Hey folks, Kael here. I wanted to chat with everyone, especially as we continue to move into this new era of Trek content, and remind you all that everyone on this forum is a human being that you are interacting with. We've had a lot of passionate discussions over the past few years, and a lot of moderator actions and warnings having to be handed out that shouldn't have been necessary. So let's talk a little bit about how we should all be behaving on this forum (and online in general, really.).
When you're in a conversation online, it is very easy to forget the humanity of the participants. The other person is just an image and a made up name, so it's very easy to boil them down into just the things you don't like. (This is also true of folks you can't interact with normally, like the creatives of Star Trek or the developers of Star Trek Online.) The best approach is to imagine your conversation happening in the real world. Read what you've just typed, out loud, to yourself or to a friend if you need. Imagine yourself in the other person's shoes. If you find that the statement has made you mad, or upset, it's probably best to rephrase.
"I feel" statements are really important, here. We have a tendency, especially in our wonderful nerd community, to jump to all or nothing, blanket statements that, while they may describe how we feel, don't contribute anything to an actual discussion except get an emotional response out of other users. For example: "[Star Trek Show] is hot trash," is a declarative, universal statement that does nothing but inspire anger in folks who DO like that show. "I don't like, [Star Trek Show] because [reasons]," is a discussion, and one that can be had, civilly.
I'm a firm believer in the "remove the problem," method of Community Management. As we move forward, folks who can't contribute civilly will be asked to not contribute at all. Whether this means warnings or bans will depend on the situation, but there is a lovely community here on the forums, and I'm sure you are as sick as I am of having it drowned out in wars over things that are, ultimately, insignificant.
Cryptic Studios, the STO development team, and the creatives behind Star Trek have and will do things that make you upset. As fans, we dedicate a lot of our lives to these properties and games, and it's reasonable to feel upset, disappointed, or even angry when something happens that you don't agree with. I'm not saying that any criticism is frowned upon. To repeat that in bold: I'm not saying any negativity will be frowned upon. But we have to be able to critique constructively, using statements that explain how we feel, instead of responding in a way that will only make others upset. I know you all can do it.