The name is "Commander Hugor", and he has shown up in every single Klingon Front mission I have encountered. Previously, I have never seen him prior to Delta Rising, which makes me think that he is a character swap bug.
You win everything, my friend. To be honest, if there was any real issue I had with STO, it was the repetitive nature of non-Remastered or Feature Series missions. You entered a system, fought some ships, beamed down, fought some guys, beamed up and fought more ships, mission over. You didn't delegate too much, you killed…
I'm trying right now to replicate it; I'm going to do "The Ultimate Klingon" again, and see if completing it a second time doesn't jar the game back into working.
Game of Thrones..? Sigh People, get your references right! In any case, I suppose there'd be no need for "emergency maintenance" if we had gerbil-powered servers.