Problem with reclaiming event ships

alleoerm · December 2021

Hello,

I have a problem with reclaiming several ships from past events, that I've already finished. Krenim Science Vessel is one of them.
This ship is already claimed on atleast two of my characters. When I try to claim that ship there is popup saying, that I have to finish Event reputation project on other charcter.

keepcalmchiveon · December 2021

if you can provide screens of the issue and toon you are trying to claim on, it may aid the process in finding out why.

alleoerm · December 2021

Here it is

inferiority · December 2021

That error message might appear for a number of reasons:

You already have the ship, boxed, in your Inventory;
You already have the ship, boxed, in your Bank;
You already have the ship in your Roster;
You already have the ship in your Dry TRIBBLE;
You did not complete the 6th Anniversary Event (in 2016) and have acquired the ship on other characters via other means - e.g. Phoenix Box.

I'd suggest a thorough investigation of options 1 through 4.

keepcalmchiveon · December 2021

thanks for posting the pic...

follow the advice from inferiority.

inferiority · December 2021

keepcalmchiveon wrote: »

follow the advice from inferiority.

Yes, follow the advice from Inferiority...

...he is a font of knowledge...

alleoerm · December 2021

Hello,
Thanks everyone. After searching for boxed ship it was found in Bank.

inferiority · December 2021

You can all now marvel at my splendifferously towering intillekt...

alyxvixen · January 8

I'm having the same issue with multiple ships, I have done the events for S'torr, Fe'Rang, The Plesh Tral Raider, the Risian Corvette, Risian Weather Control ship, the Vorgon Ytijara Dreadnaught Cruiser and the Vorgon Ryn'kodan Carrier. And I can no longer claim them on ANY of them for any of my characters. I can't even FIND some of them. I have characters who use the mentioned ships.

And no, they don't have them boxed in their bank, inventory, drydock or roster.

inferiority · January 8

alyxvixen#3895 wrote: »

I have characters who use the mentioned ships.
And no, they don't have them boxed in their bank, inventory, drydock or roster.

Have you been incredibly lucky and obtained any of the ships via Epic Phoenix Tokens?

No? Then be absolutely sure you obtained the ships via the relevant Winter/Summer/Anniversary event and that the ship isn't in your Inventory, Bank, Roster or Drydock.
Your best option now, is to take screenshots showing the ships in use on the other characters, and screenshots showing them as unreclaimable on other characters and file a ticket with Customer Support giving full descriptive details of the issue as they'll likely be the only people that will be able to help you.
Make sure to give them as much detail as possible and, above all, be polite with them. Their job isn't easy and it may seem like it should be obvious to us here on the forum what needs to be done, but they have certain procedures they have to follow and it may seem tedious to us.

westmetals · January 9

inferiority wrote: »

alyxvixen#3895 wrote: »

I have characters who use the mentioned ships.
And no, they don't have them boxed in their bank, inventory, drydock or roster.

Have you been incredibly lucky and obtained any of the ships via Epic Phoenix Tokens?

No? Then be absolutely sure you obtained the ships via the relevant Winter/Summer/Anniversary event and that the ship isn't in your Inventory, Bank, Roster or Drydock.
Your best option now, is to take screenshots showing the ships in use on the other characters, and screenshots showing them as unreclaimable on other characters and file a ticket with Customer Support giving full descriptive details of the issue as they'll likely be the only people that will be able to help you.
Make sure to give them as much detail as possible and, above all, be polite with them. Their job isn't easy and it may seem like it should be obvious to us here on the forum what needs to be done, but they have certain procedures they have to follow and it may seem tedious to us.

Also make sure the characters do not have full ship rosters.

(If your ship roster is full, you can't claim ANY ships from anywhere.)

alyxvixen · January 9

inferiority wrote: »

alyxvixen#3895 wrote: »

I have characters who use the mentioned ships.
And no, they don't have them boxed in their bank, inventory, drydock or roster.

Have you been incredibly lucky and obtained any of the ships via Epic Phoenix Tokens?

No? Then be absolutely sure you obtained the ships via the relevant Winter/Summer/Anniversary event and that the ship isn't in your Inventory, Bank, Roster or Drydock.
Your best option now, is to take screenshots showing the ships in use on the other characters, and screenshots showing them as unreclaimable on other characters and file a ticket with Customer Support giving full descriptive details of the issue as they'll likely be the only people that will be able to help you.
Make sure to give them as much detail as possible and, above all, be polite with them. Their job isn't easy and it may seem like it should be obvious to us here on the forum what needs to be done, but they have certain procedures they have to follow and it may seem tedious to us.

I found them by chance, I had overlooked the event tab in the Journal (and its Reclaim Rewards button) and had checked the Event Rep store instead. You'd think having a few thousand hours in STO, I'd remember about it...

Problem with reclaiming event ships

Comments