just frustrating to pay for this game and not get what I paid for, or even have it acknowledged. I know it hasn't been very long, but it's something that should be instant, not 16+ hours.
Post edited by xbrootalityx on

Comments

  • ladonna2013ladonna2013 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 52
    edited May 2013
    xbrootalityx wrote: »
    I purchased a large chunk of Zen last night, just before midnight. It's the second time I've got Zen, the first time worked quickly. This time, however, is different. The Zen hasn't appeared on my account to be transferred over, and it isn't in the history either. I received the confirmation e-mail, and logged a ticket about it, which has still gone unread.

    I figured since I've seen this problem posted a few times, I would go ahead and post mine as well. It's just frustrating to pay for this game and not get what I paid for, or even have it acknowledged. I know it hasn't been very long, but it's something that should be instant, not 16+ hours.

    same problem here. $200 zen removed from my debit card, received emails confirming but no zen in perfect world account. opened ticket, no response. have been on the phone over an hour but can't get through. guessing we are not the only ones with this problem. my bad for taking another chance with buying zen.
  • burnthebanks187burnthebanks187 Member Posts: 9 Arc User
    edited May 2013
    i called my bank. bank of america...they said they are waiting on the merchant....soo yea wtf is going on and why did they delete the threads and moderate new accounts?
  • burnthebanks187burnthebanks187 Member Posts: 9 Arc User
    edited May 2013
    when are we going to get what we paid for ? or at least some sort of official response on the issue? just gonna keep deleting threads about it ?
  • ladonna2013ladonna2013 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 52
    edited May 2013
    i am sure they are just really bogged down because of launch. it would be very nice if we could have some sort of official statement that they are looking into problems, though.

    it's easier to be patient when you don't feel like you are the only one with the problem.
  • darkenewtdarkenewt Member, Neverwinter Beta Users Posts: 1 Arc User
    edited May 2013
    it also has been 16+ hours for me with no reply on my tickets. I agree we need some kind of response from them and not just leave us hanging.
  • burnthebanks187burnthebanks187 Member Posts: 9 Arc User
    edited May 2013
    yea this is getting irritating fast...theres nothing worse than having NO COMMUNICATION WITH YOUR PLAYERS!!!!!!!!!!!!!!!!
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