[UPDATE x2] Winter Wolf Error

nitocris83

Update 2:

Winter Wolf is now available to be claimed by everyone on PC. Thank you for your patience.
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Update:

We are still looking into what may be causing some players the inability to claim the Winter Wolf. As noted previously, this gift is available throughout the duration of the Winter Event so players will still have time to claim it.

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We are aware of some people getting an error when trying to claim the free Winter Wolf. This appears to be impacting only a portion of the playerbase but we are looking into it and hope to have it resolved soon.

The Winter Wolf will be available to claim throughout the duration of the Winter Event so players will still have a chance to claim obtain it even if they are unable to claim it today. This is the only gift that will be available throughout the entire event duration. All other gifts are one day only.

captfabulous

I've tried to claim it on each of my chars, every one gets the same error: Unable to complete transaction.

It's only up for 24 hours. Would be nice to get it before it's gone.

wemery

thanks the star of simril is also broke wont take rings

ladyaradia

Is the winter wolf 1/account or 1/character?

-ignore me, I JUST read the tooltip-

ziggerlin

Thank you for this. Hopefully this will be fixed within the week, and the future freebies won't have the same problem.

ressurrectedsin

Where is the special crafter that is supposed to be around?

gethund

I get this error:

[Error]Unable to complete transaction (reason not specified).

Lots of people are complaining about the same on Alliance and Zone chat, was surprised it hasn't been mentioned here yet. Can this be fixed, please?

nitocris83

captfabulous said:

I've tried to claim it on each of my chars, every one gets the same error: Unable to complete transaction.

It's only up for 24 hours. Would be nice to get it before it's gone.

Winter Wolf is available throughout the duration of the winter event.

juergeng123

Winter wolf did not show up on xbox.

sgtpostal

i cant evn see the winter wolf to try an claim it.....

ecrana

Every...single...event. Can we not have the same mistakes event in and out? Are event fixes rolled back every time they end? There seems to be an issue with almost every single event whether new or recurring.

sgtpostal

ok ya im a lil lost here the post by julia says the free item claim strts 20th-27th but the ingmae calender says it dont strt till the 25th- jan 2nd...... (mimicks plane missing the runway an throttling power overhead)

sttarrgazzerr

Winter Wolf is not showing up on PS4.

juergeng123

Winter Wolf is not showing up on Xbox too

sjza80

Yep confirming this, no winter wolf appearing on Xbox.

nunya

There's no winter wolf available to me on either my account or my wife's account. I've checked the Mounts category, the Free category, the New category, and the Featured category in the Zen store. I've even checked the Reward Claims Agent and the Promotions Claims Agent just in case. Nothing anywhere.

kreatyve

nunya#5309 said:

There's no winter wolf available to me on either my account or my wife's account. I've checked the Mounts category, the Free category, the New category, and the Featured category in the Zen store. I've even checked the Reward Claims Agent and the Promotions Claims Agent just in case. Nothing anywhere.

Double check to make sure you do not already have the mount. If this is not the case, please file a ticket with Customer Service.

plasticbat

nunya#5309 said:

There's no winter wolf available to me on either my account or my wife's account. I've checked the Mounts category, the Free category, the New category, and the Featured category in the Zen store. I've even checked the Reward Claims Agent and the Promotions Claims Agent just in case. Nothing anywhere.

They give Winter wolf in every Winter festival. You only need to get it once to get account wide. If the toon is older than one year old, the chance is you have it already.

darkheart

> @kreatyve said:
> There's no winter wolf available to me on either my account or my wife's account. I've checked the Mounts category, the Free category, the New category, and the Featured category in the Zen store. I've even checked the Reward Claims Agent and the Promotions Claims Agent just in case. Nothing anywhere.
>
> Double check to make sure you do not already have the mount. If this is not the case, please file a ticket with Customer Service.

Also checked this morning for today's free gift and nothing there.

nunya

kreatyve said:

Double check to make sure you do not already have the mount. If this is not the case, please file a ticket with Customer Service.

plasticbat said:

They give Winter wolf in every Winter festival. You only need to get it once to get account wide. If the toon is older than one year old, the chance is you have it already.

Thank you to both of you. I did not realize that I already had it as an account-wide mount. I thought I had it on only a few characters who had gotten it as a drop. I checked all my characters and they do all have it. I'll just wait patiently for today's gift.

captfabulous

nitocris83 said:

captfabulous said:

I've tried to claim it on each of my chars, every one gets the same error: Unable to complete transaction.

It's only up for 24 hours. Would be nice to get it before it's gone.

Winter Wolf is available throughout the duration of the winter event.

Thank you. I was able to claim it.

But today's freebie is MIA. Not in the free tab on any my characters.

teamstephan

captfabulous said:

nitocris83 said:

captfabulous said:

I've tried to claim it on each of my chars, every one gets the same error: Unable to complete transaction.

It's only up for 24 hours. Would be nice to get it before it's gone.

Winter Wolf is available throughout the duration of the winter event.

Thank you. I was able to claim it.

But today's freebie is MIA. Not in the free tab on any my characters.

the wolf isn't new been able to get it through out this hole year why I think they should of just let us pick out a mount we wanted since I just think this hole event is a joke why I went with the yeti and left everything else behind

mithrosnomore

ressurrectedsin said:

Where is the special crafter that is supposed to be around?

If you mean who I think you mean, down in the fishing area.

As you approach from the main area he will be nearest you next to a post supporting the roof of the fishing pavilion.

tagnusironsord

I knew I wouldn't see the wolf since this is my 5th Winterfest, and I've claimed it on all characters... However it's Day 2 I'm not seeing the Refinement Pack. Hopefully the others will work out.

adinosii

No wolf for me, but I knew that as I had it already. Today's refinement pack showed up just fine.

tsildoth

Neverwinter guard was given on the 25th. I was able to claim it with one char but not the other on the same account. Was that SUPPOSED to be one per account? The info page didn't mention if these prizes are per account or per char. Some of the prizes I was able to get with both chars - like the wolf, others with only one char. I would post a ticket but i can't figure what catagory it would belong to.

kreatyve

tsildoth said:

Neverwinter guard was given on the 25th. I was able to claim it with one char but not the other on the same account. Was that SUPPOSED to be one per account? The info page didn't mention if these prizes are per account or per char. Some of the prizes I was able to get with both chars - like the wolf, others with only one char. I would post a ticket but i can't figure what catagory it would belong to.

All the gifts are 1 per account except the wolf.

nativerock9015

Today's free gift is missing also. Nothing showing up have checked my newest character on xbox1 even she can't claim it.

pitmonster

I never saw the Neverwinter Guard. If you missed it on the 25th, is it now unavailable? I checked my daughters account and did not see it on her's either. I have been doing the winter fest and getting my free zen gift everyday, not sure how I missed it.