[PC] Game Crash to Desktop and Client Freezes.

karakla1

Since the last patch (today) my gameclient freez and doesn't react, i must deactivate him manually and start again.

I have 16 GB RAM, Geforce GTX770 Phantom, Core i7 4790, Windows 7.

Anyone else has problems? It is really only the game. Any other program and hardware works normal. The freez occures currently in lostmauth endboss area last phase.

kessaran

I can't even get into the game. Running the launcher as an Admin and it still says one of the files is locked and can't be opened for writing. Completely broke the client.

karakla1

I tested it now again, it seems it is the transition from phase 1 to 2 where the gold is flowing back. Don't know what it causes i will now stop playing lostmauth and test other parts of the game if the same error occures. A full forced patch of the game didn't helped at all.

zokir

Launcher crashes every time I try to log on.

necronemesis

zokir said:

Launcher crashes every time I try to log on.

Same here. I get logged in(Maybe, if it doesnt freeze on the black Neverwinter loading screen) then maybe 20 seconds afterwards it freeze my entire PC forcing a hard reboot. My pc has 32gigs of ram, i7, and gtx860m ...as it started to freeze one of the times i was fast enough to get task manager open and see system resources were cpu 7% used, ram, 12% used...its not overloading my system.

estasia1

Same here keep getting error 36. Like I would know what error 36 is

karakla1

Now i crashed while standing in the Protectors Enclave for no reason.

kreatyve

estasia1 said:

Same here keep getting error 36. Like I would know what error 36 is

Error 36 = Reboot your computer to fix that one. The game did not shut down properly.

zebular

kreatyve said:

estasia1 said:

Same here keep getting error 36. Like I would know what error 36 is

Error 36 = Reboot your computer to fix that one. The game did not shut down properly.

If you can get the process to end in Task Manager, no need to reboot. However, some users are unable to end the processes. I do believe its only users of non-Windows 10 OS or 32 bit users that have the issue where they cannot end the process. Not sure, I just know that the few times I've had the Error 36, I've been able to overcome it by ending the game process in Task Manager and I am on Windows 10, 64bit.

bloodr41n

Since todays patch, I've been frozen several times today, maybe something went wrong?

With my paladin I joined a fresh ELOL, at the moment I used Divine Protector my screen froze (was about 40 sec - 1 min from start).
I then had to close Neverwinter, came back, and was still in the party. The game booted me from the instance in 5 seconds, then I could rejoin the instance, but again freeze. That happened 3 times and then I gave up.

And another time, on my wizard, I had joined a demogorgon and we we're nearly finished (like 30% from final boss left or so) and then my game froze again!

Anyone else experiencing the screenfreeze issue? Anything I can do to prevent this from happening?

qexotic

I am having something similar happen in IceWind Dale Heroic Demon Encounters. I've now had NW freeze up solid during or just at the end of three or four HDEs. NW crashed completely on all occasions and I got the Cryptic Error message panel when I got back to my Windows Desktop. I sent the error report in each time so hopefully they can see what is going on.

yggsalur

Hi

My game has a language set to Portuguese.
The game translation is not perfect and many websites (like official Wiki) refers to English names (of course), I would like to have NWW in English. How the hell do I do that?

Thank you!

Editing: Founded it!

karakla1

restarted Computer, got some kind of small update (installed a .dll) and since then is running again.

geethebluesky

Hello!

Playing my CW at the moment (or trying to). After today's patch, this is the third time GameClient.exe completely freezes with 40% CPU usage on an Intel i7-4770k. Usually while I'm casting spells and the meter is full, spell about to be unleashed.

This did not happen at all yesterday pre-patch.

Am on the Stronghold map while this is occurring, in the middle of a fight.

Will update with more details if it happens under different circumstances.

Game Launcher has "Verified" all files successfully, doesn't seem to have redownloaded anything.
My next step will be to reverify through Steam.

Thanks for looking into this.

Unknown

This content has been removed.

tripsofthrymr

Confirmed. I never have game crash issues, but crashed 4 times today. Three times it happened while either changing toons or changing zones, once it happened while I was just sitting in PE working in a different program.

qexotic

Just had another lockup/crash in an IWD DHE. Not impressed. Interesting to note it has only happened when I am running my CW. Had no problems with my HR doing DHEs in DR.

kurtb88

Me too. My game froze twice in 45 minutes gameplay. I was soloing in Icewind Dale when the screen froze and I had to reboot the game. Then 30 min later it happened again while doing a Demon HE. This is the first time I ever had to reboot the game during gameplay.

necronemesis

Same problem here, but its every charactor for me. I can get in game but shortly afterwards it freezes my entire pc and requires a hard reboot. I have an i7 4710hq cpu

necronemesis

zebular said:

kreatyve said:

estasia1 said:

Same here keep getting error 36. Like I would know what error 36 is

Error 36 = Reboot your computer to fix that one. The game did not shut down properly.

If you can get the process to end in Task Manager, no need to reboot. However, some users are unable to end the processes. I do believe its only users of non-Windows 10 OS or 32 bit users that have the issue where they cannot end the process. Not sure, I just know that the few times I've had the Error 36, I've been able to overcome it by ending the game process in Task Manager and I am on Windows 10, 64bit.

I'm on windows 8.1 64bit and when I freeze it locks my entire computer and rebooting is not fixing it. i7 4710hq, win8.1, 32gigs ram, gtx860m..I am running SSD's if somehow thats causing the problem. all drivers up to date, running windowed... and I've reinstalled the entire game twice. I run in safe mode and it still locks up after 20-30 seconds of being in game.

zebular

necronemesis#4427 said:

zebular said:

kreatyve said:

estasia1 said:

Same here keep getting error 36. Like I would know what error 36 is

Error 36 = Reboot your computer to fix that one. The game did not shut down properly.

If you can get the process to end in Task Manager, no need to reboot. However, some users are unable to end the processes. I do believe its only users of non-Windows 10 OS or 32 bit users that have the issue where they cannot end the process. Not sure, I just know that the few times I've had the Error 36, I've been able to overcome it by ending the game process in Task Manager and I am on Windows 10, 64bit.

I'm on windows 8.1 64bit and when I freeze it locks my entire computer and rebooting is not fixing it. i7 4710hq, win8.1, 32gigs ram, gtx860m..I am running SSD's if somehow thats causing the problem. all drivers up to date, running windowed... and I've reinstalled the entire game twice. I run in safe mode and it still locks up after 20-30 seconds of being in game.

This is an entirely different issue than the topic of the thread you posted it in. If you're whole PC is freezing, then you're not even seeing an "Error 36" message, which you quoted. I've moved it to its own thread and I suggest to contact Support about your issue in particular.

zebular

This discussion was created from comments split from: Todays Patch broke my game.

geethebluesky

Happened again, got a screenshot if it helps at all....

Also got (for the 2nd time) the message "An error was detected by the game, would you like to reverify all files?" etc.

aimeesellers

Identical issue here when Maelstrom is cast. Havent checked any others yet. I have to shut down the game client manually. Assuming is a graphics issue.

------------------
System Information
------------------
Time of this report: 11/24/2015, 17:46:14
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150928-1507)
Language: English (Regional Setting: English)
System Manufacturer: MEI
System Model: GSeries
BIOS: BIOS Date: 05/15/13 17:36:47 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16316MB RAM
Page File: 6606MB used, 26021MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 760
Manufacturer: NVIDIA
Chip type: GeForce GTX 760
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1187&SUBSYS_27653842&REV_A1
Display Memory: 4038 MB
Dedicated Memory: 1990 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: 2752H
Monitor Id: AOC2752
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5900 (English)
Driver Version: 10.18.13.5900
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/15/2015 22:35:52, 15717864 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-52C7-11CF-FE4C-68071CC2C735}
Vendor ID: 0x10DE
Device ID: 0x1187
SubSys ID: 0x27653842
Revision ID: 0x00A1
Driver Strong Name: oem51.inf:NVIDIA_Devices.NTamd64.6.1:Section032:10.18.13.5900:pci\ven_10de&dev_1187
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

mentinmindmaker

Me too. I had two freezes doing HE's in Fiery Pit.

aimeesellers

geethebluesky said:

Happened again, got a screenshot if it helps at all....

Also got (for the 2nd time) the message "An error was detected by the game, would you like to reverify all files?" etc.

Just happened again using Maelstrom... and the above pic that @geethebluesky took... is also Maelstrom. It locks up the client as soon as it hits. It doesnt happen every time. About 1 in 4 for me so far.

Impossible to play like this... please fix immediately.

geethebluesky

Same crash happened again, and I did notice I was casting Maelstrom as it happened.

aimeesellers

Yup... happening very often now. And only on Maelstrom as far as I can tell. This isnt a "may cause crash" issue... its a "Probably will cause crash" issue.

aimeesellers

Ok... here is the screenshot of the frozen client.



Other powers in effect at the time this hits are Conduit of Ice, and Icy Terrain. I thought it may have been related to the massive damage this causes on large mobs... but as you can see from the pic, I hit a single monster with this which was almost already dead... still locked it up.

EDIT: I just tried it on NO targets... same thing. I also tried it without my Flail Snail, and with no other powers activated first and running at the same time. Maelstrom alone does it.

My performance monitor at the same instant shows 39% CPU usage... waaaay more than normal.

Something broke with todays patch... please fix it fast.

aimeesellers

Another update... shut down all other applications. It worked 5 times in a row with no issues... 6th time... crash.