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How to communicate on the forum without getting moderated?

n0vastaronen0vastarone Member Posts: 389 Arc User
I see a lot of threads get nuked for "Cryptic Bashing" Or complaining about things.
But I gotta ask, how are players supposed to let the company/devs/whoever is in a position to actually listen and make changes know that people are unhappy, if there is nothing but censors, deletions and whatever else?

And if someone tells me, go write a support ticket. Those are largely ignored. Entirely. So how does one actually go about letting cryptic be aware, that an individual, or even a community/segment of a community is unhappy?


(Thread title changed per FCT. - BMR)
4h4uFix.pngJoin Date. Dec 2007
Post edited by baddmoonrizin on
«1345678

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    nexurulernexuruler Member Posts: 98 Arc User
    Welcome to the Chinese industry where foreign opinion means little to them.
    Been a user of Perfect World Entertainment since 2009.
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    rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,129 Community Moderator
    The issue comes up when people hide what appears to be hostile intent behind "just asking questions". Its all in how its presented.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
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    nexurulernexuruler Member Posts: 98 Arc User
    and no that's not a troll comment. Star trek Online is owned by Perfect world Entertainment and PWE is a Chinese company. PWE has a reputation for ruining most of their games (I'm looking at the shutdown to Battle of the immortals and War of the Immortals that you did PWE) causing people to wonder endlessly if their opinions really matter anymore or is PWE just money hungry regardless. so yes this topic you just made is a drop in the ocean of people who has made these comments endlessly.
    Been a user of Perfect World Entertainment since 2009.
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    rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,129 Community Moderator
    nexuruler wrote: »
    and no that's not a troll comment. Star trek Online is owned by Perfect world Entertainment and PWE is a Chinese company. PWE has a reputation for ruining most of their games (I'm looking at the shutdown to Battle of the immortals and War of the Immortals that you did PWE) causing people to wonder endlessly if their opinions really matter anymore or is PWE just money hungry regardless. so yes this topic you just made is a drop in the ocean of people who has made these comments endlessly.

    Might want to check again, as PWE was bought out by Gearbox.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
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    cheesebasketcheesebasket Member Posts: 1,099 Arc User
    I've actually gotten a response to a support ticket within 2 days when a toon i tried to make got stranded in the current (then brand new) tutorial armory. mostly because that part of the mission only registers the rifle as equipped if you manually slot it... but will fail to register if you double click to slot.

    had to remake the toon 2 times before i tried it that way, since it didn't make sense to me how a drag-and-drop would register if a double click didn't... but it just works like that.

    but that could also be because i'm a lifetimer tho Iunno
    The hamster will RULE ALLL....

    Mwahahahahahahaha
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    nexurulernexuruler Member Posts: 98 Arc User
    rattler2 wrote: »
    nexuruler wrote: »
    Might want to check again, as PWE was bought out by Gearbox.

    really? thats news to me. (I must be behind the times) ill check it out
    Been a user of Perfect World Entertainment since 2009.
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    nexurulernexuruler Member Posts: 98 Arc User
    as unlikely as it is and of course unheard of for a Chinese company to sell itself to an American company, it seems it holds truth.
    even so, gearbox hasnt made any real changes to PWEs games so far and it doesn't seem they will.
    Been a user of Perfect World Entertainment since 2009.
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    baddmoonrizinbaddmoonrizin Member Posts: 10,430 Community Moderator
    I gotta ask you to change your thread title to something less vague per the FCT. Thank you.
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
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    seaofsorrowsseaofsorrows Member Posts: 10,918 Arc User
    edited June 2022
    You would need to express your opinion on reddit. It's not a great solution, but it's the only one you have.

    I can't go into my opinion because literally everything is a violation of some rule on this board, but I will say that the issue is not all of the moderators, it's one specific person. You will need to give your opinions on a site where that person, thankfully, has no power.

    And before anyone says it, the question of rather or not feedback is considered any more or less on reddit then it is here is a different topic and starting that discussion will.. of course.. get this thread locked.
    Insert witty signature line here.
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    phoenixc#0738 phoenixc Member Posts: 5,612 Arc User
    edited June 2022
    nexuruler wrote: »
    as unlikely as it is and of course unheard of for a Chinese company to sell itself to an American company, it seems it holds truth.
    even so, gearbox hasnt made any real changes to PWEs games so far and it doesn't seem they will.

    Technically they didn't sell to an American company, the actual purchase was done by Embracer Group, which is Swedish, and they placed Cryptic under one of their subsidiaries (Gearbox) that is based in the US. That placement seems to be more for organizational convenience and possibly tax purposes, they said up front that they had no intention of replacing Cryptic's management or otherwise interfering with the company's relative autonomy.
  • Options
    leemwatsonleemwatson Member Posts: 5,368 Arc User
    I see a lot of threads get nuked for "Cryptic Bashing" Or complaining about things.
    But I gotta ask, how are players supposed to let the company/devs/whoever is in a position to actually listen and make changes know that people are unhappy, if there is nothing but censors, deletions and whatever else?

    And if someone tells me, go write a support ticket. Those are largely ignored. Entirely. So how does one actually go about letting cryptic be aware, that an individual, or even a community/segment of a community is unhappy?

    Funny, I can put a complaint across in a civil manner without resorting to bashing anyone and it never gets locked. Someone people think it's an automatic right to pile on and complain/threaten etc. If you can't be civil, that's your issue, not Cryptic's. There are people that do nothing BUT complain for the hell of it and complain about supposed wrongs done to them by staff.

    So the answer is (ALWAYS):

    Be civil
    Be respectful
    Be honest
    Be factual
    Be concise
    Be constructive in your criticism
    and finally...follow the rules of the forum!

    These are not hard rules to follow.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • Options
    baddmoonrizinbaddmoonrizin Member Posts: 10,430 Community Moderator
    I see a lot of threads get nuked for "Cryptic Bashing" Or complaining about things.
    But I gotta ask, how are players supposed to let the company/devs/whoever is in a position to actually listen and make changes know that people are unhappy, if there is nothing but censors, deletions and whatever else?

    And if someone tells me, go write a support ticket. Those are largely ignored. Entirely. So how does one actually go about letting cryptic be aware, that an individual, or even a community/segment of a community is unhappy?

    I have to admit that at first glance, I considered locking this thread for discussion of moderation. But then I read it again, and read it a third time, as I often do with seemingly "difficult" topics, and determined that this appears to be more of a sincere concern about how to communicate feedback when one is displeased.

    We literally have a thread in this subforum addressing that very thing:

    https://account.arcgames.com/en/forums/startrekonline/#/discussion/1264896/a-reminder-on-how-to-have-a-discussion/p1

    Of course, threads/posts that are Cryptic bashing are going to get "nuked." It's against the forum rules to do so, and dealt with accordingly. But just complaining about things? No. If we closed every complaint thread, there'd be very few open threads. You might notice, though, that the complaint threads that do stay open are the ones where civil discussion is going on. When a thread devolves into bashing and unconstructive criticism, though, then it will end up getting locked. And if you find yourself getting "censored, deleted, and whatever else," you might want to consider what you said and/or how you said it, because chances are you violated a rule. So, my best advice is don't let it go there.

    One can still express displeasure without being rude. If you find it difficult to do so, then perhaps this forum community isn't for you.


    You would need to express your opinion on reddit. It's not a great solution, but it's the only one you have.

    I can't go into my opinion because literally everything is a violation of some rule on this board, but I will say that the issue is not all of the moderators, it's one specific person. You will need to give your opinions on a site where that person, thankfully, has no power.

    And before anyone says it, the question of rather or not feedback is considered any more or less on reddit then it is here is a different topic and starting that discussion will.. of course.. get this thread locked.

    Literally, two moderators have commented in this very thread and it has not been locked. Not "everything" is a violation of some rule. And sea, since when have you NOT been able to go into your opinion? As I recall, you're one of the most opinionated forum users we have, and have never held them back before.
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
    Want the latest information on Star Trek Online?
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    darkbladejkdarkbladejk Member Posts: 3,732 Community Moderator
    Make that 3 mods that have commented after this post without it being locked.

    99% of the threads I have had to close over the years have been because of how something was said and not per say what was said. People are free to voice their concerns, likes/dislikes, and issues with the game so long as it's done so in a respectful and civil manor.

    If someone comes on here to say they dislike a particular system such as re-engineering and lay out logical reasons such as: "I dislike re-engineering as it is now as I feel it's too limited. We can't pick our mods even at higher dil cost, and we can't re-engineer things like warp cores and many other items" That is a valid post. If someone comes on and every other part of their post is some 4 letter insult against cryptic in 30 different languages and talking about how they think the company sucks or something along those lines, in addition to their complaints about re-engineer, it's going to get locked. Reason it's going to get locked is because you're not presenting anything constructive, you're posting a rage filled rant. Not every decision Cryptic makes is going to be popular and they're well aware of that. However if folks have issues with the game or a decision made, there is a right way and a wrong way to voice that frustration.

    Plenty of times myself and the other mods have voiced frustrations to Kael and among ourselves. I've voiced my annoyance at certain things to some of the QA guys a few times when reporting bugs. In those instances they have been willing to listen because it was done so in a constructive manor.

    Problem comes when people try to hide an obvious rant behind the "I'm just giving criticism" excuse. If people want to give criticism there is a right way and a wrong way to do that. If people feel they're getting modded into oblivion, then as my cohort suggested above, they may wish to step back and ask themselves what they've said and how they've said it. If they're unsure and wish to contest moderation they feel was merited out unfairly, they can always message one of the team or Kael directly to make an appeal.
    You would need to express your opinion on reddit. It's not a great solution, but it's the only one you have.

    I can't go into my opinion because literally everything is a violation of some rule on this board, but I will say that the issue is not all of the moderators, it's one specific person. You will need to give your opinions on a site where that person, thankfully, has no power.

    And before anyone says it, the question of rather or not feedback is considered any more or less on reddit then it is here is a different topic and starting that discussion will.. of course.. get this thread locked.

    bruh, since when have you of all people ever been afraid to voice an opinion on here? I've seen you pop into threads plenty of times to drop a note and dash with no issues.

    Contrary to popular belief we mods don't sit around all day twirling our ban hammers like we're Thor's apprentices waiting to take someone out. Unless it's a spam bot in which case we nuke those with extreme prejudice and have a point counter for whoever nukes the most bots, but that's a completely different ballgame. :D
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
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    fleetcaptain5#1134 fleetcaptain5 Member Posts: 4,893 Arc User
    I thought Trendy was the only one with a real ban hammer.

    Didn't she take it with her? Or did she leave it so you guys can all dance around it while singing mysterious songs? ;)
    [4:46] [Combat {self}] Your Haymaker deals 23337 (9049) Physical Damage(Critical) to Spawnmother

    [3/25 10:41][Combat (Self)]Your Haymaker deals 26187 (10692) Physical Damage(Critical) to Orinoco.
  • Options
    fleetcaptain5#1134 fleetcaptain5 Member Posts: 4,893 Arc User
    valoreah wrote: »
    leemwatson wrote: »
    [Be civil
    Be respectful
    Be honest
    Be factual
    Be concise
    Be constructive in your criticism
    and finally...follow the rules of the forum!

    I have been here long enough to say with absolute certainty that this is not always true. I have seen many a constructive, civil threads get locked in my time here.

    It is also my experience that on some occasions, stronger wording or tone is warranted. When civil request after civil request after civil request politely asking for changes and/or fixing of longstanding issues seems to fall on deaf ears, stronger wording is needed to get a point across.

    These forums seem to be for affirmation and praise only. I could say more in a very polite, civil way, however there is not much point. The thread would get locked and my post edited anyway.

    On the other hand, I've been here for quite some time as well and I've never had one of my threads locked without wanting it.

    Literally the only times I remember was when I asked for it myself years ago (people were making all sorts of insinuations about playing Caitians when I asked for clothing to be made available for all genders) and when people were responding in threads that were years old.

    I believe that the complaints about locking threads are exaggerated. Likewise, I've never felt that I could not share my thoughts or criticise a decision. I've done so even in stronger wording, like when they removed the Borg ground missions from the random rotation, removed the exploration clusters and a few other things. None of those comments were even ever moderated.


    Don't get me wrong, but it's a bit too easy for people to claim they aren't allowed to share their unhappiness here when there is clear evidence that the opposite is true.
    [4:46] [Combat {self}] Your Haymaker deals 23337 (9049) Physical Damage(Critical) to Spawnmother

    [3/25 10:41][Combat (Self)]Your Haymaker deals 26187 (10692) Physical Damage(Critical) to Orinoco.
  • Options
    theboxisredtheboxisred Member Posts: 457 Arc User
    I see a lot of threads get nuked for "Cryptic Bashing" Or complaining about things.
    But I gotta ask, how are players supposed to let the company/devs/whoever is in a position to actually listen and make changes know that people are unhappy, if there is nothing but censors, deletions and whatever else?

    And if someone tells me, go write a support ticket. Those are largely ignored. Entirely. So how does one actually go about letting cryptic be aware, that an individual, or even a community/segment of a community is unhappy?

    These kinds of questions are the natural response in any environment in which one class is permitted to take actions under a system of rules that state that no evidence may be presented against them.

    In defense of Cryptic/Mods I must point out that this is not exclusive to their forums. All throughout our culture people are held "hostage" by those who would shoot the messenger rather than acknowledge the message. There is a centuries long history of exactly this kind of behavior and today, well, we're all basically born into it.

    George Carlin even wrote a bit on this very topic, though on a MUCH smaller scale. He pointed out that our parents have a list of words that we're not supposed to say, but they never give us the list! We have to find out through trial and error what we can and can't say.

    He's correct. Oh, sure, there are the big obvious words and topics we're not supposed to use/discuss. It gets more difficult to navigate, however, when we are also somehow expected to predict how someone else will project their own interpretation onto our words without even bothering to ask for clarification before taking action.

    Ultimately all we can do is try to communicate our concerns and hope that they find a receptive ear. You miss 100% of the shots that you don't take, after all...
  • Options
    fleetcaptain5#1134 fleetcaptain5 Member Posts: 4,893 Arc User
    valoreah wrote: »
    Don't get me wrong, but it's a bit too easy for people to claim they aren't allowed to share their unhappiness here when there is clear evidence that the opposite is true.

    This is extraordinarily easy to say when any evidence to the contrary has been edited out of existence or hidden from view.

    How so?

    You literally said:
    These forums seem to be for affirmation and praise only.

    That is simply not true. Even if posts critical of Cryptic have been removed in the past (which I won't deny), that's no evidence that we are only allowed to praise Cryptic, the Devs, the community manager or whatever.
    [4:46] [Combat {self}] Your Haymaker deals 23337 (9049) Physical Damage(Critical) to Spawnmother

    [3/25 10:41][Combat (Self)]Your Haymaker deals 26187 (10692) Physical Damage(Critical) to Orinoco.
  • Options
    fleetcaptain5#1134 fleetcaptain5 Member Posts: 4,893 Arc User
    That's one way to understand why there is no contradiction indeed.

    Alternatively, look at the word 'only' in your statement Valoreah.

    It is one thing to complain about removal of posts or threads. It's a giant leap from there to take the position that 'only praise and affirmation' are welcome here.
    [4:46] [Combat {self}] Your Haymaker deals 23337 (9049) Physical Damage(Critical) to Spawnmother

    [3/25 10:41][Combat (Self)]Your Haymaker deals 26187 (10692) Physical Damage(Critical) to Orinoco.
  • Options
    rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,129 Community Moderator
    Unless it's a spam bot in which case we nuke those with extreme prejudice and have a point counter for whoever nukes the most bots, but that's a completely different ballgame. :D

    Wait we have a point counter? *gasp*
    I thought Trendy was the only one with a real ban hammer.

    Didn't she take it with her? Or did she leave it so you guys can all dance around it while singing mysterious songs? ;)

    No. Trendy did not have the Ban Hammer. She had...



    the Ban'leth




    I'll have to ask Kael sometime if he inherrited the legendary Ban'leth from Trendy...
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
  • Options
    orangenee#2931 orangenee Member Posts: 837 Arc User
    This place doesn't know the meaning of the word ban hammer. It's a veritable paradise, even the ruthless modding entity BMR is perfectly forgiving.

    However over on another Cryptic product's forum.......sterile is the word I'd use, why? Aside from the various large ban waves (one of which was due to a glitch they didn't patch for six months despite knowing of it since it was introduced), any dissent over there is crushed in short order.

    There is a way of complaining that doesn't have a need for calling our lovely hosts "buffoons", though one or two might want to think about not openly declaring us glorified ATMs.
  • Options
    baddmoonrizinbaddmoonrizin Member Posts: 10,430 Community Moderator
    Ruthless?? 😳
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
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    jonsillsjonsills Member Posts: 10,395 Arc User
    Ruthless?? 😳
    Do you have a Ruth?
    Lorna-Wing-sig.png
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    questeriusquesterius Member Posts: 8,391 Arc User
    jonsills wrote: »
    Ruthless?? 😳
    Do you have a Ruth?

    That's easily fixed. Message kael to let Human resources hire someone named Ruth, regardless of the qualifications.
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • Options
    baddmoonrizinbaddmoonrizin Member Posts: 10,430 Community Moderator
    jonsills wrote: »
    Ruthless?? 😳
    Do you have a Ruth?

    I suppose I am without a Ruth to speak of. 😞
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
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