Last night, I made a comment (well, a few comments) about internet rage cycles and how, psychologically, we feed off each other when we're upset. Seen a few comments this morning that make me think I did a terrible job explaining what I meant, so let me try again.
I said several times that people's concerns or reasons they might be upset with us or STO are valid. You are absolutely allowed to be upset at decisions we make, and I had no intention of dismissing those. The question I was asked is "why does it feel like STO is always TRIBBLE new players?" I answered that literally - it feels that way because of the internet. You get upset, validly, at a decision we make. While you're upset, you seek out other folks who are upset. And one person, emotionally, posts something dramatic and all encompassing, like "Cryptic doesn't care about new players." While being upset at a decision is valid, that statement, that Cryptic doesn't care about new players, is untrue. But, because we're upset, it *feels* true and it starts to propagate.
Then the people who read that comment start to comment the same thing, and it gets picked up, and starts to snowball until someone is angrily tweeting about how Cryptic has a conspiracy to drive players away or something. And this is the industry that bs artists thrive on.
You ever gone on YouTube and seen a video with a title like, "DISCOVERY A FAILURE! KURTZMAN GETTING FIRED?" Those are untrue, but those people are trying to make money off of being the first person to say something, to grab a rage swell so they can make money off hits.
Again, this doesn't mean that whatever you were upset about isn't valid. You are absolutely ok to not be ok with decisions we make. I was just cautioning against getting caught in the rage spirals that lead to real world hurt. Our brains are wired for community and for emotion, and it's incredibly easy for a desire to connect to be filled by a community of negativity. It's not a huge problem for STO, and we don't have the kind of click-bait problem that larger communities have, but it's still something to look out for. That's all.
I do want to apologize to anyone who thought I was targeting them or dismissing their concerns. Wasn't my intent, but doesn't make it feel better.