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when i try and put the right pips on my uniform it says saved but then go's back to ensign.

si201si201 Member Posts: 10 Arc User
hi when i try and put the right pips on my uniform it says saved but then go's back to ensign.
please help thanks :)

I have emailed support team and they said to post here as it looks like a game bug
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    sthe91sthe91 Member Posts: 5,573 Arc User
    edited September 2021
    What uniform are you wearing? Also, what rank are the pips for?
    Where there is a Will, there is a Way.
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    si201si201 Member Posts: 10 Arc User
    thank you for replying :)

    what Uniform are you using at this time?

    the next generation – film

    What collar pips are you trying to equip?
    The rank of Lieutenant
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    si201si201 Member Posts: 10 Arc User
    yep i am at the right level :)
    thank you for getting back to me
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    si201si201 Member Posts: 10 Arc User
    after you add the new pips, are you clicking the "purchase" button? (i think thats the name of the button, not in game now to verify)


    I thought you got them for free... :smile: and I hit save and no its a game that I have saved :)

    thank you for getting back to me :)
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    edrickvellorinedrickvellorin Member Posts: 346 Arc User
    Purchase will be free unless you're trying to use zen store costume pieces you don't have. There's a checkbox you can uncheck that will hide anything you don't own. Save/Load is a different thing. (And can in theory be used to save one outfit and load it on multiple characters/BOFFs) Note that if you're not editing the outfit you're currently in, you'll have to click Wear to activate it or, outside the tailor, right click your character portrait in the upper left and pick Change Outfit.
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    si201si201 Member Posts: 10 Arc User
    Purchase will be free unless you're trying to use zen store costume pieces you don't have. There's a checkbox you can uncheck that will hide anything you don't own. Save/Load is a different thing. (And can in theory be used to save one outfit and load it on multiple characters/BOFFs) Note that if you're not editing the outfit you're currently in, you'll have to click Wear to activate it or, outside the tailor, right click your character portrait in the upper left and pick Change Outfit.
    - thank you :smile:

    * update* I am still having this problem and i have tried a full re instill today still dos it . is this a known bug thanks ? :)

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    si201si201 Member Posts: 10 Arc User
    i would add pics but there is no were to upload files :smile:
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    si201si201 Member Posts: 10 Arc User
    si201 wrote: »
    i would add pics but there is no were to upload files :smile:

    https://imgbb.com/

    https://imgur.com/

    you upload to either one of those (i use imgbb without an account) and then insert the link into the post.

    - thank you I hope I have done this right please see link https://ibb.co/album/b15f8y
    - please also note pics are from new game after a full re install still having same prob :smile:
    - fyi pics go in order 1 to 4 .:)
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    si201si201 Member Posts: 10 Arc User
    tiny pics, but, if i am looking at this right, you are saving outfit and it shows but without the pips, correct?

    if so, this is why i asked if you "purchased" the new setup before saving outfit. you have to purchase the updated version with the new rank or it wont do anything. purchase is akin to apply and buy.

    ok thank u I will have a look and let you know :smile:
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    si201si201 Member Posts: 10 Arc User
    *update* please see updated pic https://ibb.co/jTjscN7

    @keepcalmchiveon - THANK YOU you have been a big help :)
    your last post was the answer btw :)
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    si201si201 Member Posts: 10 Arc User
    :smile:
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