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Missing Admiralty Ship on one character

I have unlocked the Assimulated Cruiser admiralty card on my account. One character I just unlocked the Admiralty system on can't claim the card. It says the character already has it but does not.
I contacted support and the result is bug found but told to post this on the forums instead of it getting fixed.
___________________

"There is no problem in the universe that can't be solved with a bribe, a paid assassin, or an overpowered fighter." - Chubain from Jumpgate Evolution

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    inferiorityinferiority Member Posts: 4,112 Arc User
    I have unlocked the Assimulated Cruiser admiralty card on my account. One character I just unlocked the Admiralty system on can't claim the card. It says the character already has it but does not.
    If you got the account unlock, it was from the First Contact Day giveaway in 2016.
    The 'claim' from the Z-Store doesn't go to your Admiralty Roster immediately, but instead appears as a box in your Inventory, which could even have been moved to your bank. It might be worth having a look for this box:
    59dwu897d5ec.jpg
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
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    darthstormstrikedarthstormstrike Member Posts: 771 Arc User
    I have unlocked the Assimulated Cruiser admiralty card on my account. One character I just unlocked the Admiralty system on can't claim the card. It says the character already has it but does not.
    If you got the account unlock, it was from the First Contact Day giveaway in 2016.
    The 'claim' from the Z-Store doesn't go to your Admiralty Roster immediately, but instead appears as a box in your Inventory, which could even have been moved to your bank. It might be worth having a look for this box:
    59dwu897d5ec.jpg

    Already checked that but not in inventory. But got it from the FC Day 2016
    ___________________

    "There is no problem in the universe that can't be solved with a bribe, a paid assassin, or an overpowered fighter." - Chubain from Jumpgate Evolution
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    inferiorityinferiority Member Posts: 4,112 Arc User
    Already checked that but not in inventory.
    Checked your bank too?
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
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    darthstormstrikedarthstormstrike Member Posts: 771 Arc User
    Already checked that but not in inventory.
    Checked your bank too?


    Yes and so did support.
    ___________________

    "There is no problem in the universe that can't be solved with a bribe, a paid assassin, or an overpowered fighter." - Chubain from Jumpgate Evolution
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    inferiorityinferiority Member Posts: 4,112 Arc User
    edited February 21
    I have unlocked the Assimulated Cruiser admiralty card on my account.
    You are looking for the Assimilated Assault Cruiser, and not just an Assimilated Cruiser?
    It should be down near the bottom of your list.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
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    jivedutchjivedutch Member Posts: 357 Arc User
    I have the same issue on one of my characters ..
    Unable to claim it from the promotions , no box in inventory of bank, no ship in the admiralty list.
    Attached printscreen of the affected character

    As this is an old Temporal Recruit on my account, i suspect something happened with the item box in the past .. and the ship card was not attached to the admiralty list at the time.
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