I am writing on the behalf of my GF as she isnt as good to english.
She is trying to complete the campaign and are doing milestone 3. She's stuck at 3300/4000 and cant progress further.
She' s done decrees, skirmishes, sybella weeklies, nothing count towards progressions. Its like the game think shes 4000/4000.
Her name is Vania@Jelager90#3550 if you want to investigate it
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https://www.arcgames.com/en/games/neverwinter/news/detail/11498753-echoes-of-prophecy
So buying the battle pass will help her progress further as far as I can read.