test content
What is the Arc Client?
Install Arc

I tried to buy a ship using a free T6 coupon. The full 3000 zen was taken from my account!

kedranikedrani Member Posts: 36 Arc User
I was at the ship requisition location on Earth Space Dock. It actually said "100% free" right next to the cost, but even though the coupon was in my inventory, the full amount was paid, ignoring the T6 free coupon. I want my 3000 zen back! The ship was the t6 Tellarite carrier. This was on PC.
Tagged:

Comments

  • inferiorityinferiority Member Posts: 3,929 Arc User
    Unfortunately, there's nothing we can do to help you here, on the forum.
    Your best option is to open a ticket with Customer Support, assuming you've not done so already...?
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • kedranikedrani Member Posts: 36 Arc User
    I am not aware of any way to open a ticket?
  • inferiorityinferiority Member Posts: 3,929 Arc User
    edited July 2022
    kedrani wrote: »
    I am not aware of any way to open a ticket?
    Did you try the "Support" link at the top of the page?
    You'll need to 'log in' and then if you click the "Contact Us" link, you'll find you can create a ticket.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • kedranikedrani Member Posts: 36 Arc User
    I will try that! Thank you!
  • inferiorityinferiority Member Posts: 3,929 Arc User
    Glad I could point you in the right direction.
    Remember to be polite and detailed - them support folks are people too!
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
Sign In or Register to comment.