@nitocris83@asterdahl@terramak Someone, anyone want to give us an update or explain why some players got points and others didn't? Are we waiting for the points to expire? My ticket still hasn't gotten a response. I've gotten zero explanation as to why I got no bonus points when I bought based on the same info, that I would get all the rewards below the tier I paid for.
This is the absolute most garbage support I've gotten thus far. Is there a number I should call instead? I just don't get it. Cryptic has no qualms taking our money but can't take the time to explain why some got points and some didn't. They have not responded publicly at all and to be completely honest it's entirely unprofessional.
For those that got the points, when did you buy the Zen?
According to the RP Redemption History I bought my Zen on 11/29 (@12:35AM) and I have not gotten any update to my charge bonus.
I purchased on Nov 25, 3:42 pm eastern time. I'm not certain if the wording had been changed by then. I was concerned because I didn't purchase when I first read the blog (when it listed that all items below the tier would be available). I didn't go back and re-read the blog, I just went and purchased the zen later in the day.
So, based on your purchase date, maybe they picked an arbitrary date or time after the blog had been changed as a cutoff time for giving out the additional points? I feared if they did that I might not have gotten mine, but I did. I hope this is not the case, as it's very arbitrary and unfair, and is going to cause a bunch more hassle.
My earliest purchase (the one that qualified me for the points) was on Nov 25th. I would assume that the 29th is too far into the 'change' (which was done on 11/25) to qualify, and the closer you get to that date, the more likely you got the points.
My earliest purchase (the one that qualified me for the points) was on Nov 25th. I would assume that the 29th is too far into the 'change' (which was done on 11/25) to qualify, and the closer you get to that date, the more likely you got the points.
The original announcement with the unintended wording had the time limit of nov 29th. The whole period should have the rewards honored. The fact that they changed the wording afterwards doesn't make it fair to honor only those who bought it before the change, specially as there was no warning that the promotion had changed. Almost everyone who bought it was believing they wouldn't have changed the rules mid game. And there is also the case of people who have to wait a long time for their purchase to go through, even when they bought it early, they might only have completed it the day after.
They really are "scr" "ewing" some people, there is no excuse for that.
My earliest purchase (the one that qualified me for the points) was on Nov 25th. I would assume that the 29th is too far into the 'change' (which was done on 11/25) to qualify, and the closer you get to that date, the more likely you got the points.
My purchase was on 11/27 just before noon and they have not given me an adjustment. But none of this is logical. I was away traveling for the holiday when I read the note about getting all the rewards below your purchase level. I couldn't buy then but I did as soon as I returned from my travels. I purchased the $200 level because I wanted all the rewards. If I knew I would only get enough points for the first 4 rewards plus enough for half of the highest tier I would have only purchased $100 worth. The whole thing just wasn't structured properly and really turned out to be deceitful.
My earliest purchase (the one that qualified me for the points) was on Nov 25th. I would assume that the 29th is too far into the 'change' (which was done on 11/25) to qualify, and the closer you get to that date, the more likely you got the points.
My purchase was on 11/27 just before noon and they have not given me an adjustment. But none of this is logical. I was away traveling for the holiday when I read the note about getting all the rewards below your purchase level. I couldn't buy then but I did as soon as I returned from my travels. I purchased the $200 level because I wanted all the rewards. If I knew I would only get enough points for the first 4 rewards plus enough for half of the highest tier I would have only purchased $100 worth. The whole thing just wasn't structured properly and really turned out to be deceitful.
Deceit implies malice. I think this is more poor planning. But opinions are like CW's, everone has one.
0
blorkvonlubbMember, NW M9 PlaytestPosts: 72Arc User
My earliest purchase (the one that qualified me for the points) was on Nov 25th. I would assume that the 29th is too far into the 'change' (which was done on 11/25) to qualify, and the closer you get to that date, the more likely you got the points.
My purchase was on 11/27 just before noon and they have not given me an adjustment. But none of this is logical. I was away traveling for the holiday when I read the note about getting all the rewards below your purchase level. I couldn't buy then but I did as soon as I returned from my travels. I purchased the $200 level because I wanted all the rewards. If I knew I would only get enough points for the first 4 rewards plus enough for half of the highest tier I would have only purchased $100 worth. The whole thing just wasn't structured properly and really turned out to be deceitful.
You spent $200 and they are dithering about when it comes to rewarding you a few items? I will never understand Cryptic's decision-making process. It's not like there's a warehouse somewhere with a finite number of these rewards sitting around. There is literally zero downside to them rewarding everyone who purchased Zen during this time with enough points to get all the items they would have been entitled to according to their initial promotion. They can easily identify all users that purchased Zen during this event, and they should be able to make the update easily.
My earliest purchase (the one that qualified me for the points) was on Nov 25th. I would assume that the 29th is too far into the 'change' (which was done on 11/25) to qualify, and the closer you get to that date, the more likely you got the points.
Funny. Mine was the 25th. Still nothing and no response.
Just checked and my purchase was on 25th for 22400 zen. Didn't get any extra points yet. It could have just been poor planning at first, but the way they are "solving" it shows some malice. Even if it's only the malice of not caring enough to give this a definite and swift solution. Or maybe they just ran out of white owlbears.
1
inyawayupdeepMember, NW M9 PlaytestPosts: 206Arc User
The game drew no attention to the fact that they switched the deal, so it doesn't matter when you purchased zen. They need to honor the original terms of the deal, lots of us relied on the information they originally posted when we made our purchase. Because they made no effort at all to let us know things had been changed, an attempt to treat the people who purchased after the change differenly would be wrong.
This game should be happy we spend real money at all to buy imaginary stuff, you start pulling this kind of thing and you make us rethink why we would want to. Suck it up and honor your commitments.
And just a word of advise, you need to get off your hind end and let us know why we still are not all satisfied, your leaving us guessing, and thinking that your done with the whole thing. you should be posting to this stream at least every day. If you can't do that you need to move on to bigger and better things.
Just got another response from a game master saying they just investigated my case, after I sent screenshots of the original promo and of my purchase made on the same day, and they said that "sadly we are unable to compensate Reward Points". That was after I said the least they could do is get me to roll back on the tier 5 claim so I could get the useful things. It looks like they forgot everything I posted before, including the link to this discussion which they don't seem to be aware of. They are really going to scroo me over this.
I used to tell people about a situation where I made a purchase during a promo and I didn't get all the currency I should. I complained and a week later when they responded they gave me what I was owed and 20%(or 50 can't recall) more as compensation for the hassle. Now I'm starting to think it was actually in DDO, because in here they would be unable to do that I think.
The game drew no attention to the fact that they switched the deal, so it doesn't matter when you purchased zen. They need to honor the original terms of the deal, lots of us relied on the information they originally posted when we made our purchase.
You know when a store accidentally posts that 1lb bacon is 1.99, when it was a typo, and they have a little blurb at the bottom saying, Not responsible for typographical errors? This is similar. So talk of 'bait-and-switch' and 'legally liable to honor the deal' is bull pucky.
Now if you want to talk customer service, that is another issue. But if they pass out these points to *you* when you didn't make the cut, then EVERYONE will start DEMANDING!!1! that they get it, as well. Then, everyone will treat the White Owlbears like they did the Tiny Gond from the Web Portal shutdown. That is to say, 'Thanks for nothin'!!' and 'Who needs this thing?!?!'. Not to mention the economy effect such a decision would have.
Maybe some polite questioning in private would get some answers?
The game drew no attention to the fact that they switched the deal, so it doesn't matter when you purchased zen. They need to honor the original terms of the deal, lots of us relied on the information they originally posted when we made our purchase.
You know when a store accidentally posts that 1lb bacon is 1.99, when it was a typo, and they have a little blurb at the bottom saying, Not responsible for typographical errors? This is similar. So talk of 'bait-and-switch' and 'legally liable to honor the deal' is bull pucky.
Uhm, there was no disclaimer/blurb/notification about changing the terms, so your example is irrelevant. PWE revised the terms of the rewards without doing the responsible thing and informing the community of the change.
If they posted a news update when they made the change, then there would be little argument about who should be getting compensated with the bonus charge points. As it stands now, no one really knows for sure why some got the bonus points and others that bought on the same day did not.
We need official clarification. Otherwise, their "fix" for some, but not others, is going to be seen as just as unfair as the original shadow revision that started this mess.
How did you purchase? Through what means? What platform are you on? I assume you paid, and not used the Zen/AD exchange, correct?
Of course. Paid real cash through Arc. For PC.
The time of the purchase was 11/25/2016 08:49:01 PM, still I got this response from them:
" Response By Email (Yunilla) (12/09/2016 03:57 PM) Hello,
Thank you for your response.
Yes, we checked the screen shots that you've sent. We reviewed the purchases on your account and I'm afraid that it did not qualify for any additional Charge Reward points.There was an error in the blog which was corrected and the purchases made during the time of the posted incorrect blog got credited with the equivalent amount of points in order to claim each lower tier reward.
We are looking forward to your understanding with this matter and we apologize for the inconvenience. If you have other questions, feel free to let us know.
Regards, Yunilla Game Master "
So if you bought it before they corrected it, you got all the lower tiers. If it was even a minute after the change, then you were scrood because you weren't smart enough to check on their malice or incompetence to see if things changed without warning.
But hey, they apologized for the inconvenience, they are truly sorry for sure. They also hope you understand what they did to you. And most important, they are never going to do that sort of thing again.
The game drew no attention to the fact that they switched the deal, so it doesn't matter when you purchased zen. They need to honor the original terms of the deal, lots of us relied on the information they originally posted when we made our purchase.
You know when a store accidentally posts that 1lb bacon is 1.99, when it was a typo, and they have a little blurb at the bottom saying, Not responsible for typographical errors? This is similar. So talk of 'bait-and-switch' and 'legally liable to honor the deal' is bull pucky.
Now if you want to talk customer service, that is another issue. But if they pass out these points to *you* when you didn't make the cut, then EVERYONE will start DEMANDING!!1! that they get it, as well. Then, everyone will treat the White Owlbears like they did the Tiny Gond from the Web Portal shutdown. That is to say, 'Thanks for nothin'!!' and 'Who needs this thing?!?!'. Not to mention the economy effect such a decision would have.
Maybe some polite questioning in private would get some answers?
Let me guess, you got all the points you needed, right?
Given their track-record with all these errors and screw-ups, why not honor this promotion all the way through for all those (still) willing to give you real money?
The items in question are all pretty much of cosmetic value, and giving them to all that bought Zen during the promotion will hardly affect future spendings in Zen-store.
Denying some the rewards, based on a change of the promotion terms will no doubt deter a lot of those people from buying Zen later on.
Creating good-will among customers is very important to (most) companies, but at Cryptic it seems, not so much though...
And no, I'm playing this on Xbox, so none of this really matters to me, but I'm baffled by how badly you can handle a situation that should have had such a simple solution...
How did you purchase? Through what means? What platform are you on? I assume you paid, and not used the Zen/AD exchange, correct?
Of course. Paid real cash through Arc. For PC.
The time of the purchase was 11/25/2016 08:49:01 PM, still I got this response from them:
" Response By Email (Yunilla) (12/09/2016 03:57 PM) Hello,
Thank you for your response.
Yes, we checked the screen shots that you've sent. We reviewed the purchases on your account and I'm afraid that it did not qualify for any additional Charge Reward points.There was an error in the blog which was corrected and the purchases made during the time of the posted incorrect blog got credited with the equivalent amount of points in order to claim each lower tier reward.
We are looking forward to your understanding with this matter and we apologize for the inconvenience. If you have other questions, feel free to let us know.
Regards, Yunilla Game Master "
So if you bought it before they corrected it, you got all the lower tiers. If it was even a minute after the change, then you were scrood because you weren't smart enough to check on their malice or incompetence to see if things changed without warning.
But hey, they apologized for the inconvenience, they are truly sorry for sure. They also hope you understand what they did to you. And most important, they are never going to do that sort of thing again.
I got the same response. Such total HAMSTERHAMSTER. Why the HAMSTER would we check the post again? Who assumes the post would change? What kind of moron believes we don't qualify when we read the exact same post.
Hello,
Thank you for your response.
There was an error in the blog which was corrected. The purchases made during the time of the posted incorrect blog got credited with the equivalent amount of points in order to claim each lower tier reward. We reviewed the purchases on your account and I'm afraid that it did not qualify for any additional Charge Reward points.
We are looking forward to your understanding with this matter and we apologize for the inconvenience. If you have other questions, feel free to let us know.
Just garbage ethics and support. I won't be participating in any of these things anymore. If I happen to buy something during a promo I will simply assume I get nothing extra and then when/if I get something I can be pleasantly surprised.
The time of the purchase was 11/25/2016 08:49:01 PM, still I got this response from them:
" Response By Email (Yunilla) (12/09/2016 03:57 PM) Hello,
There was an error in the blog which was corrected and the purchases made during the time of the posted incorrect blog got credited with the equivalent amount of points in order to claim each lower tier reward.
I got the same response. Such total HAMSTERHAMSTER. Why the HAMSTER would we check the post again? Who assumes the post would change? What kind of moron believes we don't qualify when we read the exact same post.
We are looking forward to your understanding with this matter and we apologize for the inconvenience. If you have other questions, feel free to let us know.
Just garbage ethics and support. I won't be participating in any of these things anymore. If I happen to buy something during a promo I will simply assume I get nothing extra and then when/if I get something I can be pleasantly surprised.
This is ridiculous. To not honor the original post for all those who purchased is terrible. Especially because they did not send out any revised email alerting anyone to the change, much less a blurb in the blog about "incorrect wording" (which many people would not read anyway).
I find it particularly maddening that people who purchased on the first day are not being credited, but really, anyone who read the blog could have decided to purchase later based on that info and not returned to the blog. I didn't return to the blog to read it before I purchased. I doubt many people would. For shame, Cryptic - this is just virtual stuff, you're not losing anything by honoring your original terms.
I read the blog on the 25th or so but i didn't make the purchase until the 27th. I received 28k RP, you need 38k to buy all 5 Tiers. I have been told that I am not getting any extra points so I've started to contact PR and Marketing at Cryptic directly..maybe that will work?
Hello,
Thank you for the update.
We've investigated your request and sadly we are unable to restore the requested rewards to your account because it is not qualified for additional rewards. We do understand that being unable to get a your reward from your purchase has a major impact on your game experience and we regret that we were unable to assist you in this case. We do apologize for the inconvenience this may have caused you.
We appreciate your patience and understanding on this matter. If you have any questions, please don't hesitate to contact us.
Regards, Kraijotec Game Master Perfect World Entertainment http://support.arcgames.com/ Customer via CSS Web 12/10/2016 05:16 AM
Unacceptable, there was only expiry date stated on the charge rewards points was and i made my purchase before that date. the wording on the blog was changed without notice but that doesn't negate your responsibility to honour the original promotion, It's clear that there was an error made on when the promo was announced but Perfect World is still liable to honour it, There are hundreds of players that made an incremental ZEN purchase to take advantage of the Charge Reward points promo and they should not be penalized because of a communication error on your part. technically it's illegal....bait and switch comes to mind. There is no cost to PW to honour the original promo...a few coding hours is at it will take...but im afraid the brand damage and customer loyalty could be immense.
Response Kraijotec via Email 12/09/2016 02:45 PM Hello,
Thank you for the update.
I understand that you have some inquiries regarding the Black Friday Charge Rewards event. There was an error in the blog which was corrected. The accounts that made purchases during the time the incorrect blog entry was live got credited with the equivalent amount of points in order to claim each lower tier reward.
We reviewed the purchases on your account and I'm afraid that it did not qualify for any additional Charge Reward points.
We are looking forward to your understanding with this matter. If you have other questions, feel free to let us know.
Well this is hilarious (in a bad way), to not grant players that spent 100-200$US a few measly items because they bought the Zen a little too late, is completely beyond me.
Also, was there ever any information about that fact that the conditions for rewards had been changed?
If not, then that's just one more reason to honor the original promotion...
Well this is hilarious (in a bad way), to not grant players that spent 100-200$US a few measly items because they bought the Zen a little too late, is completely beyond me.
Also, was there ever any information about that fact that the conditions for rewards had been changed?
If not, then that's just one more reason to honor the original promotion...
There was no updated post or announcement stating it was a mistake on their part. It's a big part of why I'm not happy about it.
Let me guess, you got all the points you needed, right?
That's it... it's my fault. You're right. Do you feel better now?
I had bought enough Zen to buy all of the Tiers without any awards. But these rewards were a bonus, and I would have bought the Zen anyway, so just using the points at all wasn't important, but an extra.
How can you not feel yourself slipping down that slope by making it personal? Don't you realize that makes anything you say to be weaker, on principle?
Well got my F-off form letter today. Basically the same as all the other form letters I see people posted here that were told to go away. It seems they chose a date and time. If your purchase was after this time then they would not honor the initial offer made for all the items below your purchase level.
So while they have the right to pull this bait and switch tactic WE also have the right not to buy more Zen in the future. I will continue to play the game but I will not be buying any more Zen in the future. Which means at some point I'll stop playing.
Under the UCC as adopted by every state I have worked in blurbs on the bottom of a price tag do not negate their legal responsibility to provide what they advertised for the price they advertised.
Except
1) they aren't selling the bonus items, they are selling Zen. 2) The UCC does not supercede the misprint exceptions in the law. You would need to PROVE intent (they INTENTIONALLY put up the offer and then changed it for the EXPRESS purpose of defrauding people). Impossible to do, unless you get Assange to Wikileak their internal memos, which don't exist because it WAS unintentional. 3) The UCC is adopted in part by some states, in modified forms in others, and in different revisions in yet others. Not as uniform as it would seem.
4) This is a lot of effort on the playerbase's part for 'pixels that don't cost anything'. I wish I had lots of points, as I would just give away White Owlbears to stop the insanity.
More over it is insanily bad customer relations to pull junk like this over and over again.
Again, 'pull' implies malice. Without proof of intent, we have to go with 'HAMSTER poor planning' (I left the space there for people to insert there own adverb to vent, but it doesn't change the basic jist of the rest of the phrase).
To the primates who will use a word that starts with 'Fan' and ends with 'boi', I say no, just using the part of my mind that evolved away from grunting and throwing rocks.
0
minotaur2857Member, NW M9 PlaytestPosts: 1,141Arc User
I seem to have got penalised because when I discovered I didn't have enough points for everything I should have got, I bought a second copy of the Z-warlock, meaning when they refunded me, they deducted that so I'm just short of being able to buy anything useful.
The brown nosing on the part of some people is kind of sickening. Probably more so than the tens of mails from different game masters begging for my understanding. They did ask me to post all of our exchanges on the forums so developers would see it though. To think that I could have at least claimed all the stuff that I actually wanted if only I didn't claim the useless green mount (why the hell was it top tier?) just make me even more unsatisfied.
Comments
This is the absolute most garbage support I've gotten thus far. Is there a number I should call instead? I just don't get it. Cryptic has no qualms taking our money but can't take the time to explain why some got points and some didn't. They have not responded publicly at all and to be completely honest it's entirely unprofessional.
According to the RP Redemption History I bought my Zen on 11/29 (@12:35AM) and I have not gotten any update to my charge bonus.
So, based on your purchase date, maybe they picked an arbitrary date or time after the blog had been changed as a cutoff time for giving out the additional points? I feared if they did that I might not have gotten mine, but I did. I hope this is not the case, as it's very arbitrary and unfair, and is going to cause a bunch more hassle.
They really are "scr" "ewing" some people, there is no excuse for that.
It could have just been poor planning at first, but the way they are "solving" it shows some malice. Even if it's only the malice of not caring enough to give this a definite and swift solution. Or maybe they just ran out of white owlbears.
This game should be happy we spend real money at all to buy imaginary stuff, you start pulling this kind of thing and you make us rethink why we would want to. Suck it up and honor your commitments.
And just a word of advise, you need to get off your hind end and let us know why we still are not all satisfied, your leaving us guessing, and thinking that your done with the whole thing. you should be posting to this stream at least every day. If you can't do that you need to move on to bigger and better things.
They are really going to scroo me over this.
I used to tell people about a situation where I made a purchase during a promo and I didn't get all the currency I should. I complained and a week later when they responded they gave me what I was owed and 20%(or 50 can't recall) more as compensation for the hassle. Now I'm starting to think it was actually in DDO, because in here they would be unable to do that I think.
Now if you want to talk customer service, that is another issue. But if they pass out these points to *you* when you didn't make the cut, then EVERYONE will start DEMANDING!!1! that they get it, as well. Then, everyone will treat the White Owlbears like they did the Tiny Gond from the Web Portal shutdown. That is to say, 'Thanks for nothin'!!' and 'Who needs this thing?!?!'. Not to mention the economy effect such a decision would have.
Maybe some polite questioning in private would get some answers?
How did you purchase? Through what means? What platform are you on? I assume you paid, and not used the Zen/AD exchange, correct?
If they posted a news update when they made the change, then there would be little argument about who should be getting compensated with the bonus charge points. As it stands now, no one really knows for sure why some got the bonus points and others that bought on the same day did not.
We need official clarification. Otherwise, their "fix" for some, but not others, is going to be seen as just as unfair as the original shadow revision that started this mess.
The time of the purchase was 11/25/2016 08:49:01 PM, still I got this response from them:
"
Response By Email (Yunilla) (12/09/2016 03:57 PM)
Hello,
Thank you for your response.
Yes, we checked the screen shots that you've sent. We reviewed the purchases on your account and I'm afraid that it did not qualify for any additional Charge Reward points.There was an error in the blog which was corrected and the purchases made during the time of the posted incorrect blog got credited with the equivalent amount of points in order to claim each lower tier reward.
We are looking forward to your understanding with this matter and we apologize for the inconvenience. If you have other questions, feel free to let us know.
Regards,
Yunilla
Game Master
"
So if you bought it before they corrected it, you got all the lower tiers. If it was even a minute after the change, then you were scrood because you weren't smart enough to check on their malice or incompetence to see if things changed without warning.
But hey, they apologized for the inconvenience, they are truly sorry for sure. They also hope you understand what they did to you. And most important, they are never going to do that sort of thing again.
Given their track-record with all these errors and screw-ups, why not honor this promotion all the way through for all those (still) willing to give you real money?
The items in question are all pretty much of cosmetic value, and giving them to all that bought Zen during the promotion will hardly affect future spendings in Zen-store.
Denying some the rewards, based on a change of the promotion terms will no doubt deter a lot of those people from buying Zen later on.
Creating good-will among customers is very important to (most) companies, but at Cryptic it seems, not so much though...
And no, I'm playing this on Xbox, so none of this really matters to me, but I'm baffled by how badly you can handle a situation that should have had such a simple solution...
I find it particularly maddening that people who purchased on the first day are not being credited, but really, anyone who read the blog could have decided to purchase later based on that info and not returned to the blog. I didn't return to the blog to read it before I purchased. I doubt many people would. For shame, Cryptic - this is just virtual stuff, you're not losing anything by honoring your original terms.
Hello,
Thank you for the update.
We've investigated your request and sadly we are unable to restore the requested rewards to your account because it is not qualified for additional rewards. We do understand that being unable to get a your reward from your purchase has a major impact on your game experience and we regret that we were unable to assist you in this case. We do apologize for the inconvenience this may have caused you.
We appreciate your patience and understanding on this matter. If you have any questions, please don't hesitate to contact us.
Regards,
Kraijotec
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer via CSS Web 12/10/2016 05:16 AM
Unacceptable, there was only expiry date stated on the charge rewards points was and i made my purchase before that date. the wording on the blog was changed without notice but that doesn't negate your responsibility to honour the original promotion, It's clear that there was an error made on when the promo was announced but Perfect World is still liable to honour it, There are hundreds of players that made an incremental ZEN purchase to take advantage of the Charge Reward points promo and they should not be penalized because of a communication error on your part. technically it's illegal....bait and switch comes to mind.
There is no cost to PW to honour the original promo...a few coding hours is at it will take...but im afraid the brand damage and customer loyalty could be immense.
Response Kraijotec via Email 12/09/2016 02:45 PM
Hello,
Thank you for the update.
I understand that you have some inquiries regarding the Black Friday Charge Rewards event. There was an error in the blog which was corrected. The accounts that made purchases during the time the incorrect blog entry was live got credited with the equivalent amount of points in order to claim each lower tier reward.
We reviewed the purchases on your account and I'm afraid that it did not qualify for any additional Charge Reward points.
We are looking forward to your understanding with this matter. If you have other questions, feel free to let us know.
Regards,
Kraijotec
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Also, was there ever any information about that fact that the conditions for rewards had been changed?
If not, then that's just one more reason to honor the original promotion...
Let me guess, you got all the points you needed, right?
That's it... it's my fault. You're right. Do you feel better now?
I had bought enough Zen to buy all of the Tiers without any awards. But these rewards were a bonus, and I would have bought the Zen anyway, so just using the points at all wasn't important, but an extra.
How can you not feel yourself slipping down that slope by making it personal? Don't you realize that makes anything you say to be weaker, on principle?
So while they have the right to pull this bait and switch tactic WE also have the right not to buy more Zen in the future. I will continue to play the game but I will not be buying any more Zen in the future. Which means at some point I'll stop playing.
1) they aren't selling the bonus items, they are selling Zen.
2) The UCC does not supercede the misprint exceptions in the law. You would need to PROVE intent (they INTENTIONALLY put up the offer and then changed it for the EXPRESS purpose of defrauding people). Impossible to do, unless you get Assange to Wikileak their internal memos, which don't exist because it WAS unintentional.
3) The UCC is adopted in part by some states, in modified forms in others, and in different revisions in yet others. Not as uniform as it would seem.
4) This is a lot of effort on the playerbase's part for 'pixels that don't cost anything'. I wish I had lots of points, as I would just give away White Owlbears to stop the insanity. Again, 'pull' implies malice. Without proof of intent, we have to go with 'HAMSTER poor planning' (I left the space there for people to insert there own adverb to vent, but it doesn't change the basic jist of the rest of the phrase).
To the primates who will use a word that starts with 'Fan' and ends with 'boi', I say no, just using the part of my mind that evolved away from grunting and throwing rocks.