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Acquiring items from redeemed code

I made the donation for the BGCA promotion, got my codes, and entered them into Arc. That was early this morning. What else do I need to do to be able to receive the items (ships, fleet module, Lobi) in game so I can access them?

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  • westmetalswestmetals Member Posts: 8,390 Arc User
    I made the donation for the BGCA promotion, got my codes, and entered them into Arc. That was early this morning. What else do I need to do to be able to receive the items (ships, fleet module, Lobi) in game so I can access them?

    Check around the Zen store, particularly in the "promotions" or "legacy unlocks" tabs, for any non-ship items.

    For ships, they should be treated as any other Zen-purchased ship, so either in Ships tab r shipyard, they should be claimable for free.
  • gchewitt#2784 gchewitt Member Posts: 18 Arc User
    I've checked Zen sore and it shows past purchases but not this one. Both ships are listed but still show I need to buy. The two ships are not available at shipyard at all. The Lobi should just show up in inventory, or in a reward box.
  • westmetalswestmetals Member Posts: 8,390 Arc User
    I've checked Zen sore and it shows past purchases but not this one. Both ships are listed but still show I need to buy. The two ships are not available at shipyard at all. The Lobi should just show up in inventory, or in a reward box.

    "The Lobi should just show up in inventory, or in a reward box."

    Some of the more recent bundles have been coded in such a way that they do not auto-drop to inventory, they have to be claimed. This might be the case with the Lobi and such, or the reward box containing them.
  • gchewitt#2784 gchewitt Member Posts: 18 Arc User
    edited September 2021
    And how would I claim the box, if that's what' needed. Forgive me if I sound ignorant about this. Getting purchased items in LOTRO is much simpler.
    Post edited by gchewitt#2784 on
  • westmetalswestmetals Member Posts: 8,390 Arc User
    And how would I claim the box, if that's what' needed. Forgive me if I sound ignorant about this. Getting purchased items in LOTRO is much simpler.

    I did not get this exact pack so I don't know 100%, but usually these things will show up in the zen store in the "promotions" tab or perhaps one of the other tabs, as "available" (without a price listed). If you highlight the item listing the details screen should include a "claim" button.
  • edrickvellorinedrickvellorin Member Posts: 345 Arc User
    You claim the rewards from the zen store promo tab first. Look for: Fanatical Charity Promotion 2021 Tier 1 and, if you got it, Tier 2. Then you should be able to claim the ships via zen store/shipyard.
  • gchewitt#2784 gchewitt Member Posts: 18 Arc User
    I put in a ticket and got the same answer. However, neither tier shows up in the promo tab. I've looked there repeatedly.
  • inferiorityinferiority Member Posts: 2,412 Arc User
    Have you checked that you bought the correct codes for the platform on which you play?
    For example, buying the PC codes won't make stuff show up in the Store on PS4.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
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