I was at the ship requisition location on Earth Space Dock. It actually said "100% free" right next to the cost, but even though the coupon was in my inventory, the full amount was paid, ignoring the T6 free coupon. I want my 3000 zen back! The ship was the t6 Tellarite carrier. This was on PC.
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Your best option is to open a ticket with Customer Support, assuming you've not done so already...?
You'll need to 'log in' and then if you click the "Contact Us" link, you'll find you can create a ticket.
Remember to be polite and detailed - them support folks are people too!