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kirstiein
Member Posts: 130 Arc User
My game is crashing atleast 3 times everyday since weds maintance. I usually am on for 3 hours a day, and it seems to happen when I am either on esd by the bank, or coming out of a tfo returning to esd bank area. Please fix this as it is really annoying.
Helping people is my passion in life. If I see someone without a smile I try to give them mine. 
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It happend to me, several times, at ESD and the Klingon Academy. I was on my way from point A to point B and suddenly, the game is frozen for a moment and is then immediately gone, with an error massage occurring.
I have a high end pc & have done all of the following:
Force verify patches, delete .hogg cache files, have the latest video driver, matched WIN10 + directx version + directx features + STO, and I've dropped down from the highest video settings to the lowest. The game crashes at any time (patrols most notably or even just looking at inventory) and my poor delta recruit Romulan ctd twice and black screened once during an Argala patrol this morning. The storyline quests seem to work a lot better. I've also traced everything through my modem/router/isp and everything is working. This all started happening after an STO patch and a WIN10 patch at the same time. I'm guessing there's a problem within STO but I know there are also issues between WIN10, DirectX12,11and features so I've also tried to run the game in WIN8 compatibility mode, to no avail. I'd consider getting a new even higher end video card if it was possible to do so (thank you crypto currency people & point of sale hackers).
I'll be playing something else now but monitoring these forums to see if anything gets resolved. It's too frustrating at this point to play Star Trek Crash Gauntlet.
For what it's worth, of the 100's of crash file hits I've had, the last five ID's are:
Crash ID: 359ac9, 35a4d7, 35a500, 35b5fa, 35bfb3
It started to crash like this after I installed Magic: Legends, coincidence?
That felgercarb akamai is one of the main problems, that company needs to be drug thru a knothole backwards.
https://www.arcgames.com/en/forums/startrekonline/#/discussion/1261957/cant-even-load-game-since-5-25-update-just-black-screen
https://www.arcgames.com/en/forums/startrekonline/#/discussion/1261966/weapons-wont-fire
There really seems to be 3 closely linked problems a vast majority of players see:
All three are likely closely related or similar causes for them all. *sigh*
╘ be nice to see them make this a priority!
I had one before a few days ago doing a Crystalline TFO.
Incident ID 357db2
Today I had it crash just flying in Sector Space doing nothing special. Left Bajor headed to Orellius and...
Incident ID 35ecaa
@ambassadorkael#6946
Hopefully they put this to REST soon, very frustrating as a lot of people are seeing these now!
Hopefully more post their Crash ID like you and I have done, and a few others in the other related threads. I know other person I play never posts to forum like many, so hopefully more will identify their issues with the:
@ambassadorkael#6946
https://www.arcgames.com/en/supportredirect/app/home/
╘ selecting Game Support and using 'Chat' to log a ticket or Contact Support for Arc Ticket.
And request Chat or Support to open ticket to explain the problem. I had ARC Support ask me to send my DXdiag report and upload it in text format, they also send it up to the next level of support for investigation.
Note: Include any crash ID's you experience or write them down in ticket.
╘ unless you have the black screen, no cryptic logo, or another issue.
So hopefully others are being asked to send this, and include Arc Support Ticket ID in the name of the text you include for tracking.
DxDiag xxxxxx.txt for example
I can verify it is NOT an issue with win10 as I am running win7. Prior to this issue, my game crashed rarely, I have been playing this game for about 7 years and it probably crashed maybe 5 times in those 7 years prior. So it is not anything on the players end, this is a file issue on the games end. As a former game dev I can attest to the fact that it is rarely an issue with a players computer, and this is very clear in this instance because of the fact that people reporting this issue have vastly different set-ups.
So I am asking the devs stop blaming the players for this issue, hunker down with those files and find the issue, and fix it please! Thank you!
Crash ID: 35bfb3,35c95f,35d256,35d270,35e54e,35e5c0,35ea3b,35ea90,35ee4b,35f765,35f7cf,35f816,360beb,360c09,360e4d,36139f,36141b
My patience is approaching a warp core breach especially since there is zero acknowledgement that any problems exist.
While I do wish a DEV would more often reply to bug forums; I'm sure they do at least read them.
It's after all in their 'best' interest to do so!
Game felt a little slower than usual when I first logged in, keyboard was slow to respond and during the first few patrols it felt like the whole system was hanging for around 3 or 4 seconds (ship would continue to move forwards but no response from keyboard or mouse).
After that everything ran smooth for over an hour and then got blackscreened on Nimbus while walking out towards the worms.
It is, as people say, ridiculously bad.
Here's what I did late June 5:
Reverted to default Windows 10 and DirectX in-game settings, maxed nvidia setting to "performance", shut off nvidia's "image softening", excluded STO from Firewall, removed all non-essential programs (kept MS), set STO to run as ADMIN, no on-demand patching/force verify/safe mode at STO start up for now, deleted the two .hogg cache files, in the GamePrefs.Pref file removed the reference to Direct3D at the end of "GfxSettings.DeviceType".
For in-game settings, DISPLAY tab Fullscreen mode, matched resolution & refresh rate to PC, aspect ratio "auto", vertical sync off, resolution scale 1.0, changed antialiasing to FXAA. GRAPHICS tab turned off as much as I could including anisotropic filtering, lighting 2.0, dynamic lighting & shadows. ADVANCED tab left "on" reduced file streaming/limit CPU usage/multi-core rendering but turned everything else off and changed limit frame rate to 60 (I was running at 110 plus before).
Things on my end that I suspect as problems were programs in memory especially new ones (TeamViewer, Razer Synapse), antialiasing setting, and framerate setting. I will slowly reinstate features one at a time to see if I can improve the game's look (went from highest graphics setting to lowest) without causing crashes. The other complication is that some time ago I had to pull my GTX 1070 because it was puking out artifacts & use a backup GTX 650. I've been trying to get a new RTX 3 card but the crypto miners have them all and unless you have point of sale script to make an online purchase in 90 seconds or less you're not getting a card anytime soon.
Part 2
Followed shortly thereafter by a "server timeout". This is really looking like server(s) issues (Akamai?, Cryptic?, both? or capacity or quality has been cut back?)
June 8: Doing daily event & patrol for rewards & crash ID's. After turning back on Graphics/Lighting 2.0 so DS9 was no longer totally dark, I flew an Argala patrol & at the very end of the patrol got a CrashID: 365021
June 9: First run of the day = crash 365c58. Followed a WIN10 update in the middle of the night also.
Crash#2 - halfway through a story & crash 366228
Crash#3 - logged back in to run event patrols & on Strike at Seedea got a crash 366825. I'm good for about 20 minutes of play before I get kicked. Diving into EventViewer & I may be losing permissions to be in the game. Ultimate solution may be to just find a new game to play.
June 10: first run on Argala patrol = crash 366b70
June 11: took a break but came back today to run another Argala patrol = CRASH 3685e3. I have a high-end gaming PC & run everything at maximum graphics (use to run STO that way) but have dumbed it down to just run STO at lowest nvidia/WIN/STO graphics setting but highest performance.
Windows EventViewer tells me every crash is preceded with a warning: application-specific permission settings do not grant Local Activation permission for the COM server application with CLSID. I run everything as ADMIN and the recommended "fix" for this is a 26-step process editing my Registry! Since STO is the only app that fails I'm not risking wrecking my Registry. After the warning, EventViewer tells me I got an error (crash) Graphics Exception -nvlddmkm cannot be found. However I've reloaded drivers many times including on 6/10 and nvlddmkm IS in its folder. EventViewer finishes with -nvlddmkm stopped & has successfully recovered.
Since Arc/Sto doesn't even acknowledge there's a problem or it's all on the users, I'm done. I'm going to spend the day resetting Windows, my PC, nvidia back to my original settings, and unistalling STO. They got my lifetime membership from me and I had a good run without all the recent problems.
36425f is the Incident ID.
Same Crash again today.
I'm force-verifying the latest patch and hoping the patch notes didn't bother to mention server fixes. These fixes could be internal to STO or Arc or the handoffs with Akamie Tech & we may never know. After going through all my Event Viewer logs, it looks like my "permissions" issue went away but my nvidia driver nvlddmkm.sys times out and fails then resets ok. The driver has been replaced many times & is current so I'm now stuck. To protect my sanity I've reconciled that my Lifetime Sub in STO did pay for itself and I've reactivated all my old WOW characters.