test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

Crashing issues?

mysonne1mysonne1 Member Posts: 74 Arc User
edited August 2023 in Star Trek Online General Discussion
Anyone else just having the game crash after crash after crash? Im used to maybe one a day but so far in an hour im at 3 hard crashes to desktop with the error message.
Post edited by baddmoonrizin on

Comments

  • UnknownUnknown
    This content has been removed.
  • echattyechatty Member Posts: 5,918 Arc User
    Same with me, som. An occasional crash, usually to sign-in screen.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • UnknownUnknown
    edited June 2021
    This content has been removed.
  • leemwatsonleemwatson Member Posts: 5,515 Arc User
    Not a single crash here. Could be a driver issue?
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • strathkinstrathkin Member Posts: 2,671 Bug Hunter
    edited June 2021
    I don't think it's a driver issue I'm running the latest Nvidia Geforce drivers, the last several weeks. I'm also getting the occasional crash, but many get them far more frequently!

    Still the problem is 100% the program for sure, and likely a change made since 5/25 - 4/28. For years before it had run reliably for almost everyone.

    While only a small % report things on the forums, several are identifying the 3 closely linked issues in these threads:

    https://www.arcgames.com/en/forums/startrekonline/#/discussion/1261957/load-game-since-5-25-update-just-black-screen-or-crashes/p1

    https://www.arcgames.com/en/forums/startrekonline/#/discussion/1262060/game-crashes

    https://www.arcgames.com/en/forums/startrekonline/#/discussion/1261966/weapons-wont-fire/p1

    All seem to start (mostly) around 5/25 update, though a few in first thread listed reporting seeing Black Screens on Patch 4/28.

    So hopefully they are putting resources into resolving these issues soon, if they haven't already...

    https://www.arcgames.com/en/supportredirect/app/home/
    ╘ selecting Game Support and using 'Chat' or 'Contact Support' to log a ticket with Arc.

    It's interesting someone noted in a General Discussion Thread 5/27 that many queues seemed less likely to run or 'dead' was their word choice; I suspect it has caused by the above?
    Post edited by strathkin on
    0zxlclk.png
  • sniper1187sniper1187 Member Posts: 255 Arc User
    leemwatson wrote: »
    Not a single crash here. Could be a driver issue?

    To many players having crashed on STO only, for it to be driver issues. 3 different accounts, 4 different machines here.
    "Nuke the entire site from orbit--it's the only way to be sure"
  • strathkinstrathkin Member Posts: 2,671 Bug Hunter
    edited June 2021
    Start by click on SUPPORT on the top menu bar.

    Perhaps chat is only available in english as I'm in North America, may exist for a few other regions.
    ╘ click Game Support, then look for a blue chat window (bottom right) corner.

    QtAIcOd.png


    Or click the hyperlink Contact Support in White/Light Grey to open a Arc Ticket.
    ╘it's within the darker grey border Support | Contact Support where your username is on right of it.

    If you click your Username you can view your past tickets, or update tickets as well.

    Try your best to answer any questions they have, and explain what your seeing. You can also include a few screen shots showing various issues.

    Note: Dxdiag is an application that comes included with Direct X and can save all details on each machine in text format for you to upload to them. If there's multiple computers save to a USB drive to upload them for each computer in the household.

    Then maybe with that detail they can send it on to the next Tier of Support for at least a bit more investigation. As that may help them identify to the DEVs information on machines having issues, so they can review to help troubleshoot, or help identify a way to fix or improve performance issues.
    Post edited by strathkin on
    0zxlclk.png
  • mysonne1mysonne1 Member Posts: 74 Arc User
    Ill just be doing admiralty or something and the game just shuts down and goes to the Cryptic restart box that gives you the error code. Next time it pops Ill submit a ticket.
  • doctorstegidoctorstegi Member Posts: 1,226 Arc User
    edited June 2021
    The game didn't crash for a long time for me but this week I had it crash around 4 - 5 times on me. Also getting similar reports from my fleet mates.
    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • strathkinstrathkin Member Posts: 2,671 Bug Hunter
    edited June 2021
    Funny what ever they did today 6/10 my Black Screen is Back!

    I haven't seen that since 5/25, when I then uninstalled and reinstalled it completely to fix it.

    Though like many others I do sometimes get a daily crash!

    At least this time CTRL-ALT-DEL after waiting 1-2 minutes on Black Screen, then restarting the program returned it to loading fine.

    Hopefully they make fixing this a priority, along with the crashes after some of the other fixes we saw today. o:)
    0zxlclk.png
  • flatulencius#6400 flatulencius
    flatulencius#6400
         Member Posts: 13 Arc User
    I've had more crashes since that 25/5 patch than in the last 3 years combined. At least ship weapons are working now though :)
  • smokebaileysmokebailey Member Posts: 4,668 Arc User
    Crashed once today as well.
    dvZq2Aj.jpg
  • varethaelvarethael Member Posts: 79 Arc User
    Two crashes today. One yesterday.
  • sennahcheribsennahcherib Member Posts: 2,823 Arc User
    2 crashes today, each time my character was running.
    total: 3 crashes this week.
This discussion has been closed.