Ok one of the GM's just closed my thread in the feedback forum and deleted half of my post. It was the half when i quoted the ticket i became in response to my active day count being wrong. I m not sure why it is against forum policy to post the ticket but i would like to point out that this GM urged me to write a ticket if i m not happy with customer support.
Now the ticket i got quoted clearly that if I feel the function should be different I should post it on the forum, which i did. So i get punished, and my thread gets closed because I did what i was told to do by the ticket since I felt my problem is not resolved.
I play since pre-launch but yet my account shows that my account is active since only 341 Days. Not just do i have people i play with together since the time who have 398 days on there but yet i get a response that the problem is solved but if I feel this is not the case i should provide my feedback in the forum. Which i did and yet half my post got erased and thread closed with the warning that this does not belong in the forums but rather I have to write another ticket ???
I find it highly offensive that I m a paying customer, my problem got not solved by the ticket support but yet when I ask for a live person to look into this I get edited and my threat gets closed. Why is against forum policy to post the Tech Support Ticket answer which I did in order to provide information what has been done about which i felt was nothing else but an automated response.
So anyway I need help and would like to know if anybody else has this problem that the days of the account being active is not correct. I do know the year has 365 days for the most part and since we are already 1 year 1 month and a few days past launch date the number of 341 can't be right.
I'd recommend picking up a telephone and calling either Cryptic or Atari. It's obvious the in game GMs can't help based upon the response you got and the Moderators are very quick to lock these types of threads without bothering to read them since they do technically violate the Forum's TOS. If that screenshot is accurate then you're definitely getting the run around here and I sincerely feel bad for you.
Phone Number:
212-726-6500
You could also try via an online chat at this webapge:
Because it says so in the forum rules. Goodluck fighting this battle. This thread is going to be edited and closed as well.
Ok this if fine, then i will seek help elsewhere. The ticket asked me specificly to post on the forums and when i do it is against the rules or is the information from the ticket not relevant ? Its quiet easy to make this available throughout the net, fact is i m not getting something I paid for and they are not taken it seriously. There is also no problem to spread the word about this throughout the www and put cryptic up as fraud which i don't want to do but if I keep getting that treatment of customer support there is no other choice. All i ask for is that a live person looks at the problem i have which i think i have to right to ask when I pay for this game. I don't care if it takes a week or what to resolve but I do care if I get a standart issue resolved automated answer while nothing is resolved.
I'd recommend picking up a telephone and calling either Cryptic or Atari. It's obvious the in game GMs can't help based upon the response you got and the Moderators are very quick to lock these types of threads without bothering to read them since they do technically violate the Forum's TOS. If that screenshot is accurate then you're definitely getting the run around here and I sincerely feel bad for you.
Phone Number:
212-726-6500
You could also try via an online chat at this webapge:
I have heard that your counter for days played doesn't start until you actually start paying (ppl who paid for lifetimes start their counters earlier cause they paid before the free 30 days are up). thats what ive heard anyways.
I have heard that your counter for days played doesn't start until you actually start paying (ppl who paid for lifetimes start their counters earlier cause they paid before the free 30 days are up). thats what ive heard anyways.
At that point it shouldn't be a counter for days played but rathter for days paid ? That would be a whole other issue and completely make no sense at all, but i guess i shouldn't be suprised by that.
Your counter starts when you first payed for the game. So if you started playing your free 30 day trial Feb. 2nd 2010, 30 days from then when you put your credit card on your account and actually payed money to play the game, that's when it starts counting. So on Feb 2nd, 2011, you'd only be on day 335. Hope that helps
Let me raise a question to you. How many copies of sto do you have on your account? Are you an lifetime subscriber? As it appears to me you are not a LTS so your account was not paid at launch. If you have more then one copy of sto on your account it would delay your active time. The term is a bit misleading as it is not actually active time but paid time!
Based on the days you have I'd say you have 2 versions of sto on your account. So you preordered and played the advance then you had 60 free days of sto and then you began to pay for the subscription. This is when your clock started and now you have 341 days of paid gametime instead of the 400+ you would think you should have.
Brother you are not alone in this and it is not worth getting in over your head. The days will come. However if I am wrong and you have only one copy and did not miss any payments then maybe you have an argument.
I only have 396 paid days with 3 versions of sto on my account but I had to wait for payday to buy my LTS even though I had been playing in prelaunch. So about 28 of my days did not count as active time.
Forgive me my arrogance here, but my payment to cryptic studios according to my paypal account has been made on January 30th 2010 for the 1 year subscription. 30 Days trial or not wasn't free either because the game alone was around 50 bucks.
So forgive me if i m thinking that i should have a right for a 400 Day Veteran Reward as well as any lifer who paid back then. I do not have multiple accounts neithers did i use multiple versions of the game. Btw the 341.86 days subscribed for have not been changed in 3 Days either. The 12 months preorder subscribtion is about to run out in April do not ask me why April but i think it has something to with that extra time was given for to many TRIBBLE ups back in the day.
Fact is that even if you count 30 Days free time which is not free and which shouldn't have any influence of the subscribed playtime there is no way in logic that my subscribed time shows 341.86 days the third day on a row.
minus 30 days to your counter and thats your true number. as they said how lifetime worked it canced out the 30 days free and gave them there lifetime and started the counter.
minus 30 days to your counter and thats your true number. as they said how lifetime worked it canced out the 30 days free and gave them there lifetime and started the counter.
Really? huh....ok that would make sense...but how come it does not reflect properly in this case then?
it counts only days your subcribed. if you unsubbed to take a brake from the game etc that time is not counted. the timer isnt account age based but total days subbed.
it counts only days your subcribed. if you unsubbed to take a brake from the game etc that time is not counted. the timer isnt account age based but total days subbed.
Can you read your statement one more time please ? It counts only days you are subscribed ? Well i already have been subscribed for over year and i point out again a year has not 341 Days. On top of that actual playtime has nothing to do with subscription otherwhise people who don't play a day here and there get those later on free to play. That simply doesn't work that way therefor that statement makes 0 sense.
I remember a post a couple weeks or so ago, mentioning that this was a widespread issue. Particularly concerning those who had upgraded to LTS in their anniversary sale. They said that they would be looking into all those that were affected but they should also submit a ticket about it to ensure their account is reviewed.
I've read your other closed thread about having an unsatisfactory response, and the reply given to you there was that you should respond to that SAME ticket, and ask for a better response. I also remember StormShade mentioning in a post that if ever you have a problem with a response you are given to a ticket, your response should be "Demanding an Escalation" on your ticket. this would get your ticket attention from "higher ups" on the support ladder.
The reason your previous thread was closed was that you are discussing the actual problem mentioned in your ticket. This is against the forum's rules. When you were turned towards the forum by the ticketing process, I think it means that if you have problems about the Ticketing System itself, not about the reason why you're submitting the ticket in the first place.
Instead of starting more threads about your problem, I suggest you go back to your original Ticket, and respond requesting an Escalation of your problem. WishStone already told you that in your first thread. Discussing it further on the forums is more likely to get you even more "punishments".
I remember a post a couple weeks or so ago, mentioning that this was a widespread issue. Particularly concerning those who had upgraded to LTS in their anniversary sale. They said that they would be looking into all those that were affected but they should also submit a ticket about it to ensure their account is reviewed.
I've read your other closed thread about having an unsatisfactory response, and the reply given to you there was that you should respond to that SAME ticket, and ask for a better response. I also remember StormShade mentioning in a post that if ever you have a problem with a response you are given to a ticket, your response should be "Demanding an Escalation" on your ticket. this would get your ticket attention from "higher ups" on the support ladder.
The reason your previous thread was closed was that you are discussing the actual problem mentioned in your ticket. This is against the forum's rules. When you were turned towards the forum by the ticketing process, I think it means that if you have problems about the Ticketing System itself, not about the reason why you're submitting the ticket in the first place.
Instead of starting more threads about your problem, I suggest you go back to your original Ticket, and respond requesting an Escalation of your problem. WishStone already told you that in your first thread. Discussing it further on the forums is more likely to get you even more "punishments".
But there inself is the problem isn't it. The ticket clearly states to post on the forums, so to provide better information of course i copy and paste the ticket response so somebody from cryptic can look into.
So cryptic tells me via ticket go to the forums, when i do cryptic tells me via forum to write a ticket. So you get send back and forth that is irritating and frustrating alike. I will try option number 3 to me given by the Rock of love #3 and call them. I m not going to play another round of write the ticket issue resolved if you are unhappy with the resolution go post your feedback to the forum.
Um....ya know...all things being considered equal....
Is how many days yer display shows really that important?
I mean you can play the game right?
It is not that important however it be nice for the first time only mission where you can use a Shuttle to get the 400 Day reward shuttle correct. I m sure it has more and better features then the one you get for your token. I m simply saying you should get what you pay for, its not that i didn't spend any money at the c-store before either, retrain token here and there, ship upgrade ect...
So yeah while the 300 Day fireworks reward is somewhat useless to me, I do like the idea of having a shuttle craft what can be used for the weekly mission.
But there inself is the problem isn't it. The ticket clearly states to post on the forums, so to provide better information of course i copy and paste the ticket response so somebody from cryptic can look into.
So cryptic tells me via ticket go to the forums, when i do cryptic tells me via forum to write a ticket. So you get send back and forth that is irritating and frustrating alike. I will try option number 3 to me given by the Rock of love #3 and call them. I m not going to play another round of write the ticket issue resolved if you are unhappy with the resolution go post your feedback to the forum.
I tried to help, but I don't think you read what I said closely enough. In particular my Third Paragraph.
I tried to help, but I don't think you read what I said closely enough. In particular my Third Paragraph.
Yes you are right the problem might be elsewhere. In the system how tickets gets handled but then the question is are we allowed to make a huge discussion about this on the forum or will it be also just canned. I do understand there guys get alot of tickets per day you can tell by the ticket number bu then the best way is trying to figure out how to go about those tickets and where.
The grant i have about this situation is still you are asked to one thing then you do it, you are asked then to do another thing if you are not satisfied with the resolution then you do it and get penalized for it. You would think one part of this forum is to discuss issues including, bugs, technical issues ect...
There is no doubt in my mind that by so many tickets submitted per day that lots of them get canned automated responses but you have to wonder if they come around with the title issue resolved. Anyway i got what you were saying I might have to rethink the strategies on the whole topic.
Comments
Phone Number:
212-726-6500
You could also try via an online chat at this webapge:
http://www.atari.com/support/startrekonline#help
Also, in before the lock!
Ok this if fine, then i will seek help elsewhere. The ticket asked me specificly to post on the forums and when i do it is against the rules or is the information from the ticket not relevant ? Its quiet easy to make this available throughout the net, fact is i m not getting something I paid for and they are not taken it seriously. There is also no problem to spread the word about this throughout the www and put cryptic up as fraud which i don't want to do but if I keep getting that treatment of customer support there is no other choice. All i ask for is that a live person looks at the problem i have which i think i have to right to ask when I pay for this game. I don't care if it takes a week or what to resolve but I do care if I get a standart issue resolved automated answer while nothing is resolved.
Will try that tomorrow yeah the screenshot is accurate, I removed it before this thread gets closed for some other violation....
At that point it shouldn't be a counter for days played but rathter for days paid ? That would be a whole other issue and completely make no sense at all, but i guess i shouldn't be suprised by that.
Based on the days you have I'd say you have 2 versions of sto on your account. So you preordered and played the advance then you had 60 free days of sto and then you began to pay for the subscription. This is when your clock started and now you have 341 days of paid gametime instead of the 400+ you would think you should have.
Brother you are not alone in this and it is not worth getting in over your head. The days will come. However if I am wrong and you have only one copy and did not miss any payments then maybe you have an argument.
I only have 396 paid days with 3 versions of sto on my account but I had to wait for payday to buy my LTS even though I had been playing in prelaunch. So about 28 of my days did not count as active time.
So forgive me if i m thinking that i should have a right for a 400 Day Veteran Reward as well as any lifer who paid back then. I do not have multiple accounts neithers did i use multiple versions of the game. Btw the 341.86 days subscribed for have not been changed in 3 Days either. The 12 months preorder subscribtion is about to run out in April do not ask me why April but i think it has something to with that extra time was given for to many TRIBBLE ups back in the day.
Fact is that even if you count 30 Days free time which is not free and which shouldn't have any influence of the subscribed playtime there is no way in logic that my subscribed time shows 341.86 days the third day on a row.
Is how many days yer display shows really that important?
I mean you can play the game right?
Really? huh....ok that would make sense...but how come it does not reflect properly in this case then?
Can you read your statement one more time please ? It counts only days you are subscribed ? Well i already have been subscribed for over year and i point out again a year has not 341 Days. On top of that actual playtime has nothing to do with subscription otherwhise people who don't play a day here and there get those later on free to play. That simply doesn't work that way therefor that statement makes 0 sense.
I've read your other closed thread about having an unsatisfactory response, and the reply given to you there was that you should respond to that SAME ticket, and ask for a better response. I also remember StormShade mentioning in a post that if ever you have a problem with a response you are given to a ticket, your response should be "Demanding an Escalation" on your ticket. this would get your ticket attention from "higher ups" on the support ladder.
The reason your previous thread was closed was that you are discussing the actual problem mentioned in your ticket. This is against the forum's rules. When you were turned towards the forum by the ticketing process, I think it means that if you have problems about the Ticketing System itself, not about the reason why you're submitting the ticket in the first place.
Instead of starting more threads about your problem, I suggest you go back to your original Ticket, and respond requesting an Escalation of your problem. WishStone already told you that in your first thread. Discussing it further on the forums is more likely to get you even more "punishments".
But there inself is the problem isn't it. The ticket clearly states to post on the forums, so to provide better information of course i copy and paste the ticket response so somebody from cryptic can look into.
So cryptic tells me via ticket go to the forums, when i do cryptic tells me via forum to write a ticket. So you get send back and forth that is irritating and frustrating alike. I will try option number 3 to me given by the Rock of love #3 and call them. I m not going to play another round of write the ticket issue resolved if you are unhappy with the resolution go post your feedback to the forum.
It is not that important however it be nice for the first time only mission where you can use a Shuttle to get the 400 Day reward shuttle correct. I m sure it has more and better features then the one you get for your token. I m simply saying you should get what you pay for, its not that i didn't spend any money at the c-store before either, retrain token here and there, ship upgrade ect...
So yeah while the 300 Day fireworks reward is somewhat useless to me, I do like the idea of having a shuttle craft what can be used for the weekly mission.
I tried to help, but I don't think you read what I said closely enough. In particular my Third Paragraph.
If you hit the Question Mark, and select a Bug Report, rather than the GM Ticket option, you may get better results.
Yes you are right the problem might be elsewhere. In the system how tickets gets handled but then the question is are we allowed to make a huge discussion about this on the forum or will it be also just canned. I do understand there guys get alot of tickets per day you can tell by the ticket number bu then the best way is trying to figure out how to go about those tickets and where.
The grant i have about this situation is still you are asked to one thing then you do it, you are asked then to do another thing if you are not satisfied with the resolution then you do it and get penalized for it. You would think one part of this forum is to discuss issues including, bugs, technical issues ect...
There is no doubt in my mind that by so many tickets submitted per day that lots of them get canned automated responses but you have to wonder if they come around with the title issue resolved. Anyway i got what you were saying I might have to rethink the strategies on the whole topic.