https://forum.arcgames.com/startrekonline/ Wed, 04 Jun 2025 07:05:28 +0000 en redeem code — perfectworld-startrekonline https://forum.arcgames.com/startrekonline/discussion/1263631/console-account-and-charity-code-redemption Thu, 16 Sep 2021 05:31:39 +0000 Star Trek Online General Discussion l0rdbrn 1263631@/startrekonline/discussions
Recently I've started to play STO on my PSN, which has been fine. I started it years ago, but quickly stopped, picked it up on PC and enjoyed it there. I can't play on PC anymore because of Reasons, so I switched back to PSN.

This is important because while I know this account is bound to my PC copy of the game, I have no idea what Arc account is connected to my PSN game, nor do I know how to figure that out.

This has come to a head with the recent Charity code. I purchased it, but as opposed to what I imagined, it did not give a PSN code. Rather it's apparently an ARC code.

So how can I make sure I redeem it on the correct account so I don't lose out on what the code gives?

Thanks,
Leia]]> https://forum.arcgames.com/startrekonline/discussion/1258504/arc-code-redemption-headache-i-e-you-do-not-have-any-characters-on-this-server-issue Tue, 03 Nov 2020 17:16:26 +0000 Xbox One Gameplay Bug Reports timetribble#9198 1258504@/startrekonline/discussions
Spent 10 days with Arc support who told me to message the forum directly. Basically, I tried redeeming two STO codes which for some reason weren't being redeemed onto my account. Yes, I have used every Arc redeem variation of the page from the original, the new current one, the console codes Arc redeem page and of course the Microsoft one.

Rather than receiving the standard error code which would say the code is invalid or it has already been redeemed, I get these two error codes instead. 'You do not have any characters on this server' and 'Unable to redeem code. Please try again later.'

Now, please note that I only have one Arc account and since day one, both my PC and XBOX STO accounts were linked to this account. I have successfully redeemed codes for both systems via the usual Arc code redemption codes. This is the first time where both codes were not redeemed properly.

I can't fathom what the problem could be as Arc have even stated that I have no restriction whatsoever on my account and to all intents and purposes the codes should redeem. So I have been asked to post about this in the forum, hoping the devs can help me out on this!

Stay safe, hope to hear from you soon. ]]> https://forum.arcgames.com/startrekonline/discussion/1258188/still-not-fixed-did-not-receive-items-after-redeeming-code Tue, 13 Oct 2020 22:07:49 +0000 PC Gameplay Bug Reports greenberg#8323 1258188@/startrekonline/discussions https://forum.arcgames.com/startrekonline/discussion/1245470/redeem-game-key Wed, 28 Nov 2018 19:14:57 +0000 Windows and General: PC, Network, and Other Technical Issues menghao#8236 1245470@/startrekonline/discussions
"Hello i got a Star Trek Online game box but cant find the correct place to redeem it. Arc normal system (in the client and in the website) says its invalid all all other methods for redeeming legacy key such as
- https://secure.crypticstudios.com/default/keys/enter -
are not working anymore.

For reference the game i got (new and sealed)

-https://www.amazon.co.uk/Star-Trek-Online-PC-DVD/dp/B00361G0L8/ref=sr_1_3?ie=UTF8&qid=1542999886&sr=8-3&keywords=star+trek+online"

Years ago they add working links in Cryptic and Perfect world website, but now none of these work anymore. Does someone have a solution?]]>