The reinstall worked and I was able to get back in game. Was a pain but it was long over due. Now everyone is having probs logging in the last few days. I however have not had any probs after reinstalling win7.
I am having the same prob and thinking about reinstalling win7. Did doing a reinstall work for anyone? I am even willing to upgrade to win10 if that will get me back in to the game.
I have tried all that as well and it's still not working. Based on what they told you it sounds like that are not even looking in to it. But who knows.