It's weird, because my roommate has STO as well, but the Galaxy-X doesn't appear for claiming on the C-Store for him anymore (he already bought it a long time ago, but discharged it and intended to reclaim it later). Anyone else have this problem?
Make sure you have an open ship slot. Idk if I was crazy or what, but I had all of my ship slots full and a lot of the c-store ships wouldn't show up in the store. The ones that were there said something to the effect that my ships slots were all taken.
As soon as I got rid of an old ship, there were all back when I opened the C-Store again,
This isn't entirely true. I've discharged both the Connie, and the NX and have been able to reclaim it later on the same character. So not all ships follow that premise.
However, I did just have an issue where I had a bug with the Intrepid Refit.. It wouldn't let me change the bridge to it. I have all of the Fed bridge packs and had had it set to one of the alternate bridges before. Some time back, it got bugged and would only let me access the standard bridge.
Thinking that it was the ship, I decommed it, then tried to reclaim it and was unable to. I had to buy it again on the C-Store. (It fixed the bridge bug, but I'm out another 1200 AP for it... sigh)
My roommate said that the ship isn't appearing at all... even for sale for more Atari tokens now. I've seen him discharge it and get it again later numerous times (attempting to make it useful compared to the refit to no avail a few times). Now that they're finally fixing it, now it's gone for him. Bummer.
Oh, he submitted a bug report. Maybe that'll help. For the record, yes, once you buy it, it's yours to claim on all eligibile characters, forever. Supposedly.
One last thing... anyone know if the changes to the Galaxy X are live yet?
I had this issue in the past. From the time it was first added until the time they changed from C-store points to Atari tokens, the Galaxy-X and a couple other items weren't showing up in the C-store on any of my characters. I'd assumed that was fixed, since everything shows up properly now.
This isn't entirely true. I've discharged both the Connie, and the NX and have been able to reclaim it later on the same character. So not all ships follow that premise.
However, I did just have an issue where I had a bug with the Intrepid Refit.. It wouldn't let me change the bridge to it. I have all of the Fed bridge packs and had had it set to one of the alternate bridges before. Some time back, it got bugged and would only let me access the standard bridge.
Thinking that it was the ship, I decommed it, then tried to reclaim it and was unable to. I had to buy it again on the C-Store. (It fixed the bridge bug, but I'm out another 1200 AP for it... sigh)
Saith
I'm pretty sure the VA level ships (Galaxy, Intrepid, and Defiant) refits are claimed via the Ship store in ESD, not the C-Store, once purchased. If you decommission one of those ships, just go back to ESD and get another free one. I have no idea why the purchase button isn't blanked out once you get the ship for an account, because there's absolutely no reason to have to purchase them again.
I'm pretty sure the VA level ships (Galaxy, Intrepid, and Defiant) refits are claimed via the Ship store in ESD, not the C-Store, once purchased. If you decommission one of those ships, just go back to ESD and get another free one. I have no idea why the purchase button isn't blanked out once you get the ship for an account, because there's absolutely no reason to have to purchase them again.
I'm pretty sure the VA level ships (Galaxy, Intrepid, and Defiant) refits are claimed via the Ship store in ESD, not the C-Store, once purchased. If you decommission one of those ships, just go back to ESD and get another free one. I have no idea why the purchase button isn't blanked out once you get the ship for an account, because there's absolutely no reason to have to purchase them again.
True, unless the ship was obtained by the VA token, then you would still be able to buy it.(and would not be replaceable if discharged, except by buying it or grinding emblems).
It's weird, because my roommate has STO as well, but the Galaxy-X doesn't appear for claiming on the C-Store for him anymore (he already bought it a long time ago, but discharged it and intended to reclaim it later). Anyone else have this problem?
Just to be sure, he's looking under "Special unlocks" and not "ships"?
I'm pretty sure the VA level ships (Galaxy, Intrepid, and Defiant) refits are claimed via the Ship store in ESD, not the C-Store, once purchased. If you decommission one of those ships, just go back to ESD and get another free one. I have no idea why the purchase button isn't blanked out once you get the ship for an account, because there's absolutely no reason to have to purchase them again.
I know you claim them at ESD. The ships were grayed out with a pop-up text stating I already owned the ship, even tho it had already been decommissioned. It would not let me reclaim it. That was when I purchased it again.
I know you claim them at ESD. The ships were grayed out with a pop-up text stating I already owned the ship, even tho it had already been decommissioned. It would not let me reclaim it. That was when I purchased it again.
Peace
Oh, I see. Did you send in a ticket before (or after) re-purchasing? if you purchased the Intrepid Refit (or any of the other refits) from the C-Store, you shouldn't have to repurchase them from the C-store again on your account.
EDIT: I'd certainly write in a ticket, as I just tried this with the tactical escort refit. I got one, discharged it, and went back and was able to get a new one with no problems from the ESD requisition officer.
Oh, I see. Did you send in a ticket before (or after) re-purchasing? if you purchased the Intrepid Refit (or any of the other refits) from the C-Store, you shouldn't have to repurchase them from the C-store again on your account.
EDIT: I'd certainly write in a ticket, as I just tried this with the tactical escort refit. I got one, discharged it, and went back and was able to get a new one with no problems from the ESD requisition officer.
Well, I'm hesitant to, as I know they have a "no refunds" policy... but you're right, they need to be made aware that there was an issue.
Well, I'm hesitant to, as I know they have a "no refunds" policy... but you're right, they need to be made aware that there was an issue.
Thanks for the response.
Peace
Yeah, but that policy honestly shouldn't apply to something you purchased and through no fault of your own was bugged/broke.. You're not the only one with the issue, though. There was someone else I replied to in a different thread who had the same problem with a ship he purchased on the C-store being greyed out at ship requisitions. The more people they know about who are experiencing this, maybe it'll make it easier to track down.
Comments
As soon as I got rid of an old ship, there were all back when I opened the C-Store again,
and check them carefully as there is lots of stuff and its very easy to overlook it.
You certainly can. You have to discharge the previous one before you can claim it again. I have claimed my ship numerous times.
This isn't entirely true. I've discharged both the Connie, and the NX and have been able to reclaim it later on the same character. So not all ships follow that premise.
However, I did just have an issue where I had a bug with the Intrepid Refit.. It wouldn't let me change the bridge to it. I have all of the Fed bridge packs and had had it set to one of the alternate bridges before. Some time back, it got bugged and would only let me access the standard bridge.
Thinking that it was the ship, I decommed it, then tried to reclaim it and was unable to. I had to buy it again on the C-Store. (It fixed the bridge bug, but I'm out another 1200 AP for it... sigh)
Saith
Oh, he submitted a bug report. Maybe that'll help. For the record, yes, once you buy it, it's yours to claim on all eligibile characters, forever. Supposedly.
One last thing... anyone know if the changes to the Galaxy X are live yet?
Yes they are.
I'm pretty sure the VA level ships (Galaxy, Intrepid, and Defiant) refits are claimed via the Ship store in ESD, not the C-Store, once purchased. If you decommission one of those ships, just go back to ESD and get another free one. I have no idea why the purchase button isn't blanked out once you get the ship for an account, because there's absolutely no reason to have to purchase them again.
Word 'em Up on the Level
True, unless the ship was obtained by the VA token, then you would still be able to buy it.(and would not be replaceable if discharged, except by buying it or grinding emblems).
Just to be sure, he's looking under "Special unlocks" and not "ships"?
... very obscure place to put it. :P
I know you claim them at ESD. The ships were grayed out with a pop-up text stating I already owned the ship, even tho it had already been decommissioned. It would not let me reclaim it. That was when I purchased it again.
Peace
Oh, I see. Did you send in a ticket before (or after) re-purchasing? if you purchased the Intrepid Refit (or any of the other refits) from the C-Store, you shouldn't have to repurchase them from the C-store again on your account.
EDIT: I'd certainly write in a ticket, as I just tried this with the tactical escort refit. I got one, discharged it, and went back and was able to get a new one with no problems from the ESD requisition officer.
Well, I'm hesitant to, as I know they have a "no refunds" policy... but you're right, they need to be made aware that there was an issue.
Thanks for the response.
Peace
Yeah, but that policy honestly shouldn't apply to something you purchased and through no fault of your own was bugged/broke.. You're not the only one with the issue, though. There was someone else I replied to in a different thread who had the same problem with a ship he purchased on the C-store being greyed out at ship requisitions. The more people they know about who are experiencing this, maybe it'll make it easier to track down.