I know that this is frustrating for many of you, but rudeness is not allowed and will not be tolerated. Please, remain civil. Thank you.
Star Trek Online Volunteer Community Moderator and Resident She-Wolf
Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
Hey gang - don't want to send too many "we have no update" updates, but just to keep you informed, the team is still working hard on trying to pinpoint the best way to fix this issue, which is affecting all Cryptic games right now. Hopefully some good news today.
Star Trek Online Volunteer Community Moderator and Resident She-Wolf
Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
I was in most of the day yesterday (various exits, restarts, etc.) -- Last night, the client updated itself, anew patch, and now it won't connect at all. I tried again late last night, another patch, and no joy. This morning, a large patch, still no go.
Exactly what happened to me. CasualSAb has a video out, showing how to correct the files and play the game. But it will only work if you can actually get the launcher open. But of course, Cryptic keeps pushing out the broken patch, clogging the system, so that many of us cannot even connect to open the launcher now.
FYI, messing with the game files is against the TOS.
Me making a $50 purchase to play with over this long weekend and not being able to play due to a series of faulty patches is against my TOS. Just civilly saying.
Customer Service 101: Never tell a paying customer to "relax" when services are not being rendered.
I'm a 10+ year veteran of STO - thousands spent. I'm also a developer, so I know when things get bad sometimes it gets worse before it gets better. I also make sure my moderators don't say things that just frustrate people more. They help or don't say anything. It's okay for customers to vent, that's partly why forums exist. Many here made plans to spend time on this game on enjoy. That's not happening, right? Still many, like me are sticking around, hoping it gets working soon. So help people stick around, not "relax", because that will make them want to go away and play something else and most importantly: spend $$$ somewhere else. Pretty sure Cryptic isn't interested in that outcome, right?
i am sure that they are as frustrated as we are as it is affecting all of their games. figure out where we are on their list of top grossing games, and you will have a timeline for when STO will be fixed.
Customer Service 101: Never tell a paying customer to "relax" when services are not being rendered.
I'm a 10+ year veteran of STO - thousands spent. I'm also a developer, so I know when things get bad sometimes it gets worse before it gets better. I also make sure my moderators don't say things that just frustrate people more. They help or don't say anything. It's okay for customers to vent, that's partly why forums exist. Many here made plans to spend time on this game on enjoy. That's not happening, right? Still many, like me are sticking around, hoping it gets working soon. So help people stick around, not "relax", because that will make them want to go away and play something else and most importantly: spend $$$ somewhere else. Pretty sure Cryptic isn't interested in that outcome, right?
Ok, I don't think any of that is necessary. Let's head this off before it escalates. We are aware that everyone is frustrated and people will natually want to vent their frustrations. We do appreciate everyone's patience while the issue is tracked down and corrected. We want everyone to be able to enjoy their weekend gaming. 😊
Star Trek Online Volunteer Community Moderator and Resident She-Wolf
Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
Hey gang - don't want to send too many "we have no update" updates, but just to keep you informed, the team is still working hard on trying to pinpoint the best way to fix this issue, which is affecting all Cryptic games right now. Hopefully some good news today.
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch." "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
Passion and Serenity are one.
I gain power by understanding both.
In the chaos of their battle, I bring order.
I am a shadow, darkness born from light.
The Force is united within me.
Client still crashing. And patching is running every time I start launcher.
At least change the error message - I suggest "We still working. Enjoy our pick of music meanwhile" and then open YouTube music radio.
I'll give you, one piece of advice, use the replicator, glasshouse Cheateau Picard will calm you down.
The second lieutenants are trying to fix warp core, i understand what it looks like situation with kobayashimaru.
You are the captain, treat this situation appropriately.
After hours of failure to connect, failure of the launcher to open, and multiple attempts to download the new patch released recently as the download would freeze and fail, I have now finally been able to open the game via the launcher.
I would suggest to people reading this thread to attempt to do the same, it may take a few tries, but it finally worked!
Just logged in without issue so hopefully everything is back up and working.
RIP (2022) : Officer Wilbert Mota, Corporal Charles Galloway, Detective Jason Rivera, Officer Fernando
Arroyos, Officer John Painter, K9 Jedi, K9 Maya, Deputy Constable Neil Adams, Officer Jorge
David Alvarado, Sergeant Joshua Cordell, Trooper Martin Mack, Trooper Branden Sisca,
Lieutenant William Lebo
Customer Service 101: Never tell a paying customer to "relax" when services are not being rendered.
I'm a 10+ year veteran of STO - thousands spent. I'm also a developer, so I know when things get bad sometimes it gets worse before it gets better. I also make sure my moderators don't say things that just frustrate people more. They help or don't say anything. It's okay for customers to vent, that's partly why forums exist. Many here made plans to spend time on this game on enjoy. That's not happening, right? Still many, like me are sticking around, hoping it gets working soon. So help people stick around, not "relax", because that will make them want to go away and play something else and most importantly: spend $$$ somewhere else. Pretty sure Cryptic isn't interested in that outcome, right?
carpe diem my friend.
why waste your anger here when there is much more going on world wide what would deserve your anger much more.
i had a awesome day upgrading my MTG decks with my left over cards and made a lego set i bought and watched some star trek TNG with my family.
Captains - we're back. Thank you so much for your incredible patience over the last few days. All Captains on PC will be receiving a package of an Experimental Ship Upgrade, Captain Upgrade, and Bridge Officer Upgrade as a thank you. We appreciate you.
Sorry, forgot to say this will be live on PC on Wednesday.
Star Trek Online Volunteer Community Moderator and Resident She-Wolf
Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
It's been working for me for the last several hours. I hope it is working for everyone else too. Thanks to the mods for allowing me to vent. Have an enjoyable weekend everyone.
Captains - we're back. Thank you so much for your incredible patience over the last few days. All Captains on PC will be receiving a package of an Experimental Ship Upgrade, Captain Upgrade, and Bridge Officer Upgrade as a thank you. We appreciate you.
Sorry, forgot to say this will be live on PC on Wednesday.
If it's free it's for me. Thanks for the stuff. Happy Easter and all that!
RIP (2022) : Officer Wilbert Mota, Corporal Charles Galloway, Detective Jason Rivera, Officer Fernando
Arroyos, Officer John Painter, K9 Jedi, K9 Maya, Deputy Constable Neil Adams, Officer Jorge
David Alvarado, Sergeant Joshua Cordell, Trooper Martin Mack, Trooper Branden Sisca,
Lieutenant William Lebo
Captains - we're back. Thank you so much for your incredible patience over the last few days. All Captains on PC will be receiving a package of an Experimental Ship Upgrade, Captain Upgrade, and Bridge Officer Upgrade as a thank you. We appreciate you.
Star Trek Online Volunteer Community Moderator and Resident She-Wolf
Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
Comments
Login in Launcher works, but got a new error:
After a few attemps it quits the launcher with:
Wasn't able to play since yesterday
Hope you guys fix it soon
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Your problem is hellish!!!!
Hey gang - don't want to send too many "we have no update" updates, but just to keep you informed, the team is still working hard on trying to pinpoint the best way to fix this issue, which is affecting all Cryptic games right now. Hopefully some good news today.
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
Moderation Problems/Issues? Please contact the Community Manager
Terms of Service / Community Rules and Policies / FCT
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Me making a $50 purchase to play with over this long weekend and not being able to play due to a series of faulty patches is against my TOS. Just civilly saying.
"The higher the fewer."
TOS Terms of Service
Customer Service 101: Never tell a paying customer to "relax" when services are not being rendered.
I'm a 10+ year veteran of STO - thousands spent. I'm also a developer, so I know when things get bad sometimes it gets worse before it gets better. I also make sure my moderators don't say things that just frustrate people more. They help or don't say anything. It's okay for customers to vent, that's partly why forums exist. Many here made plans to spend time on this game on enjoy. That's not happening, right? Still many, like me are sticking around, hoping it gets working soon. So help people stick around, not "relax", because that will make them want to go away and play something else and most importantly: spend $$$ somewhere else. Pretty sure Cryptic isn't interested in that outcome, right?
"The higher the fewer."
Pretty sure that was a joke, eazzie. 😏
Ok, I don't think any of that is necessary. Let's head this off before it escalates. We are aware that everyone is frustrated and people will natually want to vent their frustrations. We do appreciate everyone's patience while the issue is tracked down and corrected. We want everyone to be able to enjoy their weekend gaming. 😊
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
Moderation Problems/Issues? Please contact the Community Manager
Terms of Service / Community Rules and Policies / FCT
Facebook / Twitter / Twitch
Not all - Champions is completely unaffected.
#LegalizeAwoo
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
"We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
At least change the error message - I suggest "We still working. Enjoy our pick of music meanwhile" and then open YouTube music radio.
The second lieutenants are trying to fix warp core, i understand what it looks like situation with kobayashimaru.
You are the captain, treat this situation appropriately.
I would suggest to people reading this thread to attempt to do the same, it may take a few tries, but it finally worked!
Arroyos, Officer John Painter, K9 Jedi, K9 Maya, Deputy Constable Neil Adams, Officer Jorge
David Alvarado, Sergeant Joshua Cordell, Trooper Martin Mack, Trooper Branden Sisca,
Lieutenant William Lebo
carpe diem my friend.
why waste your anger here when there is much more going on world wide what would deserve your anger much more.
i had a awesome day upgrading my MTG decks with my left over cards and made a lego set i bought and watched some star trek TNG with my family.
why get frustrated, if i may say so, relax man
Captains - we're back. Thank you so much for your incredible patience over the last few days. All Captains on PC will be receiving a package of an Experimental Ship Upgrade, Captain Upgrade, and Bridge Officer Upgrade as a thank you. We appreciate you.
Sorry, forgot to say this will be live on PC on Wednesday.
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
Moderation Problems/Issues? Please contact the Community Manager
Terms of Service / Community Rules and Policies / FCT
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"The higher the fewer."
If it's free it's for me. Thanks for the stuff. Happy Easter and all that!
Arroyos, Officer John Painter, K9 Jedi, K9 Maya, Deputy Constable Neil Adams, Officer Jorge
David Alvarado, Sergeant Joshua Cordell, Trooper Martin Mack, Trooper Branden Sisca,
Lieutenant William Lebo
As in the 12th?
Just confirming.
Yes, as in Wednesday, April 12th. 😊
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
Moderation Problems/Issues? Please contact the Community Manager
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