You could send in a ticket...but I am sure because of the holidays, might be a while before they respond. Just remember to be cordial and polite, get better results.
I accidentally refined my pure vorpal and two rank 10 radiants in my main hand, and a rank 10 radiant and rank 10 dark in my off-hand artifact weapons when I refined from the golden ones to the elemental ones..
I threw them in rushing, then went to Equipt my enchantments and realised I'd forgot to remove them before refining.. I contacted Support and was told they can't help me because it was my fault basically.
I was p*ssed and still feel like Arc owe me either Zen, AD, or replacements as its a lot of monies worth of error gone to waste.
Answers
I accidentally refined my pure vorpal and two rank 10 radiants in my main hand, and a rank 10 radiant and rank 10 dark in my off-hand artifact weapons when I refined from the golden ones to the elemental ones..
I threw them in rushing, then went to Equipt my enchantments and realised I'd forgot to remove them before refining.. I contacted Support and was told they can't help me because it was my fault basically.
I was p*ssed and still feel like Arc owe me either Zen, AD, or replacements as its a lot of monies worth of error gone to waste.