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Game Client Issues
doctordna
Member Posts: 65 Arc User
I would write up a ticket about this, but they will only blame me. Seems like the company motto lately; "It can't be our software, must be your POS PC".
Here is what is wrong;
1. Extra long loading after logging in, only to get "Ticket Authorization Failed".
2. After successful log in client crashes.
3. After exiting from the client using /quit, ALT+F4, or the game menu options. The client process continues to run in the background dormant in the system process list as "gameclient.exe" sucking up memory like a hoover.
The first thing the "trained troubleshooter" will do is ask you to download the latest drivers... o.O Really? I never thought of keeping my system current and up to date was so important. Following this, they ask you which version Windows you are using... guess what? I don't do Windows. Then if there is the slightest delay in responding (after all it is NOT like I have to work Monday through Friday) they move to ticket to "solved". :P Why don't they have an unresolved category? Oh heck, I would settle for a limbo category. But no response is not solved.
If you want your customers to report these issues, then tell your staff to take them more serious and stop blaming the hardware and drivers. We are not children and even children should get treated better with more respect. If I wasn't having an issue with the client last week, and I am now having an issue, what has changed? The short answer is you made the changes, we didn't.
Note: If anyone here knows of a possible solution, I trust the player community over the trouble shooters and developers.
Here is what is wrong;
1. Extra long loading after logging in, only to get "Ticket Authorization Failed".
2. After successful log in client crashes.
3. After exiting from the client using /quit, ALT+F4, or the game menu options. The client process continues to run in the background dormant in the system process list as "gameclient.exe" sucking up memory like a hoover.
The first thing the "trained troubleshooter" will do is ask you to download the latest drivers... o.O Really? I never thought of keeping my system current and up to date was so important. Following this, they ask you which version Windows you are using... guess what? I don't do Windows. Then if there is the slightest delay in responding (after all it is NOT like I have to work Monday through Friday) they move to ticket to "solved". :P Why don't they have an unresolved category? Oh heck, I would settle for a limbo category. But no response is not solved.
If you want your customers to report these issues, then tell your staff to take them more serious and stop blaming the hardware and drivers. We are not children and even children should get treated better with more respect. If I wasn't having an issue with the client last week, and I am now having an issue, what has changed? The short answer is you made the changes, we didn't.
Note: If anyone here knows of a possible solution, I trust the player community over the trouble shooters and developers.
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