I just reached level 10 as romulan delta recruit and have pending promotion to Centurian.
The task says "Go to New Romulus COmmand Center" for promotion.
I fly to new romulus but there is no option on screen to enter new romulus system. I have flown all round the both the star and the planet, so it is no positioning. Something is not recognizing that as rom recruit at this phase I'm supposed to be allowed to new romulus.
I tried logout/login but that did not help.
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I also did some research and it also suggests I need to do turning point as you mentioned. That is next mission so heading there now.
I'm hoping that is also when shared bank unlocks.
Thks.