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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Unable to start game client: client quit unexpectedly

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  • b3nstoneb3nstone Member, NW M9 Playtest Posts: 46 Arc User
    edited April 2023
    30 gigs of my 60 gigs monthly cap now wasted after at least 20 attempts because your patch server keeps losing connection.
    Post edited by b3nstone on
  • conradhauserconradhauser Member Posts: 8 Arc User
    Mine just crashes when attempting to patch.
  • conradhauserconradhauser Member Posts: 8 Arc User
    nope still down

    [0407/204910:ERROR:backend_impl.cc(2083)] Corrupt Index file [0407/204910:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0 [0407/204910:ERROR:backend_impl.cc(134)] Unable to move cache folder F:\Games\Cryptic Studios NWN\cef_cache to F:\Games\Cryptic Studios NWN\old_cef_cache_000 [0407/204910:ERROR:backend_impl.cc(221)] Unable to create cache [0407/205017:ERROR:backend_impl.cc(2083)] Corrupt Index file [0407/205017:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0 [0407/205017:ERROR:backend_impl.cc(134)] Unable to move cache folder F:\Games\Cryptic Studios NWN\cef_cache to F:\Games\Cryptic Studios NWN\old_cef_cache_000 [0407/205017:ERROR:backend_impl.cc(221)] Unable to create cache

    2023-04-08 02:43:10: Executable Neverwinter.exe crashed. Crash ID: 51eb59 2023-04-08 02:43:50: Executable Neverwinter.exe crashed. Crash ID: 51eb5e 2023-04-08 02:45:08: Executable Neverwinter.exe crashed. Crash ID: 51eb63 2023-04-08 02:45:45: Executable Neverwinter.exe crashed. Crash ID: 51eb66 2023-04-08 02:50:33: Executable Neverwinter.exe crashed. Crash ID: 51eb82
  • handofhensonhandofhenson Member Posts: 13 Arc User
    Another patch at a random time and ... this time the client launches, cannot get to the character screen though.
  • handofhensonhandofhenson Member Posts: 13 Arc User
    ... and fixed already. Well that was brief anyway :D
  • achterhoeker1957achterhoeker1957 Member Posts: 13 Arc User
    Have the same issue , no fix yet , did a RC this morning no problems , but atm : Version mismatch .
  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,153 Arc User
    Within the last hour I have been disconnected more than 10 times. I would be playing and then I'm looking at the login screen. Or I would be playing and then get the SNR banner across the top of the screen.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • rikitakirikitaki Member Posts: 926 Arc User
    Force Verify in the launcher Options solved the issue for me, so try it too.
  • chada#8427 chada
    chada#8427
         Member Posts: 8 Arc User
    And Again patch kill the game! WTF????
  • ph33rm3ph33rm3 Member Posts: 549 Arc User
    edited April 2023
    .
    chada#8427 said:

    And Again patch kill the game! WTF????

    I can confirm. The problem is back.

    I attempted to log in and the game patched. Then right back to the same issue.

    I managed to log in the same way I managed last time. I deleted the contents on my "live" folder and then copied the contents of my "Playtest" folder into it.

    I then logged in normally with no patch. Exactly what happened last time.

    Well at least they have an idea what the issue is this time, so hopefully it will be a quicker fix.
  • rockster#6227 rockster
    rockster#6227
         Member Posts: 1,860 Arc User
    Yay! More compensation!!! (jk)
    Apparently pointing-out the bleeding obvious is a 'personal attack'.
  • rockster#6227 rockster
    rockster#6227
         Member Posts: 1,860 Arc User
    Does anyone have the link to the Neverwinter (official) discord server please? It seems that last time that's where all the actual information was coming from. Ty.
    Apparently pointing-out the bleeding obvious is a 'personal attack'.
  • adoendithas77adoendithas77 Member Posts: 14 Arc User
    And... I can't log in again.
    Keep getting a little window that says trying to update launcher. Tries 5 times then crashes.
  • darthpotaterdarthpotater Member, NW M9 Playtest Posts: 1,261 Arc User
    adoendithas77 said:

    And... I can't log in again.
    Keep getting a little window that says trying to update launcher. Tries 5 times then crashes.

    Same here xD
    Lescar PvE Wizard - Sir Garlic PvE Paladin
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  • generalbeogeneralbeo Member, NW M9 Playtest Posts: 10 Arc User
    adoendithas77 said:

    And... I can't log in again.
    Keep getting a little window that says trying to update launcher. Tries 5 times then crashes.

    Me too...
  • llewelyn89llewelyn89 Member, NW M9 Playtest Posts: 129 Arc User
    ...and me
    Paladin.jpg
    What Class Are You?
  • raymark#0909 raymark
    raymark#0909
         Member Posts: 33 Arc User
    Attempted to run RC this morning well after the "fix". Patch issues patching MC and now I cant login to game at at. Now I am perpetually stuck in Cryptic's launcher window on startup " Trying to connect 1 2 3 4 5 times" fail.

    Wish you all luck in your future patching.
  • balufunkebalufunke Member, NW M9 Playtest Posts: 227 Arc User
    Again, can´t log in
  • amaru213amaru213 Member, NW M9 Playtest Posts: 11 Arc User
    Yuuup, broken again
  • adoendithas77adoendithas77 Member Posts: 14 Arc User
    Crashed this morning then in the middle of loading into RTQ. Haven't been able to log in since. Keep getting the same loader issue.
    Dammit Cryptic, I just wanted to play & have a relaxing day.

    Guess that's not happening.
  • amaru213amaru213 Member, NW M9 Playtest Posts: 11 Arc User
    adoendithas77 said:

    Crashed this morning then in the middle of loading into RTQ. Haven't been able to log in since. Keep getting the same loader issue.
    Dammit Cryptic, I just wanted to play & have a relaxing day.

    Guess that's not happening.

    I was in RTQ too, 2 ppl were DC`ed, then 3 more got crashed and after 5 minutes it is impossible to launch the game

  • balufunkebalufunke Member, NW M9 Playtest Posts: 227 Arc User

  • snukuponyasnukuponya Member Posts: 2 Arc User
    i cannot patch at all. it fails to update the launcher and says to contact tech support.. anyone else?
  • uhglok#9624 uhglok
    uhglok#9624
         Member Posts: 20 Arc User
    had just finished rtq was entering rc malabog when it stopped patching and froze and waited 10 mins now wont connect to launcher says contact technical support check my internet connections it is nothing on my end
  • achterhoeker1957achterhoeker1957 Member Posts: 13 Arc User
    same .
  • georgelaiaconageorgelaiacona Member Posts: 1 Arc User
    Ditto. Continuing issue trying to get the game loaded. Unable to connect to patch server.
  • uhglok#9624 uhglok
    uhglok#9624
         Member Posts: 20 Arc User
    yes just made a seperate report cuz i got froze entering malabog rc and now it wont connect to launcher and it isnt my internet or comp
  • regenerderegenerde Member Posts: 3,048 Arc User
    edited April 2023
    Well, everything was working just fine... and now it's broken again... i guess it's time to pack another compensation pack.
    Finally a really long weekend, and we can't even play the game most of the time.

    Any official word on what has gone wrong this time?
    I do believe in killing the messenger...
    Want to know why?
    Because it sends a message!
  • terrek41terrek41 Member Posts: 33 Arc User
    edited April 2023
    Literally just went into my first dungeon after about 20 minutes of play. Got stuck in a loading screen for about 10 minutes. End-Task the game, go to reload it.. patch server is unable to connect. Tried cycling the dsl modem. Rebooted computer, same issue. I'm a returning player, from about 7 yrs ago. They STILL have these problems and can't seem to fix it? This is my 2nd day back, i'm definately NOT IMPRESSED.
  • uhglok#9624 uhglok
    uhglok#9624
         Member Posts: 20 Arc User
    exact same thing happened to me trying to enter rc
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